Finding a shop that truly understands the technical side of e-bike repairs can be a challenge, but…read morethe team here is expert-level. The service department is excellent-- employees are incredibly attentive and actually take the time to listen to your concerns. Their pricing is very competitive. . They've earned my trust over the years, and I wouldn't go anywhere else. They have a very large store with a selection of traditional bicycles and accessories. I only know about e bikes.But it looks like they have everything from racing bikes to small bikes w/training wheels.

Needed two batteries for our Sun E350 Trikes. They had been out of stock for 6-8 months and hard…read moreto find. I contacted Sun and they said they were getting them in early 2026. I finally found out they were some available in February 2026, but I had to go thru a Sun Retailer. I contacted local Charlotte shops, and none were of much help or didn't respond. So, I started reaching out to out of state shops. Max of Brands Cycel and Fitness was the first to reach out and told me what I needed to do and get me a quote. I got serial numbers of out trikes and paid. The batteries were shipped to Brand and then to me and within 10 days I had new batteries and we could use our trikes. I wanted to give a shout out to Max for his help and walking me thru the process. Thank You!!

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

Ten years ago, I purchased my Ariens snowblower from Merrick Bicycles. It was delivered to my…read moredriveway fully assembled and tested, and the entire experience was outstanding. Fast forward to the recent blizzard, when my snowblower unfortunately failed and needed repair. Because I had such a great experience when I originally purchased the machine, I contacted Merrick Bicycles again--and I'm glad I did. They picked up the snowblower on a Monday morning, repaired it quickly, and delivered it back to my driveway fully tested once again. The turnaround time was impressive, and the repair was completed at a very reasonable price. It's rare to find a business that stands behind their products and service even a decade later. I highly recommend Merrick Bicycles for both sales and service.

I would recommend this Bicycle Shop ! I brought my…read moreGranddaughter here to Purchase a Bicycle for her Birthday ! The staff were extremely friendly and helpful to find the best bicycle for her ! It's so much better than buying a bicycle at a Department Store -- Personal Attention for the store assistant you to customize the bike for you !

So many models on the floor and such a range of products!…read moreBeing able to test the scooters and bikes is the best. The team is super knowledgeable about their products, and knowing they can maintain my scooter locally was a big plus.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Took advantage of the winter service special for a level 2 tune. Tech took the time to inspect…read moreevery component on intake.Recommended a new casette and chain and a rear brake cable. Showed me specifics of why these were needed in a way that gave me a level of trust. I logged over 1000 miles last year so no doubt I wore the crap oit of so,e components. Work was done before I could find time to pick up. Cleaned lubricated and adjusted perfectly. Prive point super reasonable. Tech said this 2012 Looks and performs like new!

First time visiting this store and was greeted when we walked in. The one and only sales rep was w…read moreanother family. While she was wrapping her sales w that family, I did look around and found something. After the family left there was zero acknowledgement. I did wait in case someone would say "any questions" or perhaps "I'll be right w you." That was not even on the script. I wasn't just browsing and was highly interested. Customer service was below average. All it takes is a few minutes in a store to feel welcomed and this one wasn't it for me.

I am so glad I found Alternative Cycle!!! He put new pipes on my 2008 Kaw Nomad did a GREAT JOB…read more Mitch told me I needed a power commander to stop the popping. He knows what he's talking about. Bike is running like a charm. Mitch is a down to earth and regular guy. I have gone to a different bike shop and had an obnoxiously arrogant owner. I am not going to tell you who but if you went to him you will know who he is.

Mitch is a good guy I go to him every year or so to change my 1987 Yamaha razz tube. He's went the…read moreextra mile and bumped back my rim in place, he didn't even bring it up I just realized. That was really nice. Old schooler not a lot of people know how to install the tubes and tires of my moped, he does.

Jay fixed our two Segway Ninebot scooters in one day. He was honest, helpful, and fairly priced. He…read morefound bad wiring from a previous repair, fixed it properly, and rewired everything the right way. Great work. 5 Stars.

I brought a glitchy RadCity Bike to Edgewares in hopes of getting it fixed. I had just had a bad…read moreexperience at another bike shop where I was told it would be worked on quickly, then 2 hours later they "still hadn't heard from their e-bike mechanic" who was running late I work or something. So I brought the bike back to brooklyn and to Edgewares. The owner of the shop stopped what he was doing to come take a cursory look. When the battery was fizzing he knew there was a bigger issue so instead of promising a quick turn around he said he wanted to find the real problem but it could take time, and he'd follow up with an estimate. I appreciated the quick review and honest timeline. I got a call later that he had discovered some glitchy wires that may have also been shorting the battery and he had contacted rad wagon and found it. It was under warranty and was able to get me a replacement bike. I was floored! I was happy to pay for set up of the new bike as they had put a lot of time into it. When I realize I had forgotten the key lock for the battery when picking up the new bike they came to my house a mile and a half away to pick it up. It was incredible customer service. I have two ebikes and kid bikes and this place will be my go to for servicing in the future !