I've trusted Dr. Ward with my eyes for 10+ years. She has always been very friendly and…read moreinformative; she will take her time with the people she helps and seems to really care. I've recommended her practice numerous times.

They broke my frame to my eyeglasses notice but twice and treated me horrible!!!! They should be…read moreashamed of themselves...

Awesome customer service, not to mention the doctor is absolutely wonderful, Doctor really takes…read morethe time to explain details on the exam very friendly.

Not wheelchair friendly. We have been to many eye drs who were able to move their exam chair so…read morethat my son could pull in. They refused

Recently I needed a new prescription filled quickly as I was going out of state. I went to this…read morelocation because of their stated turnaround time. (I live in Longwood so was a bit of a drive). I found every single person to be cordial, respectful, and competent. It was probably the best experience I've had for eyeglasses. On top of that the pricing was exceedingly competitive and they had my glasses done in 3hrs (and they weren't just a single lens). I can't imagine why anyone could give them anything out of a 10 out of 10. EXCEEDED MY EXPECTATIONS.

Went here for the first time awhile back to get a new contact lens prescription, and I can say is 5…read morestarts across the board. Everyone was kind and understanding as this was my first time doing this without the help of my parents! Contact lenses were reasonably priced here and I definitely will be coming back!

Dr Richardson saw my wife, my son and I on the same visit and took care of all of us kindly and…read moreprofessionally. Great vibes. Figured out something about my wife's eyesight that no other optometrist was able to provide insight on prior to this visit. Great selection of glassware as well. Erin helped us pick out our new glasses and was straightforward about price, fashion and what would look best on us. Felt like going to Olivander's how she was able to pick out the best glasses for us.

I went back to have a heart to heart with my eye doctor to give us another opportunity to resolve…read moreour issues and move forward. And this doctor did not behave well he again goes off in me in the lobby in from if everyone!! I left feeling better than the first time because I did try to make thing better I also mentioned the nasty emoji someone sent me from his place of business he said he will not discuss it with me and it's just a emjoi!

Staff all friendly and good at their various jobs. Dr. Schott very thorough, and I feel like my…read moreeyes are in good hands. keeping your eyes healthy SO IMPORTANT.

Wow!! What an amazing staff an experience I had today! I will have to say I would recommend to…read moreanyone. They made me feel heard about my concerns. Dr Schott was very informative and kind. Never I've I felt so at home and welcome at a drs office. Thank you all so much.

Love this place! Dr. Don Ellison is one of a kind, along with his staff :) Exceptional customer…read moreservice with great products and prices! The eye exam process was smooth and the staff are very knowledgeable. Warm/friendly environment. That's what I love the most :) Definitely recommend!

Got conned into bifocals I cant use, never again. The desk staff needs to go. I wouldnt use this…read morefacility.

2.5 stars My lastest order did not go as smoothly as the…read moreprevious one. I went in December, had the exam and had a bit of difficulty when making the payment. It was not taking my payment which they said they would call me for to get the payment issue resolved. A good two plus weeks during the holidays go by and no call back so I called to check on the order. That's when they take the missing payment, telling me the order was not fulfilled due to this and me thinking that perhaps the payment had finally gotten processed, was done. Nope. A delay. Another few weeks go and I call... I get told that insurance denied it due to another customer who has the same name and birthday as me, so they are going to contact them and try it again. More weeks go by and I call yet again. Get told the same thing so I ask of the other person has a middle initial, they do not whereas I do. They try again and it seems that the error has been corrected. Again, I am waiting. I called back several days later and get told that the glasses should be here last week. Nope. It isn't until today, 02-17 that they are finally here. Why did I need to be calling so constantly for updates? Why was this issue with the other person not easily resolved since it's obvious we are not the same person? They have a variance which is easy to see with the middle initial which is displayed in my name. The glasses fit well but this last situation has put a dent in my confidence with the service. I was told the issue was now a delay with VSP, which is my vision caretaker so now I don't know where the error truly lay.

I was poked in the eye from a cactus and scratched my eye. The doctor did a procedure on me and…read morethe pain was immediately reduced. The staff is polite and efficient. They have my trust and business! Just bought new glasses there too.

Told me false information scaring me to death. When in reality he is clearly not experienced or…read moretalented at his job. I walked out thinking I will DIE. Then they have the nerve to keep calling me every few month for a yearly appointment. I thought I'll die in 3 months bro.. why do I need an appointment? Btw nothing is wrong with me he just didn't know how to look at someone's optical nerve and caused me to waste $500 to go to a specialist the same day. For what? For nothing. So no I DO NOT WANT to have another appointment and would be lovely if they could stop calling me and reminding me of the time they scared me to death.

His google reviews are fake and this is a lot closer to the actual review of this horrid business…read morethat price gouge the crap out of their customers. His staff are fear-mongers his patients to pay for more services than they need and the doctor is a germaphobe who cannot adequately perform a vision exam. I would have tolerated all of this if my prescription is correct but now I have to go find another doctor.

I've been going there for four years. The eye exam is very thorough, the selection is great and…read moremost importantly they get the prescription perfectly placed. This is the most important thing. If you've ever had it done wrong you would know. Can't see properly and you feel like you're on a boat in high seas. Also a plus if you damage your lenses in the first year they replace them free of charge.

My eye exam was fine, and the doctor was patient while I chose my new glasses. Just wish they had…read moremore frame styles to pick from.

Professional, engaged, really talented with the laser tool to repair detached retina. I did have…read morequestions about eye maintenance after surgery. I called his office. Marcella, got back to me immediately.

Do NOT go to this office. Most horrible billing experience of my life. Will be finding a new Dr…read more Bedside manner also in need of an overhaul. Take the time to find a better place.