If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

We were in the middle of a twelve hour roadtrip when our check engine light came on, then began…read moreflashing. AutoZone could not find any specific issue, but recommended we see a mechanic. Every other place we called was unable to see us today. Gary's Automotive discovered we were basically out of oil (Jiffy Lube did not recommend an oil change for another 2k miles). They topped us off and sent us off with well wishes. Fast, friendly service! They were lifesavers! Thank you!

Well, I needed my sister-in-Laws car repaired. It wouldn't start, jump or new battery would not…read morefix it. Towed it to them, one day later, new parts and it was running! It was a bad fuse board. But would diagnose with plug in sensor. These folks know autos!! And, more importantly, they fix them, right for a very reasonable price. Can recommend them highly en. Call Mike, he will get you going again.

First off would like to say the customer service is amazing. While i was stationed at Dyess for 3…read moreyears i used this shop and they were able to help me quickly with anything I needed. Very military friendly and great people to talk to. Recently there was a recall on my car's A/C (an issue that I was having quite a bit). I was a little worried because I am now stationed halfway across the country and was not sure how to get receipts from years ago. I called the phone number and Mike was able to provided receipts so that I could get reimbursed for the work on my car from years ago.

To our Toyota 4Runner for rear brakes and they could not not repair them correctly. Had to take it…read moreagain as the brakes kept squeaking. Then changed me to replace rotors and still they are still squeaking as before the repairs. New pads and rotors and still squeaking. I will not recommend this place.

The only shop I'll take my vehicles to! Great work! Detailed and attentive. Great crew that puts…read moreout quality work day in and day out!

I took my truck in because it was leaking oil. They let the truck sit all day and overnight before…read morelooking at it just to look at it with a flashlight and say it was going to be $1,475.00 for a 2-3 hour job. I took my truck down the street to Jim Clarks auto repair and saved over $1,100.00 for the same repair plus had some preventative maintenance done during the same visit.

UPDATE... Had another component failure in the…read moretransmission. The sprag failed with only 5 days left on the warranty. I contacted them and was able to get the car to them before my time expired. They covered the needed repairs under warranty without any problems. Since that time I have had ZERO problems and continue to enjoy driving my car. It is so refreshing to see people stand behind their work for a change. Their service and professionalism is why I will always be a life long customer.

Great place. Trustworthy mechanic shop. Would recommend for sure went to get brakes changed.read more

The guys who work here are very nice, easy to talk to, and seem to be honest mechanics…read more They do state inspections. They do very strict inspections and they are on point when it comes to every little state requirement. They won't send you out the door with an unsafe vehicle. If your vehicle isn't up to the exact standard for state vehicle inspection, they will not let you go unsafe. They will be sure to tell you exactly what is wrong with your vehicle, no matter how minor the detail, and tell you where to go to have it corrected. So, they are nice guys. Very honest and friendly, and helpful yes. And, most importantly, they will not pass your vehicle if it is unsafe.

They were a bit off for the amount of time it took for repair but am completely satisfied. They…read morecharged me thousands less for a delete kit in my 5.3 than competitors. It's been almost six months since repair and my truck is still happy as well as me.

Have been using Max's auto for many many years on several of my own vehicles and several of my kids…read moreand parents vehicles. He is always very good at picking the problem quickly. The repairs are all guaranteed and he backs that up. Everything from small repairs to large one's. So busy shows his dedication to excellence. Vehicles are flaky and many people do not understand that fact. This is one shop to use for sure you can trust completely to get the job done right. 6 stars if i could.

Excellent, professional, affordable service! My alternator went out and I coasted into their…read moreparking lot. An older, single, lady with no knowledge of cars!!! Charles was a life saver and had me back on the road in a very timely manner! The Muffler Shop is certainly my new "go to" place for auto repairs! What a blessing for me to have found this auto repair business!! Terry A

Charles always provides quick quality work at a fair price, I've had two Camaros and three trucks…read moreworked on over the years and he has always had me in and out in a timely manner. The lady at the desk is always very friendly and makes it that much more of a welcoming environment.

I've purchased a few vehicles in the past 3 years from Danny Barefield in Sales. He's probably the…read morenicest guy there. I always go to him anytime I want to trade my vehicle in. I also go to Jacob for service. He always gets me in on his schedule and gets service in my truck in on or before time.

Disreputable!!! Trick you into a $999 charge for tinting…read moreonly 2 (driver, passenger) windows. I made them take the charge off. You cannot get a Toyota with the options you want, although options are added at port of entry, for basic model Toyotas manufactured in Canada (Rav4). They try to trick you into repair warranty, unlimited oil change and tire wheel warranty. I will NEVER go to Lithia Toyota to buy a vehicle again.