Cancel

    Open app

    Search

    Travis Auto Group

    4.5 (4 reviews)
    Closed Closed

    Services - Travis Auto Group

    Auto loan

    Travis Auto Group Photos

    You might also consider

    Recommended Reviews - Travis Auto Group

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    6 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Travis Auto Group

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Volkswagen of Abilene

    Volkswagen of Abilene

    2.6
    (13 reviews)

    James Cantrell our salesman, Brandon Bonds their finance manager and Dan the sales manager were all…read moreawesome to us when we traded in our gorgeous Corvette for their beautiful Camaro!! Their sales professionalism, attention to detail and hometown courtesy made us feel so welcome. Lawrence Hall your Volkswagen of Abilene sales team knocked it out of the park!!

    I have owned my 2022 Volkswagen Jetta since new and have had virtually every service performed at…read morethis dealership. Unfortunately, my experience with the service department has completely destroyed my confidence in both this dealership and the Volkswagen brand. For nearly three years, I have dealt with an ongoing Travel Assist safety issue. While driving at highway speeds, the vehicle repeatedly displays a warning telling me to "Take Control of the Vehicle" even though my hands are already on the steering wheel. If I don't immediately grip the wheel even harder, the vehicle unexpectedly applies the brakes on its own at highway speeds. This has happened numerous times and has made me lose confidence in driving the vehicle. Over the years, this dealership attempted to repair the issue by replacing the steering wheel multiple times. Despite those repairs, the problem continued. Before this most recent visit, my vehicle had already spent approximately 62 days out of service. It then remained at the dealership from June 26 through July 29, 2026, another 33 days, bringing the cumulative total to approximately 95 days out of service for the same ongoing safety concern, with no offer of a loaner vehicle. Communication throughout this visit was unacceptable. For weeks, I received virtually no meaningful updates. I was never called to discuss the diagnosis or status of my vehicle. Maintenance recommendations were simply uploaded to the customer portal without explanation. When I sent written questions, it often took days or even a week to receive incomplete responses, and several questions had to be asked multiple times before they were answered. In March of this year, the dealership replaced a leaking camshaft seal after it contaminated the serpentine belt. During this visit, I was initially told the new leak "may be related to something we did." Weeks later, I was informed the camshaft seal had failed again under warranty and was being repaired a second time. What concerns me most is how the diagnosis of the original Travel Assist issue has changed. For years, the dealership's own multi-point inspections consistently marked my tires and brakes as passing while repeatedly replacing steering wheels to address the problem. Now, after years of unsuccessful repairs, I have been told they will perform no further diagnosis until both the tires and brakes are replaced. The issue existed when those components were nearly new, making this sudden change in diagnosis difficult to understand. The final straw came after I picked up the vehicle. Once I got home, I discovered the vehicle's underbody splash shield had been left sitting in the back seat instead of being reinstalled or even mentioned to me. In addition, the burning smell from the leaking oil is still present after driving the car home from the dealership. After nearly three years of recurring safety concerns, multiple steering wheel replacements, repeated warranty repairs, approximately 95 days out of service, poor communication, changing explanations for the same issue, and receiving my vehicle back with an underbody component left inside the car, I have completely lost confidence in this service department. I cannot recommend this dealership's service department or Volkswagen vehicles based on my experience.

    Travis Auto Group - autoloanproviders - Updated August 2026

    Loading...
    Loading...
    Loading...