I had a water leak that required asbestos abatement after the floor removal and mold remediation…read morefor the walls. JNR came over and gave me a good price. But I had to go with the restoration company I had already signed a contract with because they had already performed some services for me. If had had to pay them off it would have cost a lot of money. So it was cheaper have them finish the job for a package price. JRN was professional, and offered good advice on how to reduce repair costs. They are certified for asbestos and mold remediation. The lesson I learned is always find out the cost of a service before it's performed, even if you think insurance will pay for everything. In my case I did not have enough insurance coverage.

I called JNR because of mold concerns in my apt. My initial phone contact with the company was…read morewith Jennifer Ramirez, Off. Mngr. She's welcoming, professional & very knowledgeable. I uploaded photos of the suspected mold areas to Jennifer. She confirmed receipt immediately & scheuled a next day inspection with Jose Ramirez, General Mngr. He did the inspection today, right on time. He explained what he detected & how to remedy the problems. He too is professional, knowleldgeable & very sweet & polite. I'm very impressed by these people. It's so refreshing to do business with people who conduct themselves like professionials. I would definitely trust them to be reliable & do the repair job to my satisfaction.

5 Stars - Exceptional Service from Start to Finish!…read more Dry Master Restoration Company exceeded all expectations with their prompt response, outstanding professionalism, and top-tier quality of work. From the moment I called, their team was on-site quickly, assessed the situation thoroughly, and took immediate action to prevent further damage. Their technicians were not only knowledgeable but also respectful, courteous, and clearly committed to doing the job right the first time. One of the things that really stood out to me was how reasonable and transparent their pricing was. In a stressful situation, it was a huge relief to work with a company that was fair and honest about costs--no surprises, just solid value for exceptional work. The entire process--from cleanup to restoration--was handled with precision and care. They kept me informed every step of the way and ensured everything was completed to the highest standard. It's rare to find a company that combines speed, skill, integrity, and genuine customer care so seamlessly. If you're dealing with a restoration emergency and want peace of mind knowing you're in good hands, look no further than Dry Master Restoration. They're simply the best.

We had what appeared to be a small leak, but we were concerned that it might have been going on for…read morea long time, maybe causing hidden damage. Small project, but Drymaster was very responsive and did a great job.

Better Late Than Never...I'll start by saying that in the history of positive reviews being long…read moreoverdue, this one should take the cake. Once upon a time (some 5 years ago) in the attic of a house in Southern California, asbestos contamination reared its ugly head - thus beginning our abatement saga. It all began one day with an innocuous visit from an AC company. The service person went into the attic for a routine inspection of the unit, and came down with the surprising announcement of having found a crushed air duct. This report was concerning since the old ducts were in some measure, comprised of asbestos material. Apparently, a worker in the past must have stepped on the duct and decided not to report the damage to us. Consequently, there's no telling how long potentially contaminated air was being blown through a compromised duct, exposing us to asbestos fibers. We were advised to not use the unit, and immediately contact an asbestos abatement company to remove the crushed duct. I'd seen and heard reports of people dealing with the nightmare of asbestos contamination, but now it was our turn. So what to do, where to start? The AC rep suggested a friend of his who ran an abatement company (which shall remain nameless), so I gave them a call, and spoke at length with a high-ranking person at the company, who assured me his team would do a professional and careful job of removing the damaged duct, along with replacing the other old ducts as well. Being wary of the risk of things going wrong, I hired a plumber I trusted (who'd previously re-piped the house) to be in the attic and videotape the abatement procedure. About a half an hour in, the plumber came down with an alarming report that the workers were failing to thoroughly wet down the ducts before crushing them and were recklessly stuffing them into plastic bags - causing plumes of dust and fibers to fill the attic space. He advised me to immediately cancel the "abatement" and hire an independent asbestos inspector to determine the extent of widespread contamination of not only the attic, but the master bedroom below - in which the "clean room" was set up. As we reviewed the video tape together, it was obvious the whole procedure was being improperly run. Where there should've been at least two clean room chambers, there was only one. Also, it was a windy day, and the crew had left the front door open, along with a window in the master bedroom, in which the clean room was set up - thereby allowing uncontrolled currents of air into the house during the abatement procedure. I called the company owner and told him my concerns about how the operation was being run, and that I wanted the procedure to stop immediately. The next week, I hired an independent company to take test samples in the attic and master bedroom - and the results were concerning. Not only did the inspector find asbestos fibers in the dust that now coated all the attic beams, he actually found a coal-sized chunk or two of asbestos on top of the furnace cabinet grate. After I provided the positive test results to the negligent abatement company, they refused to accept liability - even though I had irrefutable proof of their negligence on video tape. Had I wanted to take them to court, it would likely have been an open and shut case, since not only did I have an eyewitness with the plumber in the attic, but more importantly, a "see it with your own eyes" witness in the video he shot. But since I was dealing with an aging parent on hospice care, my main objective was just to make the house safe again as soon as possible, and avoid simultaneously dealing with the double-nightmare of litigation. Enter Fresh Air to the rescue! My first contact with the company was Erin McConnell. She listened patiently and responded with empathy, as I gave her the details of the nasty situation we were dealing with. I mentioned to her of having earlier contacted an independent remediation specialist, named Frank (whom Erin had worked with before), and she assured me of his professionalism in overseeing a Procedure Five abatement operation. Frank took samples in the attic and elsewhere in the house, to determine the degree of contamination. He said we'd need to evacuate the premises for two weeks while the abatement was taking place. He took air and surface samples to monitor progress of the abatement and reported the results to me each day. Though there were some setbacks, I credit Erin - with her pleasant and assuring demeanor, for keeping things on track and for mediating to completion, a successful abatement procedure - they just don't come any nicer than Erin McConnell - or companies more professional, than Fresh Air. So if you find yourself dealing with your own personal nightmare involving some nefarious form of contamination - be it asbestos, mold or whatever - then I highly recommend reaching out to the good folks at Fresh Air to help make your living space safe again.

I really hate leaving a negative follow-up review, mainly because Fresh Air did my original…read moreasbestos duct removal about 9 years ago, and they did fantastic work. I always said I'd bring them back for the next phase of the project--life just moved slowly, and here we are almost a decade later. I reached out again recently, and unfortunately, the experience wasn't the same. It took about three days to get a call back, which I didn't mind because of the excellent service I'd had in the past. The rep came out, I showed him the areas I needed removed, and we had a good conversation. He gave solid advice and said he'd send over a quote. Three days later, I texted to follow up--to check whether the quote had been sent or had gone to the wrong email. I never received a response. It's now been 3-4 months without any communication. Honestly, he could have reached back out to me and told me the job was too small, or that they weren't willing to take it on. Any form of return communication is always better than no communication. At this point, I'll have to take my (admittedly small) job elsewhere. I'm genuinely disappointed because I was looking forward to working with them again, but the lack of follow-up left me stuck. I wish my experience this time matched the first one, but I wanted to share an honest update for anyone considering long-term work or multiple phases.

I had a great experience working with Cari and her team for asbestos testing and air clearance…read moreservices. She came out to my property on multiple occasions and was consistently professional, thorough, and responsive. Cari was always available to answer my questions, explain the process, and help me feel confident that everything was being handled properly. What really stood out to me was how easy Cari was to communicate with and how accommodating she was throughout the entire process. She took the time to inspect my property and identify other areas that might require testing, which I truly appreciated. She was also flexible and helpful in many different ways, making what could is a stressful process much easier to navigate. I genuinely trust Cari and her team, and I would not hesitate to use their services again. Her pricing is more than fair and her service is superb. If you're looking for an asbestos testing company that is knowledgeable, thorough, responsive, and genuinely cares about helping their clients, I highly recommend calling Sensitive Environmental!

We had a small but important job that we need to be done right. We entrusted it to Cari and her…read moreteam, and we were glad we did. Her team removed some efflorescence from a basement storage room. The job was done professionally, on time, and for a reasonable price. I recommend them highly.

Good company that helps especially with hazmat issues. Winston was an excellent mold inspector, he…read moredoes mold clearance testing. He was cost effective, punctual, and always acted in my best interest.

Great company for water loss. What a relief to have someone professional clean up the mess of a…read moreflooded kitchen after a pipe burst! I'd definitely recommend them and would use them again, it's worth it

This is a review that I was looking forward to writing. I would like to give a big thanks to Ivonne…read moreand the team at Air-tech Environmental Inc. For helping me take all my issues involving an unplanned busted pipe. It's a lot better to handle business when dealing with such great customer service. Thank you guys I will be recommending you to everyone!

DO NOT USE this company! They will saddle you with a $300 cancellation fee even if you cancel on…read moretime! Leaving a voicemail or text message will be ignored. They are extremely untrustworthy. Don't do it!

Gus and his team were outstanding to work with from start to finish. I had water damage in an…read moreupstairs bathroom that also affected the ceiling of a downstairs closet, and Gus made the entire repair process easy and straightforward. He took the time to clearly explain the different options, answered my questions, and provided a timely and very fair quote. Once we decided how to move forward, he was able to get the work scheduled quickly, and his team did an excellent job completing the repairs. I really appreciated Gus's communication, professionalism, and reliability throughout the entire process. It's not always easy finding someone you can trust when dealing with unexpected home repairs, and I had a great experience working with him and his team. I would highly recommend them and wouldn't hesitate to use them again.

I would avoid this company at all cost. We had a horrible experience with them and will never…read moreconsider reaching out in the future. Our experience started with calling their office numerous times and not being able to get through to the correct person to speak with. Communication between Jarrett and his team including the service tech and secretary was so sporadic. They started by looking at our home for possible mold remediation issues and the tech who came to our home said we could do it ourselves but told us he had to call his boss Jarrett and he shared a lot of things we did not need done. Unfortunately the two other companies we reached out to for mold remediation were not helpful so we moved forward with Protech but once our insurance was involved everything changed. The price changed and the communication was horrible. Jarrett even emailed the claims adjuster saying that "I was calm now" because he spoke with me when really the insurance could barely get a hold of him or his company to get information either. He was so unprofessional. His secretary was very kind and when I refused to speak with Jarrett over the phone she did not push me almost like she understood and this wasn't the first time that had happened. The work they finally did took forever and they left the large fans in our home for almost a week instead of overnight then charged us extra for it. The piece was so inflated and the work was bare minimum. We even decided to have a different construction company finish the job and close the holes Protech made to remediate the mold. I know it is hard to find a good company to trust for help with mold but this definitely isn't the one.

We're incredibly grateful to PuroClean for their outstanding work in remediating the smoke damage…read morein our home following the Eaton fires. We interviewed four different companies before starting our remediation. When I had our first phone call with the owner, Ara, demonstrated professionalism, integrity, and genuine care for our situation. What Ara recommended to our home reasonable, made sense and something we could easily get on board with. He is reliable, trustworthy, and a great communicator--keeping us informed at every step and always making sure our concerns were addressed. I've heard horror stories from my neighbors about remediation- cutting corners, charging way too much. Thanks to the Puro clean team, we came back to our house cleaner than it's ever been. What really stood out was Ara's focus on our goals. It never felt like we were just another job--he took the time to really listen and understand what mattered most to us and made sure the restoration was handled with those priorities in mind. For example- I had my kids' rocking chair that I really wanted to keep, and Ara came back- no questions asked- to clean it the best they could, another two times. Thanks to PuroClean, our home feels like home again, and we feel safe in it. We highly recommend them to anyone needing restoration services.

Our home needed remediation following extensive smoke and wind damages from the Eaton fires. We…read morewere recommended Puro Clean, specifically Ara, from a couple friends and we are grateful that we decided to go with him. Ara made the whole process a breeze while dealing with our insurance. He frequently followed up and made sure we get coverage for everything that was needed to clean/sanitize and replace items to make our home how it was before the fires. His crew did an amazing job; our place felt new again. Their work gave us the confidence to move back to a clean and safe home. Thank you Puro Clean and Ara for all that you did for us!