Dr. Reed is great. I have eye issues that other eye docs missed that he caught and helped fix. Been coming her for years. He is worth it. Very knowledgeable. Recommend seeing him for your eye exams. Sometimes they are not as organized as I would like but for helping with my eye issues other docs missed he has my loyalty. read more

Altamonte Eye Care - Eyewear & Opticians Near Me - Altamonte Springs, Florida

Nothing was convenient about booking or calling for an appointment. I have great vsp coverage, but wasn't able to stop by or place my order for a prescription done elsewhere because it was an inconvenience for them to simply sell just the eyewear brand alone. I guess they should then change their name from Eyecare to Who Cares, because they certainly didn't care about my questions or inquires, (Spanish woman who answered my call). Naturally, I will never come back as a future customer needless to say as a future patient. read more

Do not waste your time going here. Dr. Reed has no clue what's going on at any point. My daughter had her appointment on April 5th. I requested a copy of her prescription at the appointment so I can order her some glasses online that she would actually like (there wasn't a huge selection for what her insurance covers). I was told I'd receive it when I check out. During check out I was told I'd receive the copy of her prescription when I pick up her glasses in 2 weeks. I should have pushed them to give it to me then but I trusted they'd be in in 2 weeks. Well 2 weeks after the appointment I called to see if they were in. I was told the courier hadn't brought them in and they should be in tomorrow. Tomorrow came they said they received an order and haven't had time to go through them yet. Fine. I called 2 days later (4/29) and almost daily for a week. His receptionist was on vacation so he hadn't gotten around to going through them. I told him I need her prescription so I can order them from another place since they are can't seem to get her glasses. He texted me a paper script in the very famous "doctor writing". No information on her measurements for a proper fit just Left eye prescription, right eye prescription. Last week I called and he said they were in but he didn't know where he had put them. Today 5/9 I actually go there and ask for her glasses. He said they would be coming in possibly tomorrow when the courier comes. He told me my daughters insurance plan has an HMO that requires special coding. Which is incorrect. I don't know if the glasses will be coming in but I will be calling the insurance to deny the claim and going elsewhere because 1) I don't trust this place and 2) I don't trust the prescription is actually even correct. Highly unprofessional. Don't waste your time. read more

My family and I have been patients for years, over the last 2 years it has been very difficult to deal with the office staff. Though Dr. Reed appears to be nice and under stress from his staffing issues, I have learned that he is full of excuses and likes to dump all of his problems related to his staff and practice on his patients. Over the last 2 years it has taken weeks for myself and my family to get an eye appointment or to refill contacts. The last straw for me was I had an appointment about 6 weeks ago for contacts and new glasses. I paid for 3 months worth of contacts and also paid for new lenses for my glasses. 6 weeks later I'm still waiting for my lenses for my glasses. I finally got to the point where I just wanted my money back for the lenses. After expressing several times with Dr. Reed why I wanted a refund, he agreed. I am still waiting for my refund..3 weeks later and every time I call to follow up he says, "it's in the mail". Along with he can't remember why he is giving the refund as well as his staffing issues..again. I finally advised him that if I do not have my refund along with my prescriptions to go elsewhere, I will contact my insurance company because I'm sure they have received money from them for my products that I have yet to receive. read more

My eyes decided to go bad once I hit 52 lol and Doc and his assistant was amazing they took care of me like a family member. I highly recommend them for all your eye needs!! read more

Ordered glasses and they came in wrong. I commented they did not seem right when I picked them up. I paid $200.00 PLUS what my insurance paid for impact resistant, blue filtering, transitional lenses. I was given the basic plastic insurance lenses. When I brought them back the Dr. has the nerve to attempt to guilt me for being frustrated. Saying that he will "own the issue" offered to have them re-done, and when I said no he simply took back the insurance paid lenses and replaced my old lenses in the frames. That is NOT owning it.... AVOID THIS PLACE read more

Patient caring doctor and staff! Son came for first contact lens training and Dr went above and beyond to help him out. Staff is friendly and cares for patients read more

Just wanted to share my negative experience to save others the trouble if thinking of going with Dr Reed. Last year was the third year my order was about 5 months late, because the order wasn't put in the first time, and in some cases even after the second time I followed up. Sadly the doctor blames the office staff for forgetting for being new, etc. From talking to them over the years and seeing how knowledgeable they are with my enhanced VSP benefits and separate ones mentioning how he often loses patient files and at times refuses to give patients a copy of their exam prescription (it's illegal not to), I can only suspect the issue is with him. So needless to say I learned my lesson and that was my last visit...I did get a small partial refund for the inconvenience, however in the office he actually called me a liar and would not acknowledge that it was 5 months late, when on the phone over the past month of trying to get this resolved he agreed 5 months was unacceptable (since I paid in Dec 22 and I just got my items in May after many phone calls) and he assured he would make it right. I have zero tolerance for this kind of hypocrisy and how he treats and blames his staff and his patients and hopefully my story will save someone the headache. I've let all my co-workers know and some of them had already heard negative things about this place. read more

Super happy with Altamonte Eye Care.

The Optometrist is nice enough but his testing is not thorough. He missed me being far sighted in one eye and near sighted in the other and only diagnosed me with astigmatism. This was my first ever exam so I really didn't know what to expect. A few months later I went to Target Optical in Orlando and they did more tests and took their time to get it right. The staff at this office was not very friendly or attentive. They are just in there to punch the clock and leave. No one adjusted my frames for me when I picked them up, which I didn't realize was typical until I went to a legitimate place. The frame selection is abysmal, everything is so dated. The staff would act annoyed when I asked any questions and it took just over 2 weeks for the frames to be ready, which was over a week longer than my turnaround time with Target. read more

Dr. Reed from Altamonte Eye Care saved my eyesight. He is the best eye doctor. When I was 18 one of my eyes was bulging slightly. He strongly encouraged me several times to have a catscan which I reluctantly did. They found a large orbital tumor behind my eye, on my nose, and in my brain. They removed it shortly after and I've been fine ever since. Had he not strongly encouraged me to have it checked I would have lost eyesight in my right eye. I am 30 years old now and will always see Dr Reed as my eye doctor! I am forever thankful to Dr Reed! My whole family goes to him, and we love his care, affordable prices, and his staff are awesome!! ~ Allison Joy :) read more

Excellent small optometrist and small eyeglass store that competes well with larger stores. Accessible, fast service, great frames selection. Dr. Reed is meticulous and finds things other optometrists miss. For me he recommended different glasses for when I am working on the computer. Worked wonders. No other optometrist ever suggested this. read more

Dr.Reed charged me for boxes of contacts but I haven't received them yet..its been since last year sept/oct 2020 and when I went in to the office to see what's going on he was asking his staff If I'm a patient and where's my chart? Are you serious?? He seemed totally lost and confused. He then took me in his office to talk crap about his staff and how it's their fault. That's very concerning that he would do that. He is unbelievable what a joke of a doctor and I will be contacting the BBB about the fraud he is doing with my contact lens purchase. BEWARE DO NOT ORDER GLASSES OR CONTACTS HERE IT WILL TAKE YEARS TO RECEIVE IT IF HE CAN REMEMBER THAT YOUR A PATEINT. read more

I ended here because they accepted my insurance. I thought the office staff was unorganized and not helpful. The exam itself was okay but they screwed up my wife's contact prescription. The selection of frames was minimal. In fact, I ended up going somewhere else to get my frames and glasses. Will not be going back. read more

This place is a mess. The doctor was friendly at first but seems overwhelmed and not very organized. The whole operation seems extremely unorganized, as a matter of fact. Despite the fact that there are at least 4 women working at the front desk area, nobody knows what's going on and nobody can answer a question accurately to save their lives. Don't even think about getting a phone call returned, even if you're angry and have been calling for days. Eventually they got tired of me being angry at their terrible service and started being rude so I asked for a refund. Even that didn't go smoothly though, and I had to go there twice before I actually got a check. read more

I found Dr Reed through my insurance provider and he was great. The appointment started out for my 5 year old daughter and she absolutely loved how Dr Reed made the appointment fun and educational. He then turned his attention to me and while I never thought I needed glasses he helped me identify an area in my vision that could be improved and once I received them it changed things for me and I couldn't be happier. I have personally spoke with Dr Reed twice and feel like he is apart of my extended family now. read more

I would never recommend to anyone. The office staff is useless. I asked them to order my contacts a month ago. Despite having issues in the past with no follow up by Dr. Reed or his so called staff. Dr. Reed took it upon himself to just order a couple trials and did not order my contacts. No phone call to discuss with me at all. This was unacceptable. I called yesterday and was told by the receptionist she would call me right back. 6 hours later I called again. Same excuse as always. They were very busy and that Dr. Reed wanted to speak to me. I specifically asked were my contacts ordered and she lied and said yes. Dr. Reed left me a voicemail later stating there was a mix up and a question as to my strength needed. This is after having an eye exam nearly 2 months ago. I am on my last lens for my right eye which has to be specially made. And that my trials would be in Tuesday. Lies. I will never go back and never tell someone to go there. Now I have to pay out of pocket for another exam. As I went to pick up my prescription and Dr. Reed looked so confused going through my records I have NO confidence it is correct. Bad customer service. Bad doctor and USELESS office staff. read more

Dr Reed was my favorite eye doctor for years since 2003. I have spent $1000s there. This last year though, the customer service and care have gone way downhill. I purchased a pair of expensive progressive readers in April 2016. They broke two months later(lens popped out). I mailed them back to Altamonte Eyecare to be repaired. I live in a different state now. The frames are of horrible quality. The ear pieces slide back and forth since a couple of weeks after purchase. The lens fell out again a couple of weeks after I got them back. It continues to fall out. I offered to send an older pair of frames that are sturdy to have new lenses installed. I sent the frames and they kept them for two months. I called repeatedly and they said they were finally done. The glasses do not have new progressive lenses, but the same old lenses. They did not exchange them. I am out two postage mailings and $550 in glasses. Buyer beware. If Dr. Reed offers to replace them, I will remove this review. read more

Such a nightmare! Three months have gone by and I haven't heard a word about my glasses. I called and the office gal said she would call about it again she didn't get back to me. Stopped in to find more excuses. Don't go there read more

Dr Reed has been great to me. His staff took me in immediately for an eye emergency. Very good care I feel.

I went to this place because I was in a hurry and it was within my insurance network and the location worked for me. But, I would NEVER go back there again or recommend this place to anyone. The doctor and the assistant were friendly. But, the front desk receptionists were unbelievably disrespectful and incompetent. They had difficulty getting my paperwork organized when I arrived for my appointment. They didn't seem to know how to look up patient information on their computer. There was no "hello, may I help you" or any other type of greeting when I walked in for my appointment. I saw the sign-in sheet up front where they were scrambling through their paper piles, so I asked if I should sign in and they stared at me and gave me no direction on what I was supposed to do. They ignore you and your questions as if you are invisible. I found this VERY disrespectful. The room in the back where they do pre-exam tests was messy with boxes all over the place and the doctor spent may be 10 minutes examining my eyes. I did not receive a thorough exam and I'm not happy with my prescription. I would not have purchased my glasses there had I not been in a hurry. Their selection is VERY limited and totally over priced. They actually would not give me my prescription for my glasses and told me that I would get a copy when a new pair is ordered and picked up. That made no sense to me, but I did not want to fight and I didn't have a whole lot of time. So, I ended up buying a pair there. But, I really regret not walking out. Their glasses are really outdated and overpriced and they do not have any discount deals like many other glasses places do. When I went to pick up my glasses, the same rude receptionist whose name I wish I could remember was even worse. She was foul mouthed this time. She said "pissing me off" when I asked her for a contact lense case to take off my contacts to try my new glasses on. She said that I shouldn't try my glasses on then because I was supposed to try new glasses on in the morning, not in the afternoon. I wasn't going to walk out without trying my new glasses on to see if they fit or if they were prescribed correctly. So, I asked for a case for my contacts. I'm not a complainer and I understand that people can have bad days. But, what I saw and how I was treated at this place is just not acceptable. If I were the owner of this business, the place would have been vacuumed and cleaned up more than once a year, new stylish frames would have been ordered 10 years ago, the staff would have been trained to handle patient record properly, and the foul mouthed receptionist would have been fired a long time ago! read more