I have gotten things tailored here twice with great service. The staff is always very friendly to me and I have been able to pick up my items only a few days later, both times under one week. The services I have received have been great and I would recommend this business to anyone needing items tailored in a short turn around. read more

I was told that Alterations Express would hem my pants while I wait. So I visited to see if it was true. Indeed it was. Upon arrival, the place was not busy and they were able to measure me and hem my pants in 15 minutes. The price was around $15. What an excellent service. The friendly worker chatted with me while I waited. If I need to be hemmed again, this will be my go-to spot. read more

Alterations Express - Akron Fairlawn - They sell cool socks - Sewing & Alterations Near Me - Fairlawn, Ohio

I don't recommend this place to anyone. The seams of a dress for a wedding presentation were misaligned and they cut the fabrics wrong. I went there twice to fix my dress but what they did to fix it was terrible, they didn't fix my dress correctly; so after the second time I decided to do it myself or go to another better place. read more

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I called in late May to get alterations on my bridal dress for my wedding in September, and they told me to call back in June because it was "just too early." I called back in early/mid June, and their next available appointment was on July 25th. Canton was all booked up, and Strongsville has been a bit more professional and open. I will travel if it means having things done earlier and a good experience. My advice is to not let anyone tell you to wait. Have them schedule it for you right then and there! read more

An outstanding find! I first used them for replacing buttons and other minor repairs. Their turnaround was excellent and the people at the front desk were very friendly. I recently started using their dry cleaning services. Their prices were lower than the Tide's dry cleaning service and their turn around was quicker. I highly recommend. read more

Rude rude rude. I was pleasantly pleased when I received an email stating my order was ready for pickup early. I stopped after work one morning and waited 45 minutes for them to open . I was greeted, when they did open their doors, by one of the most angry insolent attitudes I've ever encountered . I was scoffed at that I would infer that my whole order would be ready based on the email stating my order was ready for pickup . She basically threw my jacket on the counter and said come back on the day they said it would be ready. Very angry person thst obviously isn't enjoying her work. read more

don't recommend working like crazy I told them to fix a dress for me and they left it poorly sewn.

Been using this business for years... very kind owners/employees. They do good work, are reliable and fast.

I had a strap break on a face mask I really loved. I was in the area, called and they got me in immediately! They fixed it while I waited and did a wonderful job! I will be returning with all of my alterations and dry cleaning! Very friendly staff! They followed all covid 19 business guidelines! read more

I have used Alterations Express a half dozen times now, and I just picked up a dress shirt and suit I had tailored. As usual, the work was spot on, and the staff is courteous and knowledgeable. I appreciated getting feedback on how much tailoring to get done without them being pushy. I paid a little extra to get one sleeve on my dress shirt shortened (their suggestion) as well one suit sleeve lengthened (I have one arm longer than the other) and the suit & shirt lengths are now spot on! I wouldn't have thought to adjust the shirt too, but it was well worth it. They also tapered my pants as well as lengthening them, which updated the look of the suit. The feeling you get from having well fitting clothes is empowering. read more

Alterations Express is first-rate...for hemming pants. Those of you that know me have likely heard me say that part of being a grown up is having a tailor - a real one. In my case, a tailor must be between 75 and 190 years old, male, and have a memorable accent. Yours could whatever, but to be taken seriously by yours truly, ensure that you have one. Anyways... Although I trust the kind folks at Alterations Express to hem pants while I wait (my wife insists that there is an awkward pants-optional waiting room where nobody looks anybody in the eyes), they do not - repeat, DO NOT - replace a tailor. I have had nothing but great experiences with them going above and beyond to ensure I was a happy client and it keeps me coming back with loads of pants long enough to make other pants when they're done with them! What did we learn here: This place shortens pants, and you should have a tailor. That is all. read more

Not sure I'm pleased about this...yet?!? Bought red dress @ American Commodore with my daughter for Homecoming. Dad took her for alterations with receipts & tags for Amer. Commodore. They said need coupon from A.C. To get discount...never was given coupon by A.C. or told needed one. Dad prepaid for alterations to get dress done in a timely manner. Would still like the discount ...come on, Alterations Express...you need to have a little business sense. Probably won't return for the next 5+ events unless you make it better for us !! Will be in to pick up next week...we shall see!! ?????? read more

Alterations Express - Akron Fairlawn - this red dress for Homecoming! :) - Sewing & Alterations Near Me - Fairlawn, Ohio

DO NOT COME HERE I was WAY over charged for a crappy hem job. All they did was fold the fabric up and sew it. The worst part is, its a white dress so I can see the line right through the dress. And don't even get me started on the GREY STAIN that's now on my dress. Will never come here again, wouldn't recommend it to anyone. read more

OMG! They really saved my butt today! Forgot my sport coat so bought one and needed sleeves hemmed, they truly did it while I waited saving me a huge embarrassment if I didn't have a jacket for next morning. Maybe a bit costly but staff was awesome, fun and friendly and did what I needed perfectly!! Gwen rocks!! read more

Alterations were fine but the person who answered the telephone today would be collecting her last paycheck if she worked for me. I called to see if an order was ready and was asked to hold while she checked. After giving her the ticket number she still didn't have a clue what the status of my order was so she said she'd check and call me in five minutes. Twenty minutes later I called back and she asked to put me on hold for a minute while she checked (again). After sitting on hold for thirteen minutes I hung up and called back only to be asked what the item's were and put on hold again and told to check back later. You could tell by her voice she was bothered by having to look it up for me. At my shop, if my employees would ever greet a valued customer that way they'd be gone before the customer hung up the phone. read more

The taylors do a great job but. The small you lady at the front very rude wife had several items to be hemmed and on one item found a dog foot print, wife was givin rude lecture ( we don't take unwashed clothes) wife is 65yr old who does not need this treatment check her visa spent over 200 never again. read more

TOTAL rip off and even worse customer service. Took a formal in to be shortened, when I picked it up and checked the work, they had literally taken a pair of scissors and poorly cut 2 inches of fabric off of the bottom, there was no sewing or taping or gluing involved- the job must have taken 3 minutes tops. They proceeded to try and charge me $50 for the alteration. When I refused to pay $50 for a kindergarten cut job I was told I would have to come back in to speak with a manager. After 30 min on the phone with the manager, the price was reduced to $26. So I went form getting royally ripped off to totally ripped off. Next time I will buy a pair of fabric scissors and save myself some time and money. I would not recommend this business to anyone. read more

Their customer service is horrible at this location. The young lady at the desk was unpleasant and seemed bothered. I can't rate their actual services because I turned right around after receiving a horrible first impression of the place by an employee named Sarah. read more

I came here after reading some great reviews however been very nervous taking my wedding gown here (since I've never used the services before). I would highly recommend this company due to the customer service, high quality work, low prices, and high reviews through TheKnot!! read more

This place is very professional and convenient. I took several shirts and sports coats here for alterations. A few of my items, the staff recommended not to alter for one reason or another, which saved me money in the long run. This candor was greatly appreciated. read more

Awesome experience and it was so easy and convenient.I will definitely be returning as will my family. read more

Alterations Express - Akron Fairlawn - Awesome experience and it was so convienant - Sewing & Alterations Near Me - Fairlawn, Ohio

Dropped off five pairs of pants to have hemmed 1 inch. None of them were done at all. I do not recommend this place for anything.

Thank you! My husband needed a suit altered to be a groomsman in a wedding the next day and they were SO accommodating and kind!! They made the perfect storm of long travels and a way too big suit so much better! He looked quite handsome with the alterations competed and it was ready right when they had said. Thank you!! read more

I highly recommend Alterations Express. They quality of work, is well worth the price. When I first walked in this store, I noticed how clean and organized it was. The work that they do is always done in a timely manner. The staff is very friendly. They are all very hard working. I am glad I choice Alterations Express to have my dress shortened. read more

Although I didnt end up getting anything altered here, I was very happy with their customer service representative. She was terrific and gave me 2 references to local businesses that were better suited to help me. Great customer service rep. read more

My first time here will also be my last. Took three pairs of dress pants in for alterations and request cuffs placed in the pants. Upon getting home to my surprise there were no cuffs in the pants but blind helms. Upon calling I was basically told I got what I requested although I do not own a pair of dress pants with a blind helm. Cant comply with simple instructions, buyer beware. read more

I brought a $400 two-piece suit here after wearing it only 4 times. I had it cleaned at another local dry cleaners, and it was returned to me in perfect condition. I brought it to Alterations Express, and they returned it to me ruined. The suit had a tiny poly trim on the breast of the jacket, which they clearly ironed over. My biggest issue is not the damage. Things happen. My issue is that I was not told when I picked it up, so when I got the suit home and removed the plastic, the melted trim was a shock to me. It got worse. I took it back, and I was told that they were not responsible because the manufacturer did not put any special instructions on the tag. Okay... The tag says "Dry Clean Only." Clearly, this indicates that someone with knowledge on how to clean the piece should be the only one to clean it. I've never seen a "Dry Clean Only" tag WITH instructions. I wanted the suit replaced, obviously, and I was told to leave the suit for a manager to take a look at it. I did that. When I returned a few days later, I was told that there was nothing that could be done since there were no special instructions on the tag. This must be their scripted response. I walked away with no resolution, and the worst part is that they did not even refund the cost of the cleaning. When I respectfully asked the employee about at least refunding the cost of the cleaning since it left my clothes unusable, she kept talking over me and saying it wasn't their fault. I literally paid them to ruin my suit. If nothing else, the fact that their work destroyed my clothing should have prompted them to refund the cost of the cleaning. I was outdone. This is a place that does great work on difficult alterations (replacing an invisible zipper, etc.), but for regular cleaning or simple hem jobs, DO NOT use them. read more