Cox Communications in Wichita, KS, is to be avoided at all costs. Over the last twelve months, I…read morehave suffered through both weekly and daily, and now hourly to constant outages. I work from home and must have reliable internet. I'm looking for another option as fast as I can I've been with Cox for over thirty years. So I don't take leaving them lightly. But I also do not take the fact that they are no longer reliable and more expensive than their competition. They are also sneaky. They raise your rate without telling you, and they do this yearly. I confess they have not done this to me for two years this time. I used to have to call once a year to renegotiate my monthly rate. I have missed numerous Zoom meetings due to their outages. Over the last year, I have lost in the neighborhood of $1500 because of their constant and predictable outages. I'm writing this now on a text pad that does not require the Internet. I look at my television and see "Something went wrong." My Wi-Fi is working fine on my network, but I am not on the Internet. This has been going on for twelve hours that I'm aware of --- and that is just today. It was also every day this week and last week. I understand that all utilities have issues. But they are rare for all but Cox. With Cox, it is a way of life. And you will not be reimbursed for lost time or money. You will pay Cox even though you get nothing for your money. We now have Earthlink in Wichita and ATT. Those are fiber, which is a better offering. The bad part is that you must sign a 12-month contract. So you are stuck. That's what these companies like to do. They give you a low price for one or two years, and then when you are off contract, they raise your price. It is rather crooked. I'm assuming they are all like that, but I don't know for sure. I know Cox and Earthlink are. I've not talked with ATT yet. But friends in Wichita or the Wichita area, I warn you, don't use Cox Communications for the Internet. They are vultures who take your money and give you the most painful headache you've ever had. We now have options. And remember, you "can" get out of a contract. ATT will pay your current provider your cancellation fee and give you a free install. ATT and Earthlink are both rated higher in surveys and feedback than Cox, which is dead last.

horrible company. Everyone you speak to at Cox is from the Philippines, can't understand a thing…read more they know nothing. I'm looking really hard for a new service. Verizon is not in my area yet.

Just tonight, I was trying to look up the pixius phone #, when a chat agent (Joe) came on the…read morescreen. I stated my problem I was having with the Wi-Fi cutting in and out. He immediately looked into it and thought it was probably a worn out router and that he would mail a new one out. He also stated that if that didn't work, to call and they would schedule for a technician to come out. Joe was very helpful. I will change this to 5 stars, if the router comes in a timely manner. I would definitely recommend Pixius.

Have had the service for several years now. Didn't really need the speed or consistent access until…read morelately. They changed radios about two years ago to "improve service". It has been nothing but trouble. When it is up it may work great for a few minutes or a few hours and then will drop intermittently. Could be down for seconds or minutes or longer. They always have an excuse when you call support. They have tried them all now (probably have more). They have used that trees are blocking the signal. Our radio is mounted in a clear line of sight. Blamed interference from other signals. Blamed ice on the antenna. Will escalate to a higher level of support to be told nothing is wrong. their solutions is for us to buy into a new plan and contract for three years. New contract at the same poor service, what a deal! Looking forward to Velocity from Butler Electric. They can't be any worse and are cheaper.

for the past two years I have had service interruptions on both TV and internet never less than…read moretwice a day each. each for 1 to 2 hours. That plus price increases drove me to a new, fiber-optic provider at lower cost and greater reliability. If Cox is all you have, tighten your patience.

I switched internet service providers recently from ATT to Cox and it was a huge mistake. On the…read moreday of installation, I had to leave half way through to attend to my grandkids and when I got back he was gone and was told that the installation went smoothly. It wasn't until the next day that I noticed that my printer didn't work. Turns out is wasn't connected to the new Wifi but I had no idea how to do it, myself. I then decided to call Cox and maybe they could send out someone to fix it. Even was willing to pay for the service call, myself. Of course, I wasn't able to actually speak to a human. The closest I could get was a computer chat with some guy who insisted it wasn't their problem. He explained that as long as the internet was working, they were finished. "But my printer was working, too, when your guy arrived ...but not when he left!" I said, but he was unmoved. I'm going back to ATT.

They are the worst. If you call customer service about slow speeds, they try to convince you it's…read moreyour fault. Technical support is very amateurish. If they are going to provide a highly technical service, they should know something about the technology, but it does not appear that they do. Account service is equally unhelpful, and very hard to reach. If there were an alternative in rural Butler county, these folks would be out of business. Equally hard to understand is the fact that their user community is local, yet they provide very poor service to what are essentially their neighbors. A public utility should do better.

The Butler County Velocity Internet service provider does not understand their technology. When it…read moreworks, it is fine, and for the most part (but not always) delivers the bandwidth contracted for. However, if you have problems, and call their technical support, you will get a complete newcomer, who does not understand the technology they are providing. Worse yet, when I called recently to complain that I was only getting 80Mbps of the 100Mbps I contracted for, the tech rep said "Well, 80% is pretty good". If you have problems, and need tech support, you're in big trouble. I abandoned Pixius for this service, and so far it has been a disaster.

Tanner in the print shop is why I shop at the Office Depot on Dugan Rd in West Wichita. The entire…read moreteam at the print shop provide stellar service and pay attention to detail. Kudos guys, for your customer care! Speakeasy Wine & Spirits, LLC

This is more for Office depot in general, not necessarily this location. I wrote a review on Office…read moreDepot website, and they refused to publish it. My previous workplace bought me a desk and I loved it so much I purchased it for myself at my new workplace. Beware of Office Depot's furniture assembly service. I called to set up assembly service and was told someone would call me within 24-48 hours to set up a time. After two weeks, I never heard from someone. I called again, same thing. I called a third time. On the fourth call, it was admitted to me that while they claim to service the entire country they don't have an ample number of service assemblers in every state. I understand things are slower, also, during the pandemic, but I never received a call to get an update. I'm in Manhattan, Kansas, two hours from Kansas City and he told me the closest service technician was in Kansas City. He could not promise if someone could assemble my desk in 2 days or 2 months. The outgoing voice message as you wait on hold has a woman's voice that says Office Depot is "ready" to assemble your furniture. Don't believe it! So I hired a handy man. We spent four hours putting it together. It's not difficult, just very tedious. That's Ok, but when we reached the part of putting on the desktops, we discovered that several of the pre-drilled holes were off by as much as 1/2 to 1 inch. Some spots, where there should have been pre-drilled holes, did not have them for the pegs. I still love the desk, but exceptionally disappointed in Office Depot! I recommend the product, but not Office Depot. Go to Staples or other vendors for items that require assembly.