I went in without an appointment to the Amidon office and had the pleasure of working with…read moreKiereontae. He was there alone but he walked me through my iPhone upgrade and managed to help three other customers as well. He was very knowledgable, professional, patient, and really helpful to everyone. I appreciated how much he was able to accomplish on his own and how much he knew about the products and plans. I had a very lovely experience. Great guy.

I enjoyed my visit to this store. the sales staff were friendly and helpful without pressure. the…read morelady who helped me seemed knowledgeable and helpful

Do not use Verizon as a phone plan. They are a bunch of manipulative liar who will tell you…read morewhatever you want to hear then go behind your back to charge you outrageous prices and there's "nothing they can do to fix it". It's horrendous that they are allowed to liar to their customers and have no consequences for their actions. And this is not the first time Verizon has tried to squeeze us of every penny we have. My family has fought withthem for months over money issues such as taking too much money out and not giving it back and now trying to charge $830 after they lied to our faces and said we wouldn't be charged. We will be taking our money elsewhere because we can no longer trust Verizon. It's disgusting how they can get away with this. I don't care how "good" of a phone service they are, this is unacceptable behavior.

We have been customers for almost 22 years. We bought a new iPhone 15 pro max during a free tablet…read morewith purchase of a phone promotion. I went into the store today to pick up the tablet, and they said the promotion is over and there is no possible way to give me the tablet. That's it, nothing.... Terrible customer service, they just lost a loyal customer.

Just came from there. All other comments are fake promoting unauthorized centers. Guys genuinely…read morewant to help you while caring and without adding fees. If you need anything done for cheap and quality, that's the place. Thank you Ivy and Alex

The staff are very slow do not care for how long customers wait super slow and not efficient…read more They need a manager in store They care zero about customers

I cannot say enough good things about this Verizon location and the people who work here. I came in…read morewith a rather complicated request. I was greeted warmly as soon as I entered even though the staff was busy with other customers. They reassured me they would be with me soon. A young man named Tyris assisted me. Due to my particular situation, I needed to be at the store two different days. Tyris got everything taken care of for me in an efficient, kind, and positive way. His customer service was over the top! I also noticed that the whole place had an incredibly positive and energetic vibe. Even when they are busy, each customer is treated as if they are the most important person in the place. I get the impression that this kind of positive, above and beyond customer service is the norm here. Thank you Tyris and the Verizon location!

Absolutely horrible service…read more Two months ago, we switched over from T-Mobile to Verizon. Traded our phones in, signed a contract saying they were going to give us a Verizon card to pay off our T-Mobile phones. Two months later here we are still paying for two phone plans. Not a single person on this team can figure out why, which has led us to pay two phone bills for the past two months. The general manager, Nathan set up a meeting, he was not able to make it, he informed the other manager Delilah, and she did absolutely nothing to help the situation. After going into the store five times trying to get this resolved you think that she would put a little bit more effort into helping us resolve this situation. She sat in the back and didn't come out until the very end when we were told to leave due to bringing up the possibility of us talking to an attorney to get this resolved. We are left with zero resources, the only thing they did was give us a customer service phone number, after being on the phone with them for hours there is nothing they can do, we have to go in store... Extremely frustrating when the people in store do absolutely nothing to help the situation. So unless you're wanting to leave even more confused than when you walked in, I'd inform you to avoid this location at all cost.

Never in my entire life, have I ever paid a company to replace a bad SIM card on my phone. Being a…read morecustomer with Verizon for over 5 years with a small business company with 8 lines. What ashame I know it will not hurt a global business if they lose a A customer but I am definitely changing.

I had put off getting a new phone and updating my plan because ... well, it's just a dreaded task…read more But Diana at the Verizon retailer at Harry and Edgemoor was just as helpful and patient as she could be. She listened to my needs as a small business owner, she checked the latest deals, recommended a phone and a plan that will do so much more than the ones I had, and was friendly and sassy in all the best ways. The whole transaction took less time and money than I thought and I'm a happy customer. Thanks, Diana!

I had an issue with my account, and Matthew was extremely helpful. He took the time to listen,…read moreexplained everything clearly, and made sure the issue was resolved. Great customer service and highly recommend Matthew!

I received a 29,000.00 bill have spent 24hours over 4 weeks trying to get it taken care of pour…read moreservice

Take forever to help customers employees are super slow and don't seem to care about people's timeread more

From the owner: Wichita's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10…read morePro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Wichita connected with top technology and expert guidance. Visit us today at 4819 S Washington Ave for the newest smartphones, tablets, and accessories.

Do not go to this store! I ordered a device from Andover, which was accidentally sent to this…read morelocation. Colin was the worst representative I have seen in a long time. Not only did he yell at the customers in front of me, but he attempted to negotiate our transactions at the same time. I then proceeded to set up my own device while he finished up with them. At the end of the transaction, I was charged a $20 in store set-up fee for something I did myself!

It's unfortunate, because the employee we worked with to get our phones set up was very helpful,…read moreand polite..However, I cannot say the same about the manager. We purchased 4 tempered glass screen protectors for the family, for a whopping $60 a piece, and they ALL 4 broke within a week. None of us had dropped or damaged the phones in any way. They just started chipping around the corners after very little use. We came in to ask what the deal was, and the manager tried to blame it on us. "Well whatever happened to damage the tempered glass, would have happened to the phone screen". He continued to repeat this line about 3 or 4 times. I tried to tell him that "sir, we've had these for less than a week and they're all broke. just admit that you sold us a faulty screen protector and we'll pick up another one". But he wouldn't let it go, insisting that it must be our fault, and that we were the idiots. I hope this guy isn't there long, or we will absolutely find another store to do business with.

Mobile COMM is the best store I've ever worked with for repair, batteries, cases, all accessories…read moreand entertainment. All that you can think of. They always treat your phone as if it's their's. They work to give you the best deal that you can find in the city and they really do take care of their customers. Mobile COMM has been my one stop shop for over 5 years now. Even now that I live in New York City, I still make sure to come home and get my phone taken care of by them because I know that they have my back. Special thanks to all who work there, Daniel and Hamid!

These guys are the best! They saved me a lot of money by repairing my iPhone! They are courteous…read moreand professional and do not condescend to an older lady! They are fast and efficient! Twice they have saved my phone from the dust bin. My IT guy referred them to me and he was right!