I bought a Lockbox to hide a key. The man that helped me showed me all the options available. He clearly explained how to use the one I bought and made sure I was comfortable using it before I left the shop. Highly recommend. read more

Called with a lock issue that needed immediate attention. Spoke with Manuel who came out to the house within a couple of hours. He knew immediately what to do and between some parts and creativity, solved my lock issue. Manuel is a professional. Responded with professionalism and knowledge. And was fairly priced too. Thank you Altadena Lock and Key Shop! read more

Great service and super friendly staff. No hidden costs and upfront reasonable pricing. Been coming here for house and car keys for 3 years now. read more

Very cheap to make new keys! The owner is delightful and the location is perfect. The price to make keys is very affordable. So much cheaper than those automated key maker. read more

Horrible service, the guy broke a new key that I had, (car key) and then broke the ignition,by insert broken key to my car, and run away and didn't wanna help fix, be Careful don't deal with this company read more

Came out to install a smart lock and rekey our doors. All performed at an affordable price. Hope to have him out to install another smart lock soon. read more

This place is great. Super fast and friendly service. didn't wait long i was in and out in 10-15 mins read more

I needed to get my key fob program so I called several places first before coming here. The shop have all kind of locksmith stuff related. I believe the prices vary depend on your car model & year. The owner charged me $60 to cut the key, program the fob & key itself. It's definitely cheaper than getting it done at the dealership! It took him less than 10 minutes and I was outta there. I'd recommend calling in first before you come. When I called to get a quote, the father picked up and told me his son was out. So I had to call back again to make sure his son was in the shop before coming. read more

Altadena Lock & Key always comes through for me. They are professional, efficient and provide fast service. Highly recommend them.

Wow, what a bad experience! I had 2 keys made in store by a young tall thin curly haired guy. One key was off 1MM on a ridge and the other had extra ridges that the original key did not have. I pointed it out and the young guy asks "are you a lock smith?" dismissing my comments. Bad attitude but I had my young son with me so I just said I'll try them out. At home I did try them out - the first key would not enter and the second key would not turn (I tried for a while). I took the keys back and told the same young guy exactly that the keys did not work. He had a really bad attitude and kept asking if I was a locksmith. I asked for a refund and he gave it to me while complaining about me not being a locksmith. After he handed my card and refund receipt back I said "I'm not a locksmith but if you paid a bit more attention to detail you'd have a happy customer" then I turned to leave. Then I hear him say "get back into your little convertible...". I wasn't sure I heard right since he said it under his breath so I turned and asked "what did you say?". He rips his mask off his face and says "I'm not scared of you. Let's go. Let's throw..." I was in shock and just looked at his face while he positioned his arms to make himself look bigger (as thin guys tend to do to look more... menacing). Why would I physically fight for $18?? I was going to address his comments verbally only but there was no way I was going to get anywhere with him so I simply turned around and left. I was in complete shock. Why would anyone feel it is worth getting into a fight for a slight disagreement. I debated long about posting this review. Yes, this is the only review on this account... there is something off about this young guy and I don't know what he would do. I've never encountered this before. read more

Just an FYI, drove all the way there and they were closed on a Thursday at around 1:30 pm.

These guys are very good. Being involved in property management, I use their service regularly. I've never had them come to a property, but I often bring locks for re-keying and have more keys made. Have never had a problem. The only reason that they are not a five star is because of their electronic miscommunications. The office is frequently closed because they are out in the field (or for whatever reason). And they are not very good about answering the phone or returning calls. So make sure that you call them AND REACH SOMEONE before you drive to their shop. Otherwise, you run the risk of the store being closed during normal business hours with no indication on the storefront of when they will re-open - not very convenient. read more

I went to get a broken car key copied. Nice good service, no fuss about the key being broken. $7 for 2 copies. I am happy. Thank you! read more

This is the best lock and key shop charged me way cheaper then other key shop around for a new key fob and to get it programmed and they came to me! When in to make my payment since they didn't have a credit card machine just got my invoice so that was nice cut some other keys while I was there I was in and out within 10mins. Definitely recommend it. Customer service is great friendly and nice staff! Well most definitely be coming here more often. read more

My favorite place to make copies of my keys and they did a great job of fixing my front door lock.

I called before walking into the shop and was pleased to find the business open the Friday after Thanksgiving. The quote to rekey two locks was a fraction of the quote extracted from a mobile service. read more

Fast keys and good keys! Any type of lock you need. Car keys too! Prices are not too bad read more

Altadena Lock & key - Happy keys! - Keys & Locksmiths Near Me - Pasadena, California

I was locked out Range Rover and lost my keys. I looked up some lock smiths on yelp and came upon this company. Luis came quickly, got me into my car and rekeyed me a new key. I definitely recommended this company and would use them again! read more

I am extremely happy with the service I received from the Altadena lock and key shop. We got the keys to our new house at 3pm yesterday. I phoned at 3:30pm to have the locks all rekeyed. I was told that they could be with me in 15 mins and 10 mins later they arrived! Luis, the locksmith, assessed the 8 locks we wanted rekeyed and then swiftly made the changes. He made us 4 keys and waited patiently while I checked each key individually. Finally, he presented an extremely cheap invoice and as he didn't have a credit card machine with him, said I could phone the shop when I had a chance to pay with my credit card. This efficient, polite and skillful business was a pleasure to employ and I would recommend these locksmiths unreservedly to my friends, family and the wider community. read more

Big waste of time if you need fob keys. Don't bother Unless all you need are copies for your house key. Other places are cheaper and faster. read more

The guy down the street quoted me $65-85 to have a key made for a small vintage pinball machine. He also stated I would have to leave it for a week or 2. Well I came to Altadena Lock & Key shop and not only did the charge me $15 to make the key BUT he did it while I waited by hand! This guy really knew his stuff! read more

I called these people after I had locked myself out of my home office. They promised someone would arrive within 20 minutes. Chen, arrives close to an hour after schedule time. He assesses the door and quotes me at $55 for a service charge and $375 to unlock the door because it is a "specialty lock." I immediately direct his attention to the company advertisement that charges $19 for a service call and the $35 house lock and key. He then defensive and says he needed to charge extra for the specialty door. He obviously was confused and thought he could haggle a woman who owns her home. I called my husband who came down the stairs within minutes to put Chen in his place. He immediately knocked down the charge to $175. I am still livid that the price quoted online ($19 for service call and $35 for house call) was not honored. Do yourself a favor and find another reparable company that will not lie to your customers about their prices. read more

Thank you so much Altadena Lock & Key for providing access on a property inspection. You made the on-site process quick and smooth. Thank you! read more

Zero stars. These mf'ers no-showed 3 appointments! Why did they even get a chance after missing one, you ask? Rental bureacracy... In any case, at that point, I said fuggit, and hired my own locksmith, and passed the bill along. These guys are a joke. read more

this place wanted to charge me extra for them to come to ARCADIA. Altadena and Arcadia is about 7 miles from each and he wanted to charge me extra. So only if you live in Altadena or Pasadena it would be cheaper. ????? That's just stupid on their part. read more

What a really great place. I came in to get keys copied, which the owner did. They also have locks, all kinds of keys, and mountains of expertise. They've been in business for years. I will be recommending them to everyone I know! read more

Courteous service. Father and son came out to my place, they were on time, very professional and personable. They changed 7 locks with deadbolts in record time. I would highly recommend. read more

Made an appointment with this company for a laundry list of locksmith jobs at my house--surely several hundred dollars' worth of work. Locksmith called at appointment time, 10 am, and asked to reschedule for 2 pm. I agreed. The locksmith then did not show up at the agreed-upon time, nor did he respond to my text and phone call to ask for an update. I have always heard this company is solid but there is no excuse for this kind of service experience, and I will not be calling them again. read more

Fast and Friendly Service. I lost my car key. Manuel came out fast and made me a new one in No time for a good Price . I would definitely come here for all my key making & I Highly recommend them to anyone who needs any type of key replacement or copy. read more

good, quick service at a reasonable cost. Would recommend this place for getting new keys made. Not super friendly (the young man that made my key kinda looked like he'd rather be doing something else) but OK read more

This is the second time I've used them and they've been excellent both times. They showed up precisely when they said and done the work quickly and reasonably. Kudos! read more

Altadena Lock & Key fixed two broken locks and a door knob on my very old front doors. Luis was skilled and professional and got the job done for a competitive price with a quick turn-around. Next time I will call them sooner! read more

Person who answered the phone was curtious and efficient. I was able to get a same day appt. For a lock repair. Technician was clean and kind, came fully equipped with the tools for the job and left the area spotless with a fully functioning lock. Yes I would use them again and recommend them. read more

Had an appointment for noon today and they never showed up or called. I called at one and they said they could come at three. Again, no show. At 3:30 I called and there was no answer. I left a message and never got a call back. I will not (attempt) to use this business again. Weird. read more

I hired Altadena Lock & Key to re-key my home (located within 5 miles). They arrived on-time and did a very good job for a fair price. I have also stopped by the shop to have copies made on several occasions; the copies always work the FIRST time and the service has consistently been both quick and professional. read more

I should have looked at Dubyoo Dubyoo W's review because they did the same thing to me, NO SHOW and I called them twice. If you want reliable service do not call these guys, enough said. read more

I called another locksmith to come open my car door that I was locked out of in the parking lot of my local market! They told me they would be on there way in an hour and I had market with me so I called Altadena lock and key and the owner answered and told me within 15-20 min he would be here! Next thing you know he was here 15 min later! What a great man and so respectful!! I would recommend this to anyone that needs a locksmith will be coming to him often!!!! Thanks guys!!! read more

Manuel, Edward, and Luis are the best In the key business there's no better place to go for keys they are polite and the best for all reasons I recommend this place for the best reasons!!!! read more

Quick service. Installed a dead bolt for me. Installer was on time and the shop recommended me a good dead bolt. Installer cleaned up well after drilling the wall. read more

I just needed a small travel lock cut off of the zipper of my suitcase. I called and the guy told me to come in and he wouldn't charge me for something so simple. I went in, and 5 seconds later it was done! He didn't charge me at all. Good Lock wanted $10 for the same 5-second service. Thanks Altadena Lock and Key! read more