Terrible customer service. They repeatedly offered to call me when my glasses were ready, even…read morementioning it at least three times. Instead, I got a text saying they were ready for pickup. When I went to the store, the woman there told me they weren't ready. I pointed out that I had just received a notification saying otherwise. She seemed completely unaware and was rude, asking me how I could think they were ready when I had just called 40 minutes ago. It was frustrating, and the way they spoke to me was unprofessional.

Great experience and same day glasses!! I got my eye exam, picked out lenses and was able to pick…read moreup the glasses on the same day. Seamless experience!

Exceptionally professional and efficient office operations. Dr. Bever and her staff are the best.read more

Eye exams (anything to do with eyes) make me anxious. I've seen Dr. Bever for a couple of years…read morenow- and she always makes me feel comfortable. She explains the exam and the results completely and has a very calming way about her. As an added bonus, the Target optical location is very convenient. I recommend seeing her for your next eye exam!

I've been coming to Advance for years. Always an easy experience never any issues. Definitely would…read morerecommend.

Usually a very good experience. They have a wide selection of high fashion glasses and thorough…read moreeye exams. This time the staff really got me upset, however. They sent text after text to get my husband and I to schedule and then when we finally did, constant, repeated reminders. They called 3 times in the span of a week to confirm, not to mention text messages. We were late to the appointment and was told only one of us could be seen, which was me. When we got there for the appointment, the first thing I was told was I was not due for an exam until April next year! I was truly upset! If the front desk was worth their paychecks, they would have confirmed this at the time of the appointment! So, I've lost out on a morning of work for nothing. So, check your policies before making an appointment, because they don't.

Worst fitting glasses. Tried telling Dr. Logan but she didn't want to hear it…read more The last time I went in to get my frames adjusted, I sat down and told a staff member my frames needed adjusted and she snatched them up and rushed off with without asking HOW they needed adjusted. She came back and said there "I adjusted them!" (no, she didn't). I said now may I tell you what the problem is?

My husband and I have been seeing Dr Logan for some time, and we always had the best care. Dr Logan…read morewill answer to all your questions, and offer you advises on how to take care of your eyes. Very professional, kind, and caring. Best customer service from her awesome staff.

Dr is nice and explains things well, but we weren't even seen by the Dr until 70 min after the…read morescheduled time. I have work to do. My time is valuable. There are 2 doctors in here and at least 7-8 patients in the office at once. They overbook. I wasn't asked if the appointment was for contacts or eye glasses. I was told it would be an additional $94 and another appointment which would cost me another 2 hours (probably more with these wait times) for a contact lens exam. No. Just no.

The optician did not make my glasses right twice. I had to return them. I will not be going back.read more

Wildly different experience then the reviews reflect and not even able to get someone on the phone…read morewhen needed. Was highly recommended to see Kristin Bever. Put in an appt and booked Nov 6. All online. Realize that Dr Bever isn't accepting new patients, and try to call in for another appt / clarity on who the Dr would be. Called 6 times. VM every time. Called on a Monday (they are off) and left a VM. Got a text this morning, which I've asked not to be texted. Email or phonecall. Called 4 times today, saw an appt available for 1:45 and wanted to see if it was actually available and who would be the Dr. (I've called about 6-8 times since my initial booking / referral in 2 weeks) Randomly called about 20 mins ago, got someone abrupt and rude who was more about getting me off the phone than to address my questions. Made me feel stupid that I 'didn't see the note while getting set up for the appt'. You'll be put with someone else. I ask ok... is it always this hard to get someone on the phone? I was told there are 2 people at the desk all morning, my phone is the problem (yeah, calling from 3 different devices that all didn't connect right?). And when asking about the text? "Oh that was me, its easier so I don't have to call people 'that early' in the morning. The text was received 9:38am, your business opens at 10am. What are you talking about? "Aside from all of that, do you want to book with Dr So and so or not?" I choose not, thank you. And never again. I see the majority of these reviews are nonsense - I wanted clarity on what I was booked for and the person on the other end of the phone decided she was going to wake up and said "I choose violence' apparently.

Since I move to FL I've had to get all new Dr's and Different providers galore,lol…read more.. My wife seemed very happy with these guys so I gave them a try; boy o boy my expectations were exceeded. Long story short the Dr and Staff made sure I received all benefits that my insurance coverage so not Out of pocked would be minimal. Appointments were very convenient and they worked very diligently to ensure I had the correct description. These are your eyes don't skimp... Best to everyone...

Dr. Tartibi has a new machine! It's used to closely examine your eyes without having to dilate…read moreyour pupils. She then shares those images with you right on the screen and tell you all that you want to know about the state of your eyes' health. Now it's $25 extra out of pocket (which I can claim from my FSA), but to me it's worth the money for the convenience and superior (permanent) info. Apparently, some of her patients are opting not to have their pupils dilated; they'd say they need to have their full sight for work or something, say they'll come back, but, too often, do not. I got the sense that she took a chance leasing this expensive machine primarily to improve the care that she could offer her patients. I think that's very admirable. Let's hope more of them with take her up on the offer. I sure wouldn't want to mess with my eyes over $25.

Dr. Tartibi was a pleasant surprise!..... I had been looking fora good ophthalmologist in the area…read morefor a long while after driving long distances for years to stick with my old eye doctor. She was pleasant, knowledgeable....(she found an issue with my eyes) & explained everything with detail. Despite a pretty busy office, she was always calm & smiling.... Staff was really young but efficient I'm happy, will go back

It is a genuine pleasure to be under the care of Dr Love & his highly professional staff. They are…read moreorganized, pleasant and share information so you have so you leave with a thorough understanding of your situation. High marks for a job well done! Best, Beverly Lituchy, MD

I called in advance provided my insurance information. Was told my insurance was accepted. Showed…read moreup 20 minutes early to the appointment, provided my insurance information, and was told my insurance was not covered after waiting for 25 min. Beyond that the overall experience was poor and would suggest seeking out other providers who provide a better customer experience.

He is just wonderful. He explains very well and so pleasant. I got a thorough exam and he explained…read moreto me my pass laser surgery i had done years ago. Very satisfied. Thank you

The worst eye center I've been to in over 50 years. I went for a yearly I examine and they hid fees…read morefor something I didnt ask for or was informed about. When I went to question them the rude receptionist told me the doctor ordered them and she can do that. Then why wasnt I informed prior to doing it if it was something that didnt look right, needless to say there was nothing found and I was taken for an extra $50 without my consent and the receptiomist started yelling at me to leave the premises which I did. The prescription was wrong and I couldnt see well I called they never returned my call. Please dont go to these money hungry corrupt business they will take your money.