My frustration with this storage unit all began after my units roof caved in during the recent big…read morestorm. Needless to say my personal belongings were covered in mold when I was finally able to use the dumpster after a week of asking for another storage unit and that I had to wait because the dumpster was already full. This place took no responsibility for any part of the damage and Wayne was especially unhelpful and rude.

I rented a UHaul from Scottsdale Storage, July 21, 2016. I found Pamela extremely helpful and…read morefriendly. We wanted to start our move early in the morning and she was willing to meet us at 6 am. She was very nice and understanding! The UHaul worked great! I really appreciate when a business goes a bit over and above the usual...! After our move, she even checked the trash after I accidentally threw away a part of my daughter's carpet cleaner. Over and above --- THANKS PAM!

The moving process is not fun . I needed storage and spent an afternoon stopping at all local self…read morestorage places. The prices were all pretty close within a range. What sold me was Tia. She was knowledgeable about rates, professional and super nice. When I told her I needed to check other rates... she said no problem and left me all the info on handy little card and told me to call if I had any questions. I came back right before closing and she still took me in --no issues. Customer service seems to be a dying art but not here. They are lucky to have a knowledgeable, nice and professional person like Tia around. Thanks Tia for making moving easier!-- Lory and Maddie

I don't recommend renting from here! Rented a unit today and can't get in to it ! Gate code doesn't…read morework and no manager on site to help! Real inconvenience!

My husband & I needed a place to store our things after moving to Phoenix & are so grateful we…read morefound Guardian Storage! Denise runs the show there & she went above & beyond. (Another negative review stated that Charlene was terrible, but that person doesn't seem to work there anymore.) I never thought a storage place would stand out much to compel me to write a review, but this is no ordinary storage center! Things we love about Denise & Guardian Storage: - She was the most responsive of all of the storage places we called. She was the first one to call us back & maintained that quick level of responsiveness ever since. - Super warm & friendly. She made us feel so welcome & at home. - Very honest, upfront & fair with the prices. Every other storage place had shady and/or high pricing...and they would beat around the bush in telling us what that was. - The location is very secure. We felt very safe & at peace leaving our things there. - Denise has a very cute dog there too & if you're lucky, you may get to see her! Trust me, you will love it here!

Horrible experience dealing with this company. The person running the storage site (Charlene) is a…read moredimwit ditz. Not name calling just a perfect example of who this person is. She pulls the bait and switch routine shows me the spot for my RV. When I come to park my RV someone is in my spot. It's Sunday so office is close, so I call and leave a message. Monday rolls around no call back yet. Give them another call during business hours. No one picks up, I leave another message. Finally get a hold of her afternoon. She is completely oblivious to know who has parked there even thou she lives there has array of surveillance cameras at her office desk and supposedly has files on every vehicle parked there. She keeps telling me she will call me back but never does. After a week and no response I asked them to refund my money. Now waiting to see how long this will take.

Just rent one of the storage units here started last month, Steve the one and only employee here…read moreis super duper nice. Steve helped us and explained step by step how it works and so far works very well for us. We got at the 2 and floor and it's very easy to access. Loved that you can use the app to open the gate, so you can access anytime you want. The 2nd floor storage unit is easy to access as well, just go on the elevator boom, you are there. Thank you Steve for your service!

Staff is super friendly, but the constant rate increased makes it feel like a bait & switch with…read moretheir pricing. They also claim to have extended their access hours, but that isn't the case at all.

Easier to move out than we thought. The rental was easy to…read moreaccess . they have AC so the unit was always cooler than our garage in AZ. Would highly recommend. The manager Meredith was super helpful.

Meredith made the process very smooth and easy. She was professional, courteous and friendly. I…read morewould recommend anyone looking for storage to see Meredith. Thank you so much for a great experience.

I would not recommend this storage facility for valuable furniture, antiques, books, or belongings…read morethat would be difficult to replace. I stored a large amount of personal property here, including antique wood furniture, books, and other belongings. Before moving everything into the unit, I took photographs documenting that my property was dry and undamaged. After the property had been stored for an extended period, I discovered significant water damage and mold. Some of my furniture and other belongings were badly damaged, including items that were valuable and/or irreplaceable. What has been especially frustrating is dealing with the aftermath and trying to determine how the water entered the unit. I have spent a significant amount of time documenting the damage, communicating with the facility, and dealing with the separate SafeLease protection claim. I also strongly recommend NOT purchasing the SafeLease protection offered for your belongings without thoroughly reading the exclusions. I paid for this coverage specifically to protect my property, only to have my claim denied under the flood/surface water exclusion. SafeLease has not adequately explained to me what evidence established that an excluded cause was responsible for the damage or how other possible sources of water intrusion were ruled out. Based on my experience, the protection felt misleading and provided very little help when I actually needed it. I personally feel that paying for the SafeLease protection was a waste of money and would not purchase it again. I understand that unexpected damage can happen, but when you pay to store your belongings, you expect reasonable care in maintaining the facility and protecting customers' property. If you choose to store your belongings here, document absolutely everything before moving in. Take detailed photos of your belongings and the unit, keep all communications, and carefully read both the storage agreement and any separate protection plan. My experience has been extremely disappointing. I lost furniture, books, and personal belongings to water damage and mold, and have spent a considerable amount of time trying to determine what happened and recover my loss. I would not trust this facility with valuable or irreplaceable belongings again, and I would not purchase the SafeLease protection based on my experience.

I have been renting a storage unit from Key Storage for years (both locations) and I am so thankful…read morethat Cheryl and Dennis are now at the Scottsdale Key storage. Cheryl is very informative and kind, they keep nice units, always a clean and secure facility. It's a great feeling to know you are getting your money's worth especially in this poor economic time. My husband initially wanted to use a different company but these guys were so helpful, and the building was so clean we just had to use this company again. The managers here are so helpful and really easy going. She made me feel like I was the only person that mattered at that moment.. Great price and great folks to work with. Safe and clean. Thank you, Cheryl!

Close to old Town Scottsdale this storage solution is nice. Cool temps through out the…read moreestablishment with plenty of room for storage space. My storage space is safe in a controlled locked unit with cameras. Reception area run by friendly staff.

My 3 rd time using this storage place. John is great. Place is clean. I feel safe using this…read moreplace. My movers have been here twice. I'll be here a while this time. Jo Ann

HORRIBLE EXPERIENCE! NEVER EVER EVER RENT FROM HERE!! Rented a van for two hours to move a ping…read morepong table. A $40 rental turned into $1300 plus tax (for a total of $1534) after they charged me for a "cracked odometer." Absolute and complete LIE!! We all know that there is NO WAY we cracked an odometer. They are SCAMMERS AND LIARS. Fortunately we used our American Express to pay the bill. They can expect a fight to the end. They will NEVER see the money and will never get our business again. We have used multiple other UHaul locations over the years, and never had an issue until we used this location due to it's proximity to the ping pong table. What a terrible excuse for a business. They don't deserve to carry the UHaul name. This is 100% FRAUD.

The mover were very fast. Came in time. Heartworkers. I…read morerecommend them 100%. very respectful young men.