My 87 year old father whom is legally blind and his 83 year old wife whom had a stroke purchased a vehicle from Len Lyall Chevrolet the end of 01/22. My Dad has an expired license from 7 years ago and his wife has a medically suspended license from her doctor and reported her non ability to drive a vehicle to the DMV after her stroke in 2020. DMV suspended her license. If Len Lyall would have done a DMV records search it would have came up that her license is not valid and suspended due to her having a stroke via her doctor's request to the DMV.
Dan Johnson, the GM pretty much said via a telephone conversation with him today that they don't check DMV records, they assume if they have a drivers license in their position that is not expired they are going to sell them a car. Drivers that have had their license suspended for one reason or another are supposed to relinquish their license to the DMV, but obviously most don't. I would hope that dealerships responsibility is to make sure they are selling a car to an individual that can legally drive, not only by them producing a drivers license, but checking DMV records, mostly selling vehicles to elderly at risk adults. According to Dan Johnson, its not their responsibility as a dealership. I called 6 local dealerships and asked them this very same question and all 6 said that they check DMV records before selling a vehicle even if their license that they provide is not expired.
The salesman that brought the vehicle to their house should have questioned her ability when she came out to the vehicle in a wheel chair, according to my Dad both him and the salesman had to push her into the drivers seat to get her in the car. Unbelievable!! Yes, I was very upset when I finally out to talk to Dan Johnson's, because this is not the first time my Dad has requested them to bring him a vehicle to buy. I showed up at my Dads one day months earlier and their was a Len Lyall salesman in the driveway with a car. I asked him what he was doing and he said my Dad called to buy a car. I told that salesman that neither of them have a valid drivers license. My Dad is legally blind and his license expired 7 years ago and her license has been medically suspended by the DMV. He didn't even ask for either of their license for them to even do a test drive. He left and I called Len Lyall and don't recall whom I talked to, but told them they can't sell either one a car because both do not have a valid drivers license. That individual said he wasn't aware neither had a valid drivers license and was very nice and professional. I hoped that Len Lyall would have made a note about that for any future phone calls from my Dad, apparently not. Dan Johnson was rude and saying he didn't even know why he was talking to me because he didn't even know I was who I said I was, my Dad's daughter. Really?, why else would I be calling you Mr. Johnson, just because? I called because I was unaware of this until yesterday. I was out of town on business when this happened. Just because someone wants to buy a car doesn't mean they should be buying one if neither have a valid drivers license. Len Lyall DO YOUR due diligence when selling a car to elderly at risk adults. As adult children we can't be with our elderly parents everyday. If they are able to still live in their homes and take a certain level of care for themselves, as adult children we want that for them for their independence but it when it comes down to 2 elderly people that do not have valid drivers licenses and could do harm to themselves or someone else by getting behind the wheel of a vehicle, then I would hope that a dealership would do a DMV records search to see if in fact either have the privilege via the DMV to drive a vehicle, not only because they want to sell a car.
The last vehicle my Dad bought when him and his wife both could drive was from Len Lyall Chevrolet and every vehicle he has bought from Len Lyall dates back from the 70"s. We sold that car after my Dad wasn't able to drive and she wasn't able to drive.
Len Lyall, is selling a car that important to you that you can't look beyond your monthly sales to make sure that you have done all you can by checking drivers license validity to 2 elderly adults? According to your General Manager, Dan Johnson thats not a priority apparently. If this would have been the first time that my Dad called, that would have been one thing, but Len Lyall was made aware the first time that neither of them are able to drive and do not have valid drivers license. Did salesman #2 that brought yet another car to their home in January not have any record of them from months earlier where they were told neither can drive legally?
Do the right thing and buy back this car and make some note at your dealership that these 2 elderly individuals don't have valid drivers license and not entertain them just to sell a vehicle. read more
