I would give this business zero stars if I could! The customer service is terrible!! Long hold time (15-20 min) just to schedule an appointment. The sugar ants and spiders returned in a couple weeks. They rescheduled my second appointment 3 times and came at the wrong time so I wasn't even home. I also asked to be called 30 minutes in advance so they could spray inside and I never received the call so they sprayed outside and left. I called and asked to speak to a manager and they wouldn't transfer me. When I requested to cancel due to their poor service I was told that would be a $250 fee for breaking my contract. I should have gone with Long's Pest Control. I'm so angry and disappointed. Don't make the mistake I did. read more

Did a great job getting rid of the Bald Face Hornets and the Wasps! I highly recommend their service!!

Rude customer service, and they are worse then the pest, they call you everyday or text you constantly to get u to get their services. i changed my mind about scheduling an appointment and the customer service rep got rude about it. I went over her text about pricing they gave me nd it didn't make sense so i changed my mind about service with them. This is a picture of conversation. I changed my mind because when i went back to read the pricing they gave me, which they said it was a great deal but when i added up the 1st nd 2nd quote it was NOT a huge saving. 1st quit was $99 for initial treatment nd then $49/month, 2nd quote given $106 initial treatment nd $46/month, so it wasn't a huge saving like i thought it was so i changed my mind nd get more quotes. read more

Alta Pest Control - Conversation with rep - Pest Control Near Me - Auburn, Washington

I do not believe that door to door solicitation is okay in 2023, especially if you are going to be pushy and rude after I decline service. The technician who came out, I think Zan was his name, used every trick in the book. He said he served my neighbors, he said because the truck was coming out anyway it was going to be a low price, he tried to threaten talking about how much damage pests can do and even after I clearly asked him to leave he kept asking things like "do you use another service, or do you handle it yourself?" Get off my porch! read more

Kevin did a very thorough job in trying to determine the sources for my ongoing ant problem. I appreciate how determined he was to figure out this problem. read more

EJ, Brady, Ryan and Tyler were great to work with. Very professional, hardworking and handled a difficult situation quite well. We had initial service, the old vapor barrier and insulation was removed, they packed it all up and hauled it away and installed a new vapor barrier and insulation. It was a big job that took a couple of days. They were great and I appreciate what they accomplished. read more

This is a scam. I really wanted and needed a good pest control company but this one is not one. I was told i was going to get this costly initial service but he was only there for 15 minutes. I was quoted so many different prices and when i called to complain about them changing the a different prices i was told if I don't like it you can cancel and they will just charge me for the balance of the contract. I only got the initial service. This is a scam, use a different pest control company. Their consumer service does not care about the consumers. THE WORST. read more

For a friend: Their sales representatives are liars, offering to set up pest control that you can chose the pmt method for, yet magically you get roped into a year contract!?! That was never discussed. Accts manager says $250 ETF for canceling with their company. Don't agree to do business with this company! How and why would you agree to a year contract with a company that isn't In the state you're moving to? Jusy wanted a one time pesy control service tp try it out.. SCAMMERS !! Family owned and operated? Yeah can't imagine how you treat your family when you do customers dirty like this. Treating to send to collections for charges you didn't agree too. My issue with Alta Pest is: Buyer be ware! This company adds ANYONES debit card to AUTO draft even if they don't have an account. They then refuse to refund those UNAUTHORIZED CHARGES, not a single signature from me to use my debit card, no agreement to have reoccurring charges. Terrible acct managers she was telling me she's tryin to help me for me to calm down, yet refuses to fix this issue and remove my card....misleading information, no communication and ZERO documentation. No I won't calm down its not authorized! Garbage service, I'm letting everyone know. This is terrible. read more

Edited to say the communication has improved. They follow up & when I call & reached out via phone & email We called in 2020 about ants. We still have ants coming in to the house. They have taken up to 6 weeks to respond to my requests for service; when I email I am told to call a number to schedule, but that automated system hangs up on me with no option to leave a message. Changed from quarterly to monthly billing in 2022 & increased charge by $80/year; I did not get the email notification from them. I asked in 2022 (& again in 2024 because it didn't happen the first time) to go back to quarterly billing. Generally poor communication and unresponsive to customer requests. When I actually get to talk to a person, they are nice. The technicians who come to our house seem to know about pest control. They have not been informed about what we needed or requested and as a result sometimes don't have the tools to complete the job, but they know what to do & how to do it. Nice folks, need better communication systems! read more

Kenny was professional, knowledgeable, courteous and efficient while servicing my property!

Salesperson would not leave my property even after I said I was not interested. They then asked me for my name and other personal information, even though I was not interested - this was likely to scam my neighbors by dropping my name and saying I was using their services. I finally had to shut and lock the door on them since they would not leave me alone. Several neighbors had similar experiences. Even if I needed pest control services in the future, I would not use or recommend Alta Pest Control based on how their employees operate. read more

very thoughtful and did a great job. Took care not to disturb our spider Helen. He was careful when foggy/spraying for mosquitoes. read more

Went above and beyond to get our service done! He was professional and kind! He was all around amazing!!! Thank you Alex!!! We haven't had one bad experience with a tech or customer service they always meet us where we're at and do what they can to help!! read more

Sheldon did the trick! The ants in the bathroom are just about gone.. We really appreciate all the work he does!

They provided service one time. Ive been charged $60 a month for 5 months. I never received an email, paper letter, text or call reminding me about this monthly fee. When I called to cancel they told me I had to pay a cancellation fee of $350. Thanks for the wast of money for nothing. Never again. read more

It is 8:09 PM while I am writing this. I have told the door to door salesperson TWICE now (once when they interrupted my work meeting and now when they interrupted my dinner) that I have pest control and am not interested. Very pushy and obnoxious business practices. This is certainly not a way to win new clients. read more

Alta is terrible, they get someone to go around the neighborhood to sighn you up then the service is terrible and if you want to cancel because you complain about the service instead of fixing the complaint they tell you you be charged 300 dollars for cancelling early beware down sighn a contract! We have had Eastside exterminators come and they are excellent! read more

Zero stars if I could. Their door to door sales person was some young punk kid. After telling him for the third time that I wasn't interested, he accused me of being rude. I said you obviously didn't see the no soliciting sign. He said that he indeed saw it. And I said, yet you knocked anyway? Now that is rude. Not the way to run a company. Read all the 1 star reviews. Seems to be Alta has routine bad manners, false promises and tells lies. read more

Their door to door sales team if very bad. Extremely inappropriate and unprofessional. Also did not listen to no and returned later and trespassed when they were told not to. If this is how they operate, stay away! read more

We switched over to Alta because they offered pest and bug treatment. My wife and I thought that was great one company who says they can do it all. At the time we had two different companies for rodents and one for bugs. so we made the switch and it was the absolute worst decision! the mice came back, we had spiders inside and around the perimeter of our house. we called numerous times and they would no show. finally got a hold of someone and they laughed at my wife on the phone. This company not only does shitty work but also has deplorable customer service. Do yourself a favor and never ever even consider letting these crooks take care of your business or home. read more

Friendly tech, great service. Communication and reliability always. Thank you! It is nice knowing that if I have a pest arise at anytime I can call for immediate assistance and is included in my service. read more

Sheldon serviced my home today and I was impressed with his work. Thanks for your quality work.

I was calling practically everyone in the city to try to pick up a dead bunny on my property. Many pest control companies don't offer pick up services for dead animals other than rats. Our current pest control service was taking a while to call me back. Finally I stumbled across Alta Pest Control and they were the first to reply back to me within an hour. The rate they quoted me was much less than my current company and they were able to send out a contractor on the same day. Within just another hour and a half of waiting, problem solved. Thank you so much for your prompt and courteous service! read more

Alta Pest Control was used for a rodent exclusion for attic. We were quoted a high price, thousands, but was told it was an all day job and expertise would be needed. Apparently the salesman got a LARGE commission because they only spent 2 hrs doing the job and the job consisted of simple box store supplies that anyone could do. Then they had to come back multiple times just to fix those 2hrs of work. It got so bad we got the Director involved to check the work. They would always show up late even when the Director set up the appt. Zero respect. The Director said he'd review cost and get back to me, never did. Just let them spray for bugs, but don't think they're capable of handling any bigger jobs, you'll be very sorry. Very poor communication (ie none), but always send a text for a tip after job is done. read more

Disappointment isn't strong enough!! They cancelled twice, charged my account and received payment for not coming and doing the service. Had issues with their license for a temporary time which resulted in them not being able to service their customers, and during that time is when I was charged. Tell me I am locked into a year contract so I have no choice but to pay. ( I am looking into to this. )My contract was for a licensed business, they defaulted that. My contract was for monthly service, they defaulted on that. My contract was guaranteed service, again they defaulted on that. Will not recommend. read more

Alta Pest Control has been Fantastic and we have been using them for over 2 years now. The Technicians are polite and always do a good job.

They have the absolute worst sales people! Ignoring signs that say no soliciting then banging on my door, then giving a pitch for service but not saying who they are or what they do. So rude! We used them once and the service was terrible too. Train your kids better, they don't deserve to learn to be slimy at such a young age. Not respecting homeowners is not the way to get business. One of my neighbors put it best when they said Alta is more annoying then the bugs! read more

One of the most annoying businesses ever. Knock on my door about once a month or so desperate, begging for business in our neighborhood. Sadly, have heard from a neighbor that their work is mostly trash and dropped them pretty quickly. Most of the time, some disrespectful kid is the one knocking on my door, easily identified by the two-wheel overboard thing he rides on. Would pay money to make them go away. Zero star. read more

Obnoxious pushy sales dude appeared on my front porch after passing prominent "no soliciting" sign at my front entry. Dogs were getting very aggressive and wanted to go after him - all of which he could see happening yet he would not take the hint. Told him I was in the middle of dinner and he wouldn't stop trying to "sell" me. I plan to report him and the company as well as posts about this on neighborhood social media. What a scummy outfit! read more

I was given false information by the salesman, not provided an opportunity to read the agreement before signing it, and the company refused to make it right when I tried to work with them. read more

if I could I would get them negative reviews. I've never received a call saying when they're coming so they've been servicing (meaning billing me) for I am not exactly sure what they are doing because they've not been able to access the backyard or the house at all and my front yard is minimal. great sales pitch terrible customer management. STAY AWAY FROM THEM!!!!! read more

Most horrible service one can receive. Totally unprepared. I had a wasp nest in my attic that needed removal. I was promised that if I entered a one year contract in would include removal of the nest. I was also told that the contract included rodent treatment. The first appointment the technician didn't even know he came to remove a wasp nest. He had no bee suite and just sprayed the outside exterior that just more wasps to sworm all over my yard. The second appointment I demanded at least two people to come out. One put a bee suite on but didn't go in the attic for liability reasons and they don't climb latters for liability reasons so how am I going to get any kind of service? The third appointment was an inspector for the rat issue. I'm thinking he going to lay rat traps in various places to start treating the issue. But no, he wanted to charge me $3500 to plug holes that may enter under my house and was pretty aggressive telling me "you have to do this" I told him "I don't have to do anything". he then lowers the price to $1800 if I act today. I not trying to buy a used car. I just want this wasp next removed. After attemping to cancel my contract, they tried pushing my contract out six months to give them opportunity to provide service. After three failed attempts, I don't think they have the ability to provide any type of service that will benefit a homeowner. If you want a big disappointment you can try them out at your own risk. I strongly wouldn't recommend it. read more

I just 2anted to share a great experience that I had with the service call person Cody. HE was so thorough explained everything and did a great job. I just was moved to write a positive review as we always share the negative. So Cody thank you for a great job with alta. read more

I have not used them, however, they have approached our house twice in the past couple days by different door to door salesman. First off, there is a No Soliciting sign clearly posted on my door. However, this evening during the second approach after 7 PM, my dogs were getting riled up and he was not leaving so I opened the door. He laughed and said "thanks for holding the beasts back." Then he tried to say he was working with our neighbors on pest control which I know to not be true. I told him we already had a pest control person and we were happy with their service, which is true. Then he proceeded to ask me how much we were paying them and how often they were coming, etc. I declined to answer those questions. Finally he left. I checked with my husband and that was the exact same pitch he was given just a couple days ago. Personally, I don't trust any company who clearly doesn't respect people's wishes. I also do not think lying is a good sales tactic. read more

This was the worst experience I have ever had. They did absolutely nothing to resolve the issues that I originally called them for. They try to upsell their service well not providing the basic service that they promised. In addition, their representative, flat out lied to me about their hours of operation and when I would be able to contact them. This by far was the most disappointing and dishonest level of customer service I have ever received with any business that I have used. read more

Jon was awesome! Listened to our concerns and addressed them without hesitation! He is definitely a terrific Technician and would recommend him anytime! Great work Jon...thumbs up! read more

Their sales rep has tried to start fights with several neighbors. They were forceful with us till our dogs started aggressively barking back. Next time we will call the police. read more

We used this service for quite some time. We had repeated issues of not knowing if they even came out to service. No, leave behind that they were there, bait boxes not filled, serviced the neighbor's house twice. We canceled the services and the next quarter they billed us. No idea if they were there. We had already filled new bait boxes ourselves. They wanted me to update my credit card so they could charge us. I had a long conversation and thought all was resolved. Then I received a collection letter. I have paid it to prevent a credit ding but they need to refund me for services never performed. Not a very organized system. read more

Technician Ryan called 30 minutes prior to arriving. He was very professional and quick. It is my first service so I haven't seen results yet. read more

I really appreciate the service report that they provide!