I recently moved and had an issue with my HVAC system. It was a more advanced Trane Tam7 that a different HVAC guy could not figure out. AllTech was able to get me in for an appointment within a day and their technician's knew what they were doing. They were on time and provide notice of when they are on the way. I felt the price was fair, will use them again read more

I had estimated done with them, they took my money and promissed me they will replaced my HVAC unit. I look over the contract and they switched with different unit brand after I told them the specific brand and model. They are so sneaky and they forced me to go with a cheap brand name so they can make money of me. They are not as reliable they say they are. I spend a week with out heat in 20 degree cold weather with two toddles. I wasted my money and time trying to hire supposedly a well know company. I definitely would NOT recomment them to do your HVAC system. read more

LOVE LOVE LOVE THESE GUYS, Honest dependable and they do what they say, they put a split system in my place they did a great clean job, great price, no complaints I love them....so happy with the work they did. read more

Not sure how to start this review. I'm not a huge reviewer, in fact, this is the second review ive ever written. I had such a horrible experience with this company, i think it is my duty to share my experience i've had with All-Tech Services who service Hvac and pluming. I ran into some bad luck with my hvac units for my primary and rental property two summers in a row. I called All Tech Services and purchased two brand new Hvac units for both properties. The new unit i purchased for my primary resident broke down within the first 3 years. They send someone out and told me a piece broke. They charged me $1.895 to replace and fix the part. The same part then broke the next day. I called All tech back and they came back and made fix to it that lasted about a week. Same thing, they came back to fix it again, i was happy to see the piece lasted all of the rest of the summer. It broke again first thing the following summer. When they came back and fixed it again, a few days later i notice the house was not cooling down. All Tech sent out a technician and told me there as another issue with the HVAC. Thank god it wasn't a pricey fix but i still ended up paying them another $300. Lets not forget this was a brand new unit they installed just 3 years ago. Hoping this was an isolated situation and just bad luck until the new unit i purchased from All Tech Services also broke in the first 3 years. I thought this unit still my be under warranty so i hesitantly called All Tech Services. There technician said a piece broke, the unit is still under warranty for the parts and ended up charging me $1,300 to repair the part. Obviously i was pretty upset and wondering why 2 brand new units in two separate places both broke in the first 3 years on being installed? Their service manager John Whately told me that i should of bought the yearly maintenance plan with the units??? Honestly, after purchasing brand new hvac units from this company i wasn't expecting to have any hvac issues for 10-15y years. Instead, after paying well over $10,000 for two new hvac units i've occurred roughly $3,100 in repair charges from All tech within the first 3 years of installation with no explanation, just there manager trying to talk me into spending more money with them for a maintenance plan?!?! Unbelievable!! You just cant make this stuff up. To add insult to injury, when i received their invoice, they double charged me for the visit by accident and their invoice was wrong and i had to call the to correct it. If you're looking for a new hvac or hvac repairs, u can call All-Tech Services but there's a better than good chance it will turn into a huge money pit. If this happened just once i wouldn't be as upset. But to buy two brand new units from them and have both break down in the first three years is pretty absurd. read more

It's unfortunate I can't give less than one star. Hopefully this review deters people from using this company until they improve their customer service. Perhaps they're so busy they just don't need new business. Either way, below is a description of the horrific service we received from this company: We contacted Alltech (Wittman Mechanical) to diagnose a problem with our Geothermal system, as they were the company which initially installed the system before we purchased our home. They were quick to schedule an appointment and Frank showed up on time, albeit at the end of the day (perhaps his last appointment). While he was diagnosing the system, he found the geothermal lines unable to hold pressure and I found a bad connection shortly after. He wrapped up his analysis, all the while chatting with someone back at the office, to determine if the condition might be covered under warranty. He first said there would be no charge as they determined warranty status and the proper fix for the issue, but then changed his mind and collected the minimum arrival fee. After stating another contractor would need to repair the lines before the system could be recharged, Frank closed out the appointment saying they would research the warranty and contact the contractor the next day. The next day, shortly after noon, we reached out to get a status and John then said he would reach out to the contractor. John called back shortly, explaining the contractor had the details and our information, and would be contacting us shortly. After 5 pm that evening, and having received no call, a follow-up call to Alltech gained a "I will let our CEO know - who's currently in a meeting - and someone will be contacting you shortly." No call was received. Following the weekend, another call to Alltech was forwarded to John, who this time provided the contractor's number. A voicemail went unanswered and a follow-up call the following day revealed a contractor leaving for vacation (after having to explain the issue, as it had not been relayed by Alltech). All in all, seven days have gone by since Alltech first arrived, no follow-up has been performed, and all communication has been driven by us. read more

I've used AllTech to replace my home water heater twice. Both times they were prompt - I mean when the tech said 8 am he was in the door at 8 on the dot. For this last tank install I inquired about water softening systems to hopefully extend the life of my water tank and other appliances and Brandon my tech was very knowledgeable about the subject. I wanted more info about the brand so I stopped by their Sterling location today, but clearly it was a (very busy) shop not an office, but Josh was outside and kindly escorted me into the shop to get my question answered by a young fellow, Shawn. Shawn put down his meal and chased down a product manual for me to look at. Josh and Shawn went out of their way to help me with a question and ease my concerns about purchasing and maintaining a whole-house water softener system. These guys pretty much compelled me to move forward with the purchase and install of a very nice system (Water Right) that's made right here in the USA in Wisconsin. My install is tomorrow but I am leaving this review now because everyone has been so genuine and technically capable at Allltech in sterling. JR Purcellville VA read more

Tried to sell me a new water heater when the issue was a loose fitting. Taking my business somewhere else.

We have been All Tech clients for over a decade and they NEVER disappoint! Tony Stango was our guy today and replaced an old and awful toilet quickly and just right! Gave us great tips on some DIY care we can give in the future, and was extremely friendly and professional. Our dog liked him instantly which is a strong endorsement! This is why we return to Alltech for any and all needs- they are honest, efficient, skilled and easy to work with. read more

After experiencing wetness on floor around my heater/ac, we called AllTech who sent out cards for maintenance check for $55. The service tech arrived and said I needed new coils to the tune of $3,800. In 2010, I replaced my AC Trane and heating system for $5,500. And, in 2016 I replaced Aspen coils which I have a 10 yr warranty on it. The service tech talked us into getting their twice a year maintenance pkg for $199. Well now that I informed AllTech that I have a warranty for my coils, they have not returned my phone calls after several attempts. Then I get a phone call from the Manager John who said he would email me to get the documents that say I still am under warranty. He never emailed me, then I called again and spoke with Augustine and he went to get John who refused to come to the phone. He gave me their email address which I included verification from Aspen that my coils were still under warranty and for them them to contact a distributor to obtain the coils for replacement. AllTech just wants to make money off you and will not call me back. Stay away from this company and their maintenance service, they just want to find and say there is something wrong so they can bilk you. They have no attention of replacing my coils since we will not be spending $3,800 (which is almost the cost of a new system). POOR SERVICE, POOR MANAGER, POOR ALL THE WAY AROUND. i WOULD GIVE ZERO STARS... read more

I was really impressed with this company. I came to yelp looking for a place to fix my furnace that conked out. I chose AllTech because of the high rating and good reviews. My experience was also excellent. I called on wednesday before christmas and they sent a technician out a few hours later! Ed was my tech and he was excellent, very professional and knowledgable because he knew right away what the problem was. (And cute, so that was an added bonus) ;-) He fixed it in no time and also did diagnostic and cleaning so it's good to go. I would highly recommend based on my experience. read more

As you'd expect my hot water heater died on a Saturday. I called AllTech on Monday morning and spoke with Abe who took the time and answered all the questions I had about the service call as well as the hot water heater model they use, which is manufactured in the US. He provided an estimate, but recommended I have a service tech come by and provide a written estimate with the understanding that if I chose to accept the estimate they would perform the work at that time. He advised me that they would arrive around noon, but would give me a 30 minute call prior to arrival. At 11:30, I received a call from the office that the service tech was running late due to another call and would arrive later than originally planned. Not an issue, but I appreciated the call. As agreed, 30 minutes prior to their arrival I received a call. Upon arrival, Greg and Michael introduced themselves and I showed them the the hot water heater and explained what had happened over the weekend. Greg, was very helpful and explained that my current water heater was the original and just over 20 years old, so I was not too upset that it finally died. He took a few minutes to put together the estimate and it was right in line with what Abe had provided earlier. I accepted the price and within a couple hours, the new water heater was installed, the old one removed and the entire area was cleaned as if nothing had happened. The entire experience was as pleasant as it can be when you have to spend money unexpectedly and will definitely use AllTech in the future for any plumbing or HVAC issues. read more

We hired AllTech for our gas conversion project last fall and we were very satisfied with every part of the project. AllTech came out to our house several times to adjust the estimate based on our continually changing ideas for the project- no complaints from them and very easy scheduling. They gave us the best price (and we certainly shopped around. I got 7 estimates from other companies) and were the best to work with. They responded to e-mails quickly and answered all of my questions. They were easy to reach by phone and always returned calls if not. Although I was not home for the actual work, my father was and he couldn't have been more pleased. Everything was explained along the way and the men made sure to clean up after themselves. We had lines run through our home for a gas fireplace, range, dryer, and new tankless hot water heater. While several other contractors refused to or said parts of the project just weren't possible (getting the hot water heater where we wanted it, hiding the gas lines), AllTech said no problem and did everything exactly how we wanted it, and kept it to code. Overall a very honest, decent, hard-working company that will work with you to get you exactly what you want a need. We will definitely call them again in the future! read more

Very nice and polite. However; overcharged, spilled dirty water all over the carpet, left the cut open drywall size of the large printer box in the downstairs bathroom. Cannot recommend... read more

If you are looking for a reliable, honest, trustworthy AND reasonably price plumbing and heating/AC Contractor the search stops here. Had read the reviews after being referred to Alltech by my brother in law. Was absolutely amazed after dealing with 3 of the "big name" companies in the area at the level of professionalism and expertise from a relatively smaller local company. Every person that came to my home was in a clean uniform, presentable, polite and very professional. The install team that replaced my AC and furnace arrived on time in professional vehicles with all the tools and equipment for the job. Was floored when I saw the level of care taken with my landscaping and then left speechless when I went in my basement to find every inch of flooring and carpet protected. The work was completed in the time stated and we had heat back on I'm the afternoon. My basement and furnace room were cleaner after they left than they found it. The service manager (may have been the owner) even stopped by in the afternoon to make sure everything was done to our satisfaction. There may may be cheaper vendors out there but the level of service, attention to detail and peace of mind I have knowing I was treated fairly and had the job done right was worth it. Don't go for the cheapest guy outh there but also don't let the big boys with their blue vans scare you into thinking you need to pay an arm and a leg. Altech is the perfect blend in my opinion of reasonable price for exceptional quality and service. Last note, after researching the unit and features Altech recommended I verified that everything the salesperson told me in regards to efficiency, seer rating and long term value to upfront cost was 100% accurate. They actually sold me the best product for my needs and the fact that I plan on being in my home for 15+ years not just what they had in stock or made them the most money. I hope the Owner/managers of the company see this as they really need to know that their employees are doing a great job and they have a phenomenal company. read more

Our water heaters (gas & electric) die last week. After reading the yelp reviews we called AllTech Services. Pros: Same day service Very polite Replaced gas heater next day Clean up after themselves Locked up after they left Cons: The helper asked to use our broom to clean up. Haven't seen my broom since. :-( Several miscommunications: -We said a 10am appointment won't work because we had another appointment at that time we could not change but they could be here while we were gone -We wanted 8:30am - they arrived at 7:30am so the could finish the job by 10a.m. -At 10:10 I stated we need to leave. I was told we are wrapping up now. -At 10:20 we left saying we would be back shortly. No one was here when I returned the invoice was on the kitchen counter. UPDATE: We have had AllTech back to our home 3 times since the initial review. They remounted a kitchen sink, fixed 2 toilets and the master shut off valve. They are always on time (or early), polite, conscientious, and ALWAYS clean up after themselves. They even offered to replace a broom that went missing. We are happy customers. read more

I called AllTech this morning to get a quote on a new sump pump. With all the non-stop rain the past couple of days, every plumber is inundated with calls and appointments. AllTech moved some things around to fit me in within the hour! They thought ahead and knew to stock up on sump pumps... Thankfully! They came promptly, gave me a quote, replaced the pump and waited around for at least 20 minutes to make sure it was pumping the water out. Any future plumbing issues, I'll be sure to contact AllTech. read more

I finally have my HVAC system replaced. I initially met with Jack to plan things out. Jack did an excellent job with the proposal and help answers all my questions and concerns from start to finish. On the day of installing the new system, the team showed up on time and did a very good job of replacing my system. The team consist of Gerson, Jose, and Jose. Similar to Jack, Gerson did an excellent job of explaining everything and address all my questions, and concerns through out the day of the installation. There are a few minor things that I didn't like with the installation, but that's just nit picking. (1) The new HVAC system didn't perfectly line up with the air return trunk. (2) They kept putting screws wholes into my air return trunk. Overall, another great experience with AllTech Services. Highly recommend. read more

We turned on our AC on one of those rare spring days we have had this year where you actually needed it. It did not cool at all. It was time to get our AC fixed - again. We had been using another company for years and they had been bought out and the service had gone downhill. My other half said find a new company. I looked up AllTech and saw all the good reviews and gave them a call. Penny called first thing in the morning to say someone would be here that day. Ed came out and looked at our unit and said that the previous company had gutted the AC unit outside and it had major issues. He also noticed that our coil was in the wrong position. Our house had never been really cool and the AC seemed to struggle to keep up. We would need to look at getting a new outside unit and coil. The salesman came out, went over our issues, and drew a complete layout of our current system and what needed to happen. I was very impressed as with his through knowledge. We went over the options and picked out a new AC and furnace. Thankfully we had cooler weather and were able to wait the 6 days it took to get the unit in. When they took out the furnace there was all sorts of water damage in it as the AC was not working right and was freezing up sometimes and dripping down into the furnace. They put in new duct work and a new flow damper that allowed us to adjust the air a little bit better so the hot parts of the house could get more air. It was all done in a day and they were so neat and clean too. We have a gas fireplace and realized that the pilot light was off. The gas had been turned off the the fireplace. One of the techs came back out that day, turned the gas back on and worked on the fireplace as it was failing to start. It was so great as he took the time to make sure it was right and even figured out why the remote had stopped working! Thank you! Highly recommend AllTech! They are great! Wonderful team! read more

Wow, just wow. Abe & his team are the real deal. I reached out on a Saturday with no hope of finding help until Monday. Abe's guy showed up at 3pm, covered his shoes in my house and managed to fix and have my air conditioning working within the hour. He was very knowledgeable, honest, and got the job done right the first time. I honestly can't say enough good things about Abe & his team. If I could give them 10 stars I would. read more

Great experience. To make a long story short our AC went out just as the weather was starting to get hot and we need to replace our heat pump/compressor and blower inside. While we were at it, we decided to have our aging hot water heater replaced as well. We originally had one of their competitors out that gave us an estimate and said that they could probably get back out in 7-10 days to install everything. When we called in to schedule the service, we were told that it would then be almost a month before they could help us out. Not wanting to spend all of June without AC, we started calling around, found AllTech based on some good reviews here, and a little over a week later, we have working AC and a new heat pump (and they were able to beat the competitors quote). The installation process was quick and the guys were great. My dog, who usually likes to be in everybody's business, was not bothered by their presence after getting to meet them. Nobody wants to have this kind of service or replacements, but if it's needed, I would highly recomment AllTech. read more

Can't say enough good things about them. They provide great service, keep my new units maintained, and are prompt and courteous. They weren't the cheapest option when my head failed in the middle of December 2 years ago, but they were the most knowledgeable, and worked with me Well worth the money, and I rest easy and warm! read more

We picked AllTech after reading their reviews on Yelp. We got estimates from them and Costco (Furr). Costcos estimate came in just a couple hundred less than AllTechs but we chose AllTech because they treated us like people, not like a sale. We replaced our oil burning system with a heat pump system and we are very happy with their service. They got the work done quickly and were very polite. read more

AllTech Services - New system - Heating & Air Conditioning/HVAC Near Me - Sterling, Virginia

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We called AllTech for a winter maintenance check on our heating system. The technician and his assistant were very professional and courteous. They were efficient, and clean. Everything about the visit was a pleasant surprise. We usually get poor service from companies - we're a bit cynical from being burned in the past. But everything about the service was excellent - all the way to the followup. I called the office to get a quote on filters and the service manager recommended cost saving advice. He was patient and spent time explaining my options. We also received a hand written post card thanking us for choosing AllTech. I'll definitely call AllTech for future HVAC needs. read more

We recently ran into an HVAC issue and contacted AllTech. They responded immediately and have taken steps to correct the problem. We've always had good service with this contractor, and this is no exception. read more

$260 for 40minutes to snake out a drain. Thats a little more than I thought it would cost. I was told that the $95 show up fee would be absorbed into the total cost of the job. Then was charged $95 plus 175 for the work they did. Plumbers are notorious for being super expensive, and this company is not much different. overall, this was a pretty typical service call. read more

This company will rip you off based on the way that they price their services. I had a plumber come out to fix a pipe. He charged me $384 to fix the pipe and $454 to replace the pressure regulator on the same pipe. After he left, I started looking up the cost of the parts. The regulator and copper pipe cost about $200 (max). The total job was $838. So I was charged roughly $638 for labor for about 1 hour of work. When I called to speak with the manager, he said that they use "by the job" pricing, they do not price by the hour. The issue is that their price book on their mobile device considers the pipe repair and the pressure regulator as 2 separate jobs. This is a total rip off. Do not use this company. read more

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These guys/girls are real professionals. First of all, their communication: they email and text before they come, every single time. They also respond to emails promptly (even on weekends!) We had a 20 year old AC/Furnace that was not working too well, Stewart came out, on time, diagnosed the issues and explained the problems in detail. There was no scare-tactics, just straightforward technical details what can/can't be done, what is worth it what's not. The conclusion was to replace the system. Then Jack, the sales manager came, on time, provided multiple quotes, detailed explanations of each possibility, its capabilities, pros and cons. We selected a system, negotiated the price - all of this through email - Jack was impressively responsive. Then today, Gerson and his team came, on time. They worked all day, did a real professional job - and the new system is up and running like a charm. No mess, no issues. When you look at the system you can just immediately see that it was installed by real pros. At the end, Gerson took 30+ minutes to walk us through every detail, and explain the next steps (follow up visits, warranty, etc.) This was probably our most impressive contractor-experience during the last 10 years. These guys/girls are good! read more

They called back after hours on a Friday night and replaced our broken hot water heater the next day, a Saturday. Their tech was professional and did a great job. I highly recommend them. read more

After using AllTech for my last two spring inspections, I contracted them to install a new system in my condo. David and Jacob were professional and efficient, as were Kenny and Greg, who set up my water heater. Because this was my first major purchase as a homeowner, I was initially concerned about two things after the installation--frequent cycling and a smell after one of the cycles. AllTech sent Victor and Josh right away to check the system; they explained why the rapid cycling and smell would have likely occurred (a spike in outdoor temperature, and blowing dust that had burned off during the furnace's first run during the installation). The entire experience was reassuring for this relatively new homeowner. Every AllTech employee I have interacted with over the past two years has been a cut above other home service professionals I have done business with. Among these excellent individuals are the technicians who inspected my old system, Alex and Ian; Ed, who replaced the blower motor on my old furnace; HVAC sales representative Jack, and service representatives Kelly and Alex. read more

We had the opportunity to use AllTech for the following jobs on separate occasions: 1. Gas line installation, outside of home, underground, from meter to 2 separate fixtures. 2. Over 10 HVAC services, installations and repair appointments (multiple invst. properties) 3. Plumbing related repair and solution to a tricky problem. The staff at AllTech never cease to amaze me. They are professional, courteous, and patiently explain their recommendations. They coordinated with county inspectors when needed, always showed up on time and never cut corners. Zero complaints and across the board outstanding customer service and work. Their techs are detail oriented and show tremendous care to your personal belongings and equipment. Special thanks to Abe, Ed, Penny and Tony! -Alex read more

I called AllTech Services for AC unit replacement. Starting with phone consulting with Raymond and he also visited my house for assessment. Ray explained very well and I could tell he knows what he is doing. It was very good 1 hour education session for me. He gave me a couple of choices with my budget and I decided which system I wanted to go with. As I expected, installation was very smooth and Josh and Jose did excellent job to install new AC unit to our house within the time window (4 hours). I paid exact amount on the estimate and no additional sales during the installation. I give a lot of credits to the owner of AllTech Services (I know it is not easy to train employees with high standard) and happy to choose right company for replacing new AC unit. read more

Dealing with plumbing issues is not supposed to be pleasant, but dealing with AllTech Services made the situation less sucky! Earlier this month there was a leak in my yard causing water to gush out from my lawn into the street. After spending some time looking at Yelp reviews, I decided to contact AllTech. The ladies on the phone are very polite and efficient. They were able to get a technician out to my house on the same day for a quote. I originally went with another local guy whose price was significantly lower but he was not able to fix it, and Joe Klein from AllTech came to the rescue. He dug up a hole in my yard and fixed the leak within 3 hours. Joe is very genuine and knowledgeable and I would definitely call him up next time we have a problem! read more

The first two times they came out I had Alex and Joe who are amazing guys and were more than willing to answer any questions I had about my system. Today I had Ed come out and I received the exact same amazing service from him as I did Alex and Joe. On top of receiving great service and stellar customer service, they also don't try to nickel and dime you like other companies and truly only recommend what is needed for your system to run the best it can and as long as possible. Join there membership plan as well! It practically pays for itself. read more

I am amazed that this place is not #1 on Yelp. January 2009 - A contractor was doing some work for us and while he was there, our furnace had an "Issue". As we were new to the area, he recommended AllTech. "Abe", the Tech, came by the same day, showed me what "thingy" wasn't doing its thing and said he would run back to his shop to get the part, as my HVAC was not-typical. He was back 30 minutes later and the price was VERY reasonable. I want to point out that Abe is what made the visit a pleasure. Don't get me wrong, I don't need to hear about some guy's kids or talk sports with everyone who does work in my home. However, I do appreciate a personable technician who will smile, listen, take the time to show you what is going with your system and candidly answer questions about the system (When is it going to die?) Summer 2010 - I called AllTech again to have a "check-up" done on my system and Abe was there on time. Very positive guy, who enjoys his work and believes in his company. Another thing he did was make me a aware of a small water pipe leak near the HVAC. I suppose other folks would do it, but I appreciated his concern and bringing it to my attention. December 2011 - HVAC is 16 years old, still running with no issues, but we wanted to look at getting it replaced. I knew I was going to call AllTech, but I had three other prominent companies come over to give estimates. Two of them spent less only a few minutes looking at my system and approached me with estimates like they were used car salesmen. Really, $15k? Both of the systems had "not great" reviews online and were 2-stars with regard to their efficiency-ratings. The third company (blue trucks with the guy on it) was really nice and the guy spent quite a bit of time discussing options. The system they recommended was decent and the price was under $10k, which was a nice thing to see. I finally called AllTech and who answers the phone but Abe; A good sign in my book. When I asked when he could come by, he asked what was best for me. I said "4pm tomorrow?", he said, "See you then". Abe came by on time, we chatted for 20 minutes and the next day he e-mail'd me a detailed proposal and said they would have the equipment available in a few days. I researched the equipment and it was 4/5-star top-notch stuff with 10 year warranty, two-speed heat/fan, and a super SEER rating. Before I called him to setup the install, I looked at my work schedule to figure out when I take time off. Abe asked when I would like to do it, I mentioned the few days I could massage my work schedule, the Abe simply said, "What about Saturday, 8AM?" Uh, yep, that works perfect for me. Friday at 2PM, Abe called me to confirm the appointment and Saturday at 7:55, they were rolling up outside our home. Abe was leading the crew of two other nice guys who took great care to put down plastic over our hardwood floors/steps. They introduced themselves, said "hi" to the dogs/kids. As I mentioned before, it's nice when the guys are personable; makes me feel comfortable to have them in the house. Abe said it would be about a six-hour install and at 1:45PM, they were pulling up the plastic and doing op-tests of the system. After the tests, Abe showed me the new system and details of "things I should know". While we were downstairs, he answered questions I had on "Vent-cleanings" and "Variable dampers" candidly, which was nice. CONCLUSION: As a retired Military Guy, I value honesty and quality service. Too many companies are trying to make a "quick buck", AllTech is NOT one of them. I have NEVER done business with a home-service company (HVAC/Plumbing/ GENCON) like AllTech and a Pro like Abe. read more

I had a scheduled appointment with these guys today between 1 - 3pm. At 2:45pm I called to ask what was going on. They said that the tech was "nearby". At 3:20 they sent me a text message that he was "on the way". At 3:45pm I called and they said his car was parked a mile away. When the guy showed up at my door at 3:55pm I told him not to bother. I would rather go with another company that respects my time. WHAT A WASTE OF TIME! read more

Yesterday afternoon the A/C unit at my condo stopped producing cold air; however, the fan was still functioning properly. After having a similar issue in the past, my wife and I turned the unit off overnight to troubleshoot. When we woke up this morning we turned the unit on but it was still not producing cold air. I called my father-in-law, who spent his entire career in HVAC and he recommended having someone come out to (possibly) refill the refrigerant. After reading mostly positive Yelp reviews, I called Alltech and stayed home from work to wait for the technician. I was pleased with the same day service, and he arrived within the window I was given by the scheduling office. The technician was polite but not overly friendly, and seemed somewhat disinterested when I mentioned the initial troubleshooting steps we'd taken. In addition, he seemed unfamiliar with the make/model of our A/C unit and referred to the diagrams on the front of the unit several times for assistance. After completing his troubleshooting steps, which he did not thoroughly explain, he concluded we need a new compressor for the unit, at an estimated cost of $2000. When I asked him whether he'd located and cleaned the unit's condenser coil, which can cause the elevated pressure and amperage values he provided to me, he said the coil was not easily accessible on the unit and again claimed the cause of the issue was the compressor. He reassembled the unit and told me to try to stay cool until the compressor could be ordered and replaced. Once he left, I spoke with my father-in-law and provided him the information I received. Based on his feedback, I called for a second opinion. The individual I spoke with via phone was much more helpful and came to the same conclusion as my father-in-law, that the condenser coil most likely needs cleaning, which is a $400 service. He went on to explain that cleaning the coil is important even if the compressor does need replacement, because an unclean coil would only ruin a new compressor. He was honest, thorough, and even asked me to text him pictures of the unit, on his day off! Needless to say, I will be using the other company and their technician moving forward and do not recommend Alltech based on this initial experience. As a final note, when I looked at the reassembled unit, I found screws and parts that the technician removed that were not reassembled with the unit, which is concerning. After paying a $95 service fee, I expect my unit to be in the same condition in which it was found. Note: The woman from the Alltech scheduling office called to follow up on the compressor quote and seemed receptive to my feedback. She said a supervisor will call me tomorrow. That said, I plan to update this review if warranted. Update: On Tuesday, one of the managers from Alltech, Abe, called for a follow up based on my negative feedback from the service appointment Monday. He was very helpful and even refunded the $95 service fee due to my lack of satisfaction. Then he offered to come and inspect our unit himself, at no charge. He came out this morning and was extremely professional and thorough. He explained every diagnostic step he was taking and made every attempt to repair our unit. He wasn't able to access the necessary compartment, but provided an estimate for removing the unit for cleaning/servicing. Based on my experience with Abe, this is clearly a company that, at the leadership level, values their reputation among their clients. All that said, while I already sought a second opinion from another firm, I would consider using Alltech again in the future and would highly recommend Abe, personally. The only reason I did not update the review to five stars was the initial experience with the previous technician. read more

Wow!! I called Alltech when our ac stopped working last night and our regular service provider couldn't get here for over a day. I saw the great reviews and decided to try them AND THEY DID NOT DISAPPOINT!! They gave me a same day service time of 12-2 and then called and said they could probably come earlier. I received a text when they were on their way over. Ed, the technician, showed up at 11am and quickly identified the problem. He had to leave to get a part but was back in an hour just as he promised and it was fixed 20 mins later. My system was up and running 4 hours after I called!!! Couldn't be more pleased. Also, Penny, who took my call was very nice, knowledgeable and responsive. Thanks Alltech. YOU ROCK!!! read more

Requested that they come out to perform an estimate to install a new gas line and replace an existing water heater. The window for the estimate was 9 to 11:00 am. Well it got to be 10:30 and no technician. So I called their office. The technician was delayed and would be late. If I hadn't called them I would just be kept waiting with no call. Estimate cancelled and will not use Alltech for anything. It's funny that the night before they called me to make sure I had not forgotten the appointment. I guess they think their time is valuable but mine isn't. First and last time I'll call them for anything. read more

They came out for a quote and were right on time. Reasonable prices, friendly service. When they came to do the work they were again on time, curious, cleaned up well and had creative ideas for minimizing damage to area to access tub plumbing. Greg explained everything to me thoroughly and did great work. I would definitely use them again. read more