Brought in my jeans for alteration and was done exactly as i requested. Delighted with the service.read more

WILL NOT RETURN Dropped off dry cleaning, went to pick up and use my meager 15% off coupon they…read morewere running and was told they only accept coupons at the time the cloths are dropped off. She then showed me on the coupon that I didn't read. Shame on me. Okay take it anyway. It isn't expired. No way. So they spend this money to attract new customers so they can piss them off. Now I am an X-customer. A couple days later I spoke to the manager who assured me that many people are told no when they present the coupon at pick up time. He's been in the biz for decades and he will not bend on this. So the value of a new customer is less than $3. He also let me know their business grows each year implying he really doesn't need my business. Well you got your wish. I will not return. Why don't you just not put out coupons if you really don't want to honor them? Let me add that there was no problem with the dry cleaning job they did but I can get that at one of the other dry cleaners I pass going to this one so why go?

The ladies working there were all so helpful, They perfectly tailored my dress for my sisters…read morewedding even though they were concerned about the amount it needed to be taken in. Absolutely impressed and will definitely be back!

I was told that Alterations Express would hem my pants while I wait. So I visited to see if it was…read moretrue. Indeed it was. Upon arrival, the place was not busy and they were able to measure me and hem my pants in 15 minutes. The price was around $15. What an excellent service. The friendly worker chatted with me while I waited. If I need to be hemmed again, this will be my go-to spot.

Norma knows her customers and makes sure our dry cleaning and laundry needs are meet.read more

I've taken my shirts, pants and jackets to this location for years and haven't had a problem…read more Prices seemed reasonable compared to other cleaners I have taken my laundry too.

We dropped off two feather pillows to be dry cleaned. They notified up that one pillow "blew up"…read moreduring cleaning. No feathers were recovered. We got one pillow and one case back. No acceptance of responsibility! I guess it was our fault for bringing a family heirloom and expecting good care. We still had to pay for the one pillow. We won't come back...

This is the third area Laundry/Dry Cleaners I've used over the last 10 years on a regular basis. My…read moreclothes are cleaned and pressed well by a friendly professional staff at very reasonable prices, service is quick (usually one day) and you can watch the staff pressing orders while you pick yours up.. One thing, be specific how you want your clothes done, for example; "cleaned, starched and pressed ". They will make sure your order is correct.

I just picked up my dry cleaning and they ruined my black jeans! I had not washed these jeans…read morebefore so they were jet black. White Swan turned these into acid wash with just one wash. My husband's brand new black button down shirt was also turned to acid wash and was not ironed well. I called in to tell them and they said they wash in cold and it's probably due to the dye from the manufacturer. I was not offered a refund or a coupon for future use. Nothing! I'm severely disappointed!

Great job on all clothing, Professional staff, always…read moredone on time never encountered any problems.

I had used this place since I moved to Parma Heights the beginning of April 2022 never had an issue…read moreuntil last week. I drop off 4 suits and 5 shirts... the pressed wrinkles into 2 suits.... Gave them the benefit of doubt and went back. This time one of the suits is completely unwearable with the creases put in the suit. Will never go back. They just acted like it's no big deal..

I wish I had more items to send because they do a great job, would, and have recommended London…read morecleaners to family and friends.

They are a 100% pick up and delivery service without a store front and while there are some store…read morefront businesses in pepper pike, I have yet to come across someone else who is better. I have had enough miserable experiences with cleaners across Cleveland from when I stayed downtown till I moved out here. The pick up and delivery service works like a charm. They have yet to mess up a single order to date. Not a lot else to say about a dry cleaning service, about as good as it gets.

Needed to utilize dry cleaning services again. Decided to give this place a try. Glad I did! Fast…read moreservice! My clothes look great and everything was back in a couple days. Had to have a couple more pieces dry cleaned later in the week. I used the bag they gave me on my prior visit and the drop box. So convenient! The staff is super nice here and greeted me as I walked through the door on both visits. Very professional! I could tell that I was appreciated as a customer.

I started using this cleaner after my regular shop closed. While the service was okay, the prices…read morefelt high, and they unfortunately couldn't remove a simple stain after two attempts. I spoke with Bonnie, but she declined to offer any refund or credit. Usually, dry cleaners provide a small gesture to turn a tough experience around and retain customers. It was disappointing to see no effort to keep my business, so I won't be returning