Scheduled car to be repaired on a date over three months out to coincide with absence and was told…read morethat it would easily be repaired that week we were scheduled. We dropped off the car and came back to pick it up the next week only to find out that it had not been touched and we were never notified. Granted these were not big repairs. These were small repairs and could've been done and completed quickly, but the biggest disappointment is that all the planning had been done and assurances were given, but they did not keep their word.

I am fortunate to have one of my vehicles repaired at this body shop oo…read moreTreadway. The owners are Christian and my car looks impecable. Does being a Christian make a difference.? I would say so. Yes.! Tony is the owner on site and he has been my go to person throughout my experience with this orthepedic nightmare. He responses have always been encouraging and I will keep praying for you. I always leave feeling like I have gotten part of me back. He was conservative in estimating the body work and still gave me a break on other install parts. He is always willing to listen and his body shop staff focuses on their skill set in repairing a car to gem quaility . I have a 2002 f150 Harley and a 2008 Charger that I will take to Tony. He is another Dr. Joseph Crumblis . I review everything I have done in Abilene since moving here from Dallas. My experience with Abilene business owners has always been great.

Polina Bradham was excellent in providing me with quotes and estimated parts delivery. She called…read moreme when the parts arrived, and we scheduled an appointment. When I arrived, she had all the paperwork printed and ready--and provided me with an area to do conference calls while I waited. Great customer service. Highly recommend. Thank you, CC, for having good leadership and quality employees

I had the best experience at the Abilene location today. I drove through yellow road stripe paint…read more(no cones or signs, BOO) and the bottom half of my car looked like an 80s splatter paint project. My husband called Caliber and spoke to Tyler. He said to come ASAP and I went right then. They were able to get the paint off of my car and you can't even tell it was there! What a win! Their lobby was spotless and they had coffee, water, and popcorn for waiting customers. The lady who answers the phone and greets people was courteous and friendly to everyone she spoke to-whether it was in person or on the phone. I am so grateful to Tyler and the technician who scrubbed my car. I hope I don't need a collision center again soon, but if I do I know FOR SURE where I'll be going! Thanks again to everyone who helped me today in Abilene!

Very happy that I took my car to Big Country. Amazing job, great experience. Thanks for the work…read moreyou did on my car.

I'm really impressed with these guys! I had an issue with the window on my drivers side and was…read moretold by a different repair service that it would take at least a week to fix and over $800 for parts and labor. Big Country Collision was very patient with me and took the time to help me understand what exactly was going on with my window and was able to get the parts I needed and have it repaired by the time I got off work the day I brought it in! They also found the best deal for parts so I wouldn't have to spend a fortune. I was able to get my window fixed for less than a 1/4 of what the other repair service was going to charge me. I'm incredibly grateful for them and being willing to help me out, even for something very simple. I will definitely come see them first if I ever need to come back for something.!

At first I thought maybe it was me. After reading through the reviews I realized customer service…read moreis terrible to everyone coming there. Penny should not be in the public. There is no reason to be so rude and condescending to folks. Wouldn't recommend as management is well aware and keeps her dealing with customers. Do better state farm!

The only good that came of this experience with Gerber is the manager willing to make it right when…read more"make it right" shouldn't have to take place. I waited a whole year to have my car repaired and after wanting to take it elsewhere I gave them the opportunity. Yet I regret it. My car was returned dirty and hood rattles as well as pin holes from where it was painted. Lack of attention to detail and supervision is great here. It's not their car so it's ok right. Never again

Very capable & professional operation! The Blascyk team:…read more did a top-notch job - and promptly treated us fairly and honestly gets our very highest recommendation!! We'll use this shop from now on! Thanks, Ronnie & crew! Chris Abilene

Well more things are breaking on the car.. Wouldn't…read morerecommend this to my worst enemy.

AMAZING!!! James did such a great job on removing the dent from my Honda! I wish I would've taken a…read morebefore picture because the work he did was absolutely phenomenal! Quick and easy process and such a pleasurable experience! I would definitely recommend getting your dent Repair through Abilene PDR!!

5 STARS all the way! 100% honest, 100% customer service, and has my business from now on. If you…read morehave a dent, call PDR!