DO NOT BUY! CHEATERS AND LIARS. RUN AWAY!!
Worst experience of my life and I'm 67. I'd rather go through childbirth than deal with All Star Honda. NEVER will I buy from them and I've owned 4 Hondas in my lifetime. Looking for a reliable car $8k or less for my daughter & Ex is paying 1/2. Spent 4 days looking online as far as Dallas waiting on a lot of no answers or getting "$2k down" when I asked for the full price of the car! Stopped by All Star told them I'm looking around $8k. Told me they just got a Civic in, not in the system but let's go see it & I reminded them of my budget. Car was disgusting with stained seats, reeked of wet smelly dog & enough hair I could comb it but they told me it would be detailed. Drove to my husband, he drove it. Back to dealership, they come back with a price over $11k. I stand up & remind them $8k is my budget. They asked what's my max & I said no way could I go over $10k & would need to get Ex to agree to it. They go back & forth with manager, finally agree to $10k. By this time it's after 4pm & I'm waiting for approval from Ex. Go back on Monday A.M. & said if they replace the hubcaps they have a deal. They talk to manager, come back and say OK. Leave again, come back with a BS story that someone is there that wants to buy it & can I pay $200 more. I stand up & reminded them $10k is more than I wanted to pay but I agreed to it & asked them if they don't stand by their verbal agreements? Back to manager, & they finally agreed. Will detail & get hubcaps. I return hours later & most of the hair is gone but looks like they took a wet rag & lightly wiped it down. I said that's not a detail & have it redone. Came back again hours later, looks a little better but no hubcaps & I'm tired. Meet with accounting to sign paperwork, he mentions IKON. I asked what it is (GPS system) & is it included & he said yes. I sign the paperwork, get home & there's the charge. I go back, tell them I was told it was included, I don't want it & remove it. Manager says I should have been told about it but who cares, I wasn't. He refuses to refund. Heated discussion & finally manager's manager comes in & says just cancel the sale. It's closing time, I say fine & leave. In the meantime, my daughter sees the photos & is SO excited to get this car plus I'm back to starting a search all over again. I keep the car but I'm out an extra $600. They win. They knew all along that I couldn't pay over $10k knowing full well it was going to cost $600 over my budget & that's before TT&L. Horrible slimy managers taking advantage of the customer. BEWARE, they will try the same slimy crap on you. P.S. The next day, seats are now dry & stains are all there again. Looks like crap. read more