What a nightmare, being sold a dangerous and defective vehicle by this business owner. I would enter "zero stars", but I cannot.
Mr Williams told my daughter and I, at "AutorightSales", he purchases vehicles at auction, checks them over thoroughly, makes appropriate repairs (makes them "Autoright!), and insures they are safe before adding his fee and selling them to consumers. We talked for over a year, and I paid $5866 in October, 2014 for a 2004 Mazda 6 with a Blue Book value of $4250, happy to pay a premium for Mr Williams expert help in getting a solid vehicle that my daughter would be safe driving to school and work in Greeley, and to Littleton to visit family.
Mr Williams quotes on his Yelp entry;
"I aim to serve each of my customers in their vehicle needs by living this mantra: Serve God, Serve family, Serve my customers."..."I believe in doing the best that I can for my family and society that it might help them have a better life and thereby serve God. Because of this I don't fit the mold of most Car dealers..."..."I believe that honesty and integrity serve our lifestyle better than pure profit. Because I have had so many experiences with vehicles, my knowledge of the market and vehicles is vast."
On November 17, the car was hit while parked curbside in Greeley and towed to Auto Collision Specialists in Greeley. Owner Mike Morris and the employees at ACS are truly "First Class".
Ray Williams sold me this car with major suspension and steering damage that existed prior to its' being hit, period. ACS retained parts; State Farm Insurance has pictures, very detailed ones. Protective boots torn, bushings shot, suspension, cradle and steering components compromised, cut with a holesaw, tampered with, damaged, altered and jury-rigged with inadequate and dangerous fixes. What is most offensive is that Mr Williams gushed on and on during closing that he has three daughters himself, and would never put my daughter in an unsafe vehicle.
After the car was repaired way beyond our expectations, I drove it to a private mechanic on December 19th, as the air intake resonator box is gone, the intake "duct-taped", causing poor performance and fouled plugs, costing an additional $300 to fix. The plugs will continue to foul with airflow altered the way it has been until fixed properly.
I attempted to discuss the ACS findings with Mr Williams on the morning of December 22 by phone. He immediately became very reactive, extremely defensive, accusing me of being combative and of defaming him, in my very calm but direct attempt to 1) inform him what was happening with an automobile that he sold me, and to, 2) to discover why I had been sold such a vehicle. Mr Williams did, however agree to conference call with Mike Morris and me.
During that conversation, Mr Williams repeatedly attempted to evade, deflect and ask multitudes of questions to confuse the issue, doing all in his power to attempt to plant other issues of doubt. He disappeared from the conference call in the midst of answering to Mike Morris's specific questions about the unsafe condition of this vehicle.
Afterwards, I called Mr Williams to discuss resolution, and he again became very defensive, refusing to discuss the situation with me on the phone. He informed me that he was sending me a lengthy email, and I have had no further conversations with him since.
For the rest of that day, I endured pages of convoluted emails, Mr Williams doing everything in his power to evade, deflect, and invent other issues. Sharing that I was a hard-working single dad of three, he questioned my morality, my reasons for being a single dad. I didn't tell this "Christian", that my wife passed away 11 years ago at age 46 due to an undiagnosed heart condition, when my children were 9, 11, and 14 years old.
In his final email he admitted to taking my $5866 without ever inspecting the suspension system, and I quote, "I never said to you EVER that I visually checked the suspension or promised you that I would...", "paying a 3rd party...was the right thing to do if you had trust issues".
I understand. To admit selling such an unsafe vehicle would be outright negligence by a competent licensed Colorado auto dealer. "Don't look, don't tell", makes more sense. Very clever; building a business on "Autoright" philosophy, promoting this as Gospel, not putting it in writing. I never considered having a third party look at the vehicle; it's what we paid HIM for. Caveat Emptor. I only wanted an apology and an acknowledgment for selling me an unsafe vehicle. He sent me a final email on December 23 apologizing for the way I feel.
I paid a premium price for poor value and an unsafe and dangerous vehicle, from a business owner who uses "God", "family", "integrity" and "honesty" as buzzwords. Ray Williams endangered the safety of my family and me. Please contact Thomas Post at (712) 204- 8077 or at tbpostman@aol.com I'm more than happy to elaborate. read more
