Finding a shop that truly understands the technical side of e-bike repairs can be a challenge, but…read morethe team here is expert-level. The service department is excellent-- employees are incredibly attentive and actually take the time to listen to your concerns. Their pricing is very competitive. . They've earned my trust over the years, and I wouldn't go anywhere else. They have a very large store with a selection of traditional bicycles and accessories. I only know about e bikes.But it looks like they have everything from racing bikes to small bikes w/training wheels.

Needed two batteries for our Sun E350 Trikes. They had been out of stock for 6-8 months and hard…read moreto find. I contacted Sun and they said they were getting them in early 2026. I finally found out they were some available in February 2026, but I had to go thru a Sun Retailer. I contacted local Charlotte shops, and none were of much help or didn't respond. So, I started reaching out to out of state shops. Max of Brands Cycel and Fitness was the first to reach out and told me what I needed to do and get me a quote. I got serial numbers of out trikes and paid. The batteries were shipped to Brand and then to me and within 10 days I had new batteries and we could use our trikes. I wanted to give a shout out to Max for his help and walking me thru the process. Thank You!!

If they had the option of -1000 I would choose that option for rating this establishment…read more All these positive reviews are probably made up by his friends, family members or employees. The owner of this bike shop is a disgusting piece of a human being--a vile excuse for a business owner. He is deceitful, unprofessional, and completely lacking in integrity. Over the phone, he quoted one price for assembling a bike, but when I arrived to pick up my bike, he suddenly demanded more--an obvious bait-and-switch tactic. He and his inexperienced teenage staff also attempted to withhold or swap out parts that rightfully belonged to me, simply because the bike wasn't purchased from his store. He even had the audacity to think I wouldn't notice the difference--trying to pass off cheap, generic parts in place of the originals. When I confronted him and said I would call the police for stealing my parts, he exploded in anger, yelling at me and calling me "cheap" and "crazy" in a hostile, unhinged manner. I paid this man for a service he and his employees failed to perform correctly, and instead of owning up to his dishonesty, he doubled down with disrespect and aggression. His behavior is disgraceful, unethical, and absolutely unacceptable. Avoid at all cost!!!!

So, Phil is always willing to help right away every time I go there. He is courteous, kind, and…read moreprofessional and a master bike man! I recommend him highly!

This bike shop is awesome!…read more Came here on recommendation from a friend and it did not disappoint. My fiancé bought us two folding mountain bikes offline and when we got them shipped to us we assembled them. But didn't trust that everything was loose from factory. So I called this shop and he told me to come down and he would tune them up! Super fair priced, and actually cares about his customers. Very happy I came here!

I brought my high end bike tire for a simple flat repair…read more The guy Khalil (or Galil) did it himself and since today (labor day) was not busy i asked to wait. He said yes and i watched him. Asked him how long he has been doing this, he said 50 years. Ok, so i figured he can handle this easy. I WAS DEAD WRONG. The whole thing was a disaster. 1st off, he was using a screw driver looking tool that had a spoon looking tip to remove and put back the tire. He also at a few times used this forceps looking pliers to force the tire into the rim. He tried fixing it puncturing an initial inner tube. Then he took it out coz the new tube is now also punctured. He tried again (removing the 1st replacement inner tube) replacing it with a 2nd inner tube. Now hes looking frustrated and forcing the tire into the rim with these hand tools. In the end he gave up complaining that everything in the design of the tire to not being the right size for the rim. Before i left, i told him he damaged and scratched my rims which he denied but if i did not take the photo, then im just lying and making things up right ‍ Keep in mind this is a Cannondale stock bike wc i bought from a Cannondale factory store (Carle Place, now closed) Please be careful of this store. This is not a store i will recommend or patronize. In fact i will have the tire and now rim repaired by the a Cannondale dealer when they open tomorrow (9/7/21) I am extremely disappointed with the outcome This store has an almost 5 star rating Plus particularly i did not notice that he carried famous brand name bikes. The pictures of my rims post attempted repair speak for itself.

Ten years ago, I purchased my Ariens snowblower from Merrick Bicycles. It was delivered to my…read moredriveway fully assembled and tested, and the entire experience was outstanding. Fast forward to the recent blizzard, when my snowblower unfortunately failed and needed repair. Because I had such a great experience when I originally purchased the machine, I contacted Merrick Bicycles again--and I'm glad I did. They picked up the snowblower on a Monday morning, repaired it quickly, and delivered it back to my driveway fully tested once again. The turnaround time was impressive, and the repair was completed at a very reasonable price. It's rare to find a business that stands behind their products and service even a decade later. I highly recommend Merrick Bicycles for both sales and service.

I would recommend this Bicycle Shop ! I brought my…read moreGranddaughter here to Purchase a Bicycle for her Birthday ! The staff were extremely friendly and helpful to find the best bicycle for her ! It's so much better than buying a bicycle at a Department Store -- Personal Attention for the store assistant you to customize the bike for you !

Keith immediately responded to my request to fix a flat tire. Quoted me a very reasonable price…read more Since I was unable to transport my bike to his shop, he offered to fix it at my home. At no additional charge! Unusual to find that kind of service these days.

Had a nasty bike accident. A friend told me about KB.........Called. Keith Burke came to ME less…read morethan 90 min later. Couldn't fix it completely. Had to take it. Returned my baby in less than 24 hrs. Good as new. The bill--- shocking. Shockingly LOW. Keith Burke is the friendliest most pleasant guy u could meet. Sincere. Honest.....................Bought my ride at Brand's last year. Going forward, absolutely any work I might need will be done by KB Bicycle. Your move. ---John Carley Bellmore

Owner was very helpful and knowledgeable. Transaction was smooth. He took the time to explain…read moreeverything about the bicycle to my son. Recommended....

The owner/ manager was a doll, even though it was near closing time. He was respectful, took care…read moreof me right away and got me right back onto the road. I came in because one of my brake cables was missing and my back wheel didn't seem to be on quite right. Although he didn't He supplied me with a gasket for my wheel and attached it for free.

Dropped off 2 bikes to get ready for the season. Both were pretty tired and needed to be "tuned…read moreup". Both bikes came out amazing. Prices were fair and my bikes look fantastic. They actually look new again. Very happy with the work and will definitely be back again. Thanks for taking care of my bikes!

Great shop and great customer service! The whole crew is very professional and knowledgeable. One…read moreof the best around!

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.