We had to see Dr Slaton to determine next steps with our dog Charlie. I have never had this…read morewonderful an experience for a very difficult time. This was the most empathetic veterinary group I've ever had the pleasure of going to. We had to assess our Charlie for quality of life and Dr. Slaton was very sensitive and caring and confirmed our decision to make a difficult choice. In addition, he and his staff made our decision easier. The things that they did were very loving including allowing us time with Charlie and allowing him to have a Hersheys kiss before he passed. We spent some time after he passed and left after they had taken Charlie away. In the days that followed we received flowers and a sympathy card from their office. When we picked up Charlie's remains they were presented in a beautiful box along with a lovely paw print. Slaton veterinary made a very difficult time a thoughtful and caring time. I highly recommend their services.

I am disappointed by this response because it does not address the substance of my review and…read moreinstead seems to frame my concerns as the understandable distress of someone whose dog is facing serious medical problems. That is not what this is about. I have three Golden Retrievers and have had many dogs over the years. I understand that dogs age, become ill, and develop serious medical problems. That is a painful but inevitable part of loving them. I do not blame a veterinarian because my dog is sick. My concern is the care Emma received when I brought her in because she was sick and in pain. I brought her in twice for an unexplained limp and expressed that I believed something was wrong. No X-rays were taken. Imaging performed elsewhere later showed severe destruction of the ulna near her elbow and significant risk of fracture. I also raised concerns about persistent skin inflammation, recurring ear problems, and irritation around her mouth. These issues improved rapidly after she received different treatment from another veterinarian. These are specific concerns about clinical decisions, not expressions of sadness about having an older dog. Saying that you understand how upsetting it is when a beloved companion has serious medical issues does not address them. I also find it difficult to reconcile the statement that the practice would "welcome the opportunity to discuss" my concerns directly with the fact that no one contacted me after my review was posted. Weeks passed, and this public response was the first outreach I received. If anything in my review is factually inaccurate, please identify it. I would also welcome an explanation of how the specific care decisions I described were consistent with the "thoughtful, evidence-based medicine" referenced in your response. Emma being sick is not the complaint. The complaint is what happened when I repeatedly brought a sick and painful dog to this practice for help. Go to Village Veterinary Hospital Dr. Innes is incredible. It's on Hampshire in Westlake Village. Trust me. You're welcome.

On December 1, 2025, my pup looked at me, and I knew it was time. Our family had called upon Dr…read more Gonzalez before, so there was no question in my mind who to call again. Unlike our previous experience where we were able to book ahead of time and plan for our pup's passing, this was a circumstance where our baby needed immediate services -- his body was failing. Once I saw our senior 13-yr old pup was telling me it was okay, I called Dr. Gonzalez at 7pm. She was at our home by 10pm. Our pup had been sick for several years, and in that last week, our primary vet had already told us his health was declining, so we at least knew the end was near. And I had already mentally prepared to be strong and let him go when he needed to -- so I had Dr. Gonzalez's number on hand. We live in an apartment building, so we reserved a spot for her in our lot as close as possible to an exit. She came upstairs to our home, and she had brought all her equipment. I had already imagined how I wanted this experience to go for my once in a lifetime soul pup. I sat on his favorite place on the sofa, and I had him in my lap. Dr. Gonzalez gave me a pee pad to wrap around him within the blanket understanding there could be an accident in the process as his body released his spirit. I had a candle lit. I had soft music playing. We had low lighting on to honor what was about to happen. Dr. Gonzalez was also super accommodating to our 2nd puppy who was curious about her and wondering what was happening to his big brother. She didn't shoo him away -- she invited us to keep the puppy around so he can know his big brother was about to pass on. She gave us time to speak to Nuxx, love on him, and then let him go. Then, it finally happened. And Dr. Gonzalez stepped out of our apartment for awhile, giving our little family time to grieve, sob, and hold our baby close. Our puppy sniffed him too and said his goodbyes. Then she came back, and she asked us if we wanted to be the ones to carry him out or she was happy to do so. My husband carried him, myself and our puppy followed along -- felt like a procession down our apartment hallway. We got to Dr. Gonzalez's car, and we gently placed our baby's body in her car, and said our goodbyes again. Then...it was done. Throughout the experience, Dr. Gonzalez was so incredibly supportive, gentle, understanding, and patient. What else can you ask for when such a heartbreaking thing is occurring? When a spirit is literally fading in your arms? I am still not over losing him, but at least I know we gave him the most peaceful send-off we could: in his own home, in our arms, surrounded by so much love. If / when we need to go through again, I will continue to call on Dr. Gonzalez. RIP Nuxx.

We are grateful to Dr. Gonzales at Gemcore for helping us through one of the most difficult moments…read morewe have ever experienced. Dr. Gonzales was professional, compassionate, and helpful. She took the time to explain the euthanasia process clearly and gently, answered all of our questions, and helped us understand what to expect. Having someone so patient and caring with us during such an emotional time meant a great deal.

The most caring and empathetic team came to assist with the end of life care for our bulldog. They…read morewere sincere, patient and so caring with our family during this time.

Epically grateful!!! Next day appt, compassion and options to help.amazing communication amd…read moreexplanation.

I absolutely cannot recommend Comforting Creatures enough! From start to finish during this…read moreextremely difficult time, Ann, Erica, and Shana made this experience so comfortable for our family. The compassion and heartfelt care was clear from the first phone call. They went above and beyond and I am so grateful for Dr Shana agreeing to come give our sweet boy a peaceful transition. Timing and location were big factors and she graciously accommodated. It was everything and more than I could hope for because she is so kind, loving and thorough and it showed through and through for the entire process. This is the kind of person you want for a hard time such as this, along with her truly wonderful staff. A million thanks!

Dr. Shana was the perfect presence to have around as she helped ease Harry's passage. It's clear…read morethat she has immense compassion and knowledge, as well as a deep understanding of what people need in times like these. We give her the highest recommendation. Hopefully we won't need her again for a long, long time, but we would call her again if we do.

Dr Watson was gentle and very pet friendly. She is experienced with the sweetest bedside manners…read morethat make you and your pet feel relaxed. I was glad I was referred to Dr Watson, but she also has great reviews. Very reasonable in pricing and magic with my pet.

I wish I could give 100 stars. Dr. Watson was so amazing and compasionate in our time of sorrow…read more She came in and explained the procedure and allowed my wife to hold our dog. My kids were able to pet her and love on her as our beloved slowly passed. No pain. No suffering. We owed this to our love. Being comfortable in our home. No dog likes the vet clinic. She was at peace. Thank you Dr. Watson!

I cannot say enough about Peaceful Paws and the care they provided during one of the hardest…read moremoments of my life. Dr. Chan was incredibly patient, gentle, and compassionate, treating my dog with such dignity and love. What truly set them apart was the entire team...every phone call and text I sent was met with kindness, calm, and genuine care. They made me feel supported and held through an experience that felt unbearable. I had reached out to several places, and I am beyond grateful that I chose Peaceful Paws. I don't typically write reviews, but their level of compassion and going above and beyond during this time meant so much to me. I will never forget it.

Very smooth process during a very difficult time. Making a decision to end my beautiful dog's…read moresuffering was made easier by Peaceful Paws sensitivity and gentleness. I never used at home euthanasia before but with a big Golden who could barely walk due to osteosarcoma I knew it was the only viable choice and I'm so glad I did it. To be able to sit on the floor and pet him as he passed was a gift for both of us. Thank you

While the circumstances were not good, the service was. She made sure to connect with us. She asked…read morequestions about our dog and made sure we knew this was not easy but given his condition we were doing the right thing. She explained the whole process that the medication would have on his body and gave us plenty of time with him. She also provided a paw print and offered a keychain with his hair in it, no extra charge. I will use her again when the time comes for my next dog if we are still in town. I have recommended her to other people and they appreciated her as well.

We cannot say enough wonderful things about Dr. Elise Martin and the care she provided for our…read moresweet Ellie during one of the hardest moments our family has had to face. Making the decision to say goodbye to a beloved pet is heartbreaking, but being able to do it at home, where Ellie felt safe, comfortable, and surrounded by the people who loved her most, was such a gift. Dr. Martin was incredibly compassionate, patient, gentle, and respectful throughout the entire process. She never made us feel rushed and gave us all the time we needed to love on Ellie, say our goodbyes, and simply be with her. Dr. Martin explained everything with such kindness and made sure Ellie's final moments were peaceful and filled with dignity. As painful as that day was, there was something incredibly comforting about knowing Ellie was able to pass quietly in her own home, surrounded by love rather than fear or unfamiliar surroundings. We will forever be grateful to Dr. Martin for the compassion she showed not only to Ellie, but to our entire family. You never forget the person who helps you through a goodbye like this, and we will always remember the kindness she gave us during Ellie's final moments. Thank you, Dr. Martin, for helping our girl leave this world so peacefully and with so much love.

We highly recommend Lory (Pet Pal)! She has been coming twice a month to give our senior dog,…read moreMhysa, her Adequan injections, which has helped with keeping Mhysa on the walks she loves so much! Even though Mhysa was never thrilled about getting shots, she absolutely loved Lory -- and our cat would always come out to say hi too, which says a lot! Lory was consistently kind, knowledgeable, communicative about her ETA, and generous in sharing helpful resources and guidance. It gave us so much peace of mind to have someone we trusted caring for our pets. We're only stopping services because we're moving, but we would highly recommend Lory to anyone looking for compassionate, reliable, and knowledgeable pet care.

Lory trained us today on how to administer Adequan for our senior dog who is terrified of the vet…read more The experience was above and beyond my expectations. She showed us how to do it twice with saline solution, then had us practice with saline, and then we administered the medication. She explained the why behind every step and was so kind. She also gave us great other recommendations for additional holistic treatments we could consider as part of our dogs arthritis care. I would recommend Lory 1000 times over for anyone who is considering using her services.

It was nice to be notified they were closing as a long time customer. Sarcasm…read more Oh well...everything has moved to LA, out of state, or closed.

Wonderful service in a very hard time ! Beyond professional and prompt as you can always anticipate…read morewhen you will need their service.