They know their e-bikes here! What a wonderful experience from start to to finish. They whole store…read moreis so well organized and well stocked you know you will be well taken care of. I took home an Urtopia Joy Carbon and can't wait to zoom through the streets of New York.

The best place to get a bike! I had gone to a local store but they were a bit pushy and trying to…read moreget me to make a purchase right away. I ended up going home and researching other bike shops. Lo and behold - Bicycle Planet. I called them on the phone and they were able to tell me the inventory they had. They also answered a few questions I had about a kids bikes (this was a present for our son's birthday). I decided to take a little excursion to Syosset to check it out in person. When I got to Bicycle Planet, a guy named Diego helped me. He went over their different options and brands. The orange and blue Specialized I was looking at at the original bike shop was $80 cheaper here. All of their bikes were competitively priced. I picked out the Giant brand bike for my son because red is his favorite color. It is a beautiful and well-made bike. They were able to add on the training wheels for me since our guy is just learning how to ride, but he's getting the hang of it pretty quick. And of course - what bike would be complete without a silver bell? Once I had selected the bike, someone in the tech/assembly department spent a good 20 minutes or so inspecting the bike and ensuring its safety and that everything was in good working order. Diego brought it to my car and helped me get it into the trunk of my car - would definitely love a bike rack in the future especially for when we ride as a family because I think we all want new bikes now! Plus, Diego said that the bike purchase comes with a year of free tune-ups which is pretty sweet. The look on my son's face when we surprised him with this bole was just epic. And the service here at Bicycle Planet is top-notch. If you're looking for a new set of wheels, this is the place to go.

Exceptional honest work! Everything came out as promised. Friendly and knowledgeable staff!read more

Just an amazing Old School bicycle Shop . They will do everything with a big smile, cheapest prices…read morewith superior quality parts and accessories. They even replaced my wheelchair tires and tubes. I would highly recommend to all .I rely on my tire to get through all of my everyday tasks as long as I can get my services from Doug I have nothing to worry about

Horrible service, store personnel stated to try on boots now require boot fitting when i did not…read morewant a boot fitting just wanted to see if i like how the boots feel. "Store policy you must pay for a boot fitting".

I can always rely on this shop for my snow goods. I ran in here this morning last minute and three…read morepeople offered to help and i did need help! I was on my way to a skip trip and didn't realize i sold my old goods on ebay and had nothing for my trip. I grabbed goggles, new gloves and two neck and head scarfs and it only came out to aprox $250, which is incredibly low for these goods. 10/10 recommend.

My office and I went on a tour with Long Island Bike Tours for our annual summer outing August…read more2013. Not only was the tour a value (it included bikes, helmets, wine tastings, lunch, non-alcoholic drinks, and snacks) but also Tom, the owner, and his team were very accommodating to our strict schedule (we had come in from the City). He worked with us every step of the way and was very responsive. The tour was lovely and even paced. The wine was good (I got two bottles). We got personal attention and even a car to accompany us throughout the tour. We all really enjoyed the experience. Good wine, a nice relaxing bike ride, and great customer service. You can't go wrong.

Gifted my daughter with a North Fork Bike Tour...it was the perfect gift and we both enjoyed it…read moretremendously. Everything is provided to make this tour go smoothly - even rain ponchos! Our guide was professional, considerate and sensitive, mindful that Mom (me) had not biked in ten years. The roads traveled were absolutely beautiful, off the beaten path, so we got to enjoy scenery and neighborhoods that we otherwise would never get to see. The wineries were fun, the catered lunch was delicious, and the experience was awesome! Another bike tour is certainly in our future...

The shop is closed ....No longer in business ...they were good when I went there ...shop closed upread more

I passed the store today and saw a large "For Rent" sign in the window. It's a shame to see the…read morestore go out of business. It looks like I'm the first person to leave a Yelp review for this store and also to note that it's closed and out of business! I was a customer (September 2023) as they installed handlebar tape that I purchased in the internet. (Rough Rider Shop kept very little inventory on hand.) I recall the owner being a nice friendly man from Spain whose brother Pol was visiting for a few weeks and helping him at the shop. The store was not open on Sundays, so this was one of the drawbacks of patronizing them.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

I was looking for a nice bicycle for my wife to take our daughter for a ride as the weather moves…read moreinto spring and to solve another issue with what to get for a Christmas present. I did't want anything cheap and also wanted to explore the option of getting a trailer for our daughter instead of a bike seat for both comfort and safety. I had seen these a few times and knew it was an option that would be worth the extra expense. After reading several reviews, I took a ride and ventured in where I met Kevin. Very personable and knowledgeable as well, I explained what I was looking for and the extras I wanted to add. Kevin took the time to show me different available options in different price points. We finally came down to two separate possibilities and he had some that were built up for other customers that I could look at. Once I made my selection, Kevin helped me choose some extra safety items for the bike, such as a front and back light- both rechargeable - a water bottle holder and matching bottle, a cell phone holder to match and a trailer from Copilot that would fill our needs. Everything needed to be easy to access, use and setup. I know my wife- if it is difficult, I may as well not spend the money. For a decent fee, I didn't have to empty my SUV and cart it home- in just a day, the bike was built and they were calling to arrange delivery. Upon delivery, the nice gentleman brought everything into the house and proceeded to explain exactly how everything worked. From setup of the trailer and the functions of the light settings, the hitch and the trailer connection, I got a really good education on putting it all together. By the time the delivery/expert left, I felt I could very easily put it all together and take it apart and more importantly, explain it to the mad Russian (my wife). Not sure if it was a function of the holidays, but the store is absolutely packed with boxes of boxes of bicycles- pretty much from floor to ceiling so be prepared for close quarters when you go in. Anything you could ever possibly want in a bike is available, you just may have to look at it on the computer screen. If you need to actually touch what you're buying before pulling the buy trigger, this might be a problem for you. Luckily for me, they had two choices of bicycles built up for customers so I could actually see what I was getting. I haven't had a service issue yet so I'll hold off on the fifth star- but if everyone else at the store is as competent as Kevin, I'm sure ill be adding a follow up to my review in the future. Well done!

Awesome spot, they have it all for bicycling. Friendly service, and answer any questions you may…read morehave. They also give you tips on maintaining your bicycle. Great selection.

Will and his shop are excellent. Very knowledgeable, very helpful, friendly and always quick to get…read moreus in and get things fixed. I would highly recommend them. Better than any of the bike shops in the area in my opinion!

Will the owner is an angel. I had brought my bike to two different stores who said they fixed my…read moregear shifting issue. they did not. Will, in 15 min. and after store hours fixed the issue. I cannot rave about this man and shop enough. what a great person and great find. I will recommend everyone to him.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.