Complete incompetence. Set an appointment a month out for a windshield replacement. On the day…read morescheduled during the appointment time they cancelled. They rescheduled. On the second date, technician called in the a.m. confirming arrival late afternoon. Late afternoon arrives and tech calls to cancel. Safelite owes me for 8 hours of wasted time at $40/hour. Incompetence is the hallmark of this experience highlighted with zero customer service resulting in no repair and a huge waste time. Abilene Safelite apologizes time and again on multiple reviews like this as if it's a popularity contest. Instead of playing games they need to get it right and run a service business. Look elsewhere! Drive to El Paso of you have to for service.

Home appointment missed, we were home, my wife was up i was sleeping because i work nights…read more Technician says he knocked but the three dogs in the house disagree. They go nuts if they hear a knock or doorbell on tv, when a real one happens it's mayhem. Apparently they had the wrong phone number, however they had the correct email, which i was checking often since getting up at ten am. Did not receive an email until 115 pm. Called to reschedule and was informed that the debit/ credit system is down and they will require cash or check. Its 2021 guys get paypal already nobody carries cash or checks. Service was not preformed, called my insurance cancelled the open appointment and will go with a local business.

They were quick and efficient but that's about it. There were two guys, one knocked at my front…read moredoor while the other guy took it upon himself to open my back gate to my porch, when I saw him I had to yell through the door to go back outside the gate so I can put my dogs in the backyard away from them because they are protective. The fact that he opened the gate really rubbed me wrong, especially considering the fact that another guy was at my front door and I was already on my way to open it for him. And to top it all off, I was home alone with my kids. They were rude and made it a little uncomfortable.

Binwangers Glass Co. I Know you all are wanting to hear how my window turned out!!…read more In a earlier blog I let you know that someone had smashed my passenger driver side window. Now nothing was taken, so that's a good thing. I chose to replace my windshield that had several cracks in it, YEAH REALLY EMBERICING to take on a showing of a house.... So it had to be replaced at some point. Well the set back was less than $300 for both windows looks amazing and I'm completely happy with the work and the price. With that said I don't want to go to Binwangers Glass Co. again. STOP SMASHING MY FREAKING WINDOWS!!!

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!

They did a fantastic job on my pick up when I had a little fender bender. They were very prompt…read more Got it in there and got it out. I was very happy with this company. I would recommend them to all of my friends.

This was once Gibbs Collision. Such great service, fair rates, wonderful communication and a family…read morefeel. Highly recommend. Today I had a front bumper overhaul and the undercover shields replaced. And a wash to boot!

If you want a owner who is patient and humble this is the place to go. Despite difficult encounters…read morethis owner has proven to maintain humility and patience stands by his word, who even goes above and beyond to make a simple phone call to say thank you. On behalf of my family, once again we apologize.

Whatever you do, DO NOT take your car to Torres Auto Glass at 3349 S. 1st in Abilene Tx!!!!! They…read morewill scam you!!! The owner told me there will be a "$50 diagnostics fee" that he said isn't really a fee and that the $50 will go towards whatever repair they do but they just call it that so you don't take it anywhere else to have it fixed after they diagnose it. They called and said they couldn't fix my vehicle and that I needed to take it to a "professional mechanic" to have it fixed. When I asked him to replace the seal at the bottom of my windshield he told me he wasn't going to because it wasn't the reason for the leak even though I requested for it to be changed due to it being almost completely deteriorated. This is the "owner" ERNEST TORRES who is telling me he won't replace it and said I still need to pay them $50 when I pick up my vehicle all so they could collect $50 for pouring water on my windshield. He Refused to do a service that I requested for that $50 to go towards. He was rude, talked over me and told me to take him to court before he hung up on me. VERY UNPROFESSIONAL!!!

Has some difficulty with communication between insurance company, D&D, and us, but once that was…read moreresolved, the rest was good.

I would not recommend this place. The lady Kathy was so nice when I first called and asked if they…read morecould look at my car because it was acting funny after a collision I told her dont worry about the scratches I needed to make sure my car was not totaled. Long story short they painted my car after I asked them not to I did not sign any work orders or paperwork this is fraud. When I told Kathy that she kept hanging up on me saying I owed them. No I dont I didnt want my car painted. Im working on getting this taken care this is sad because Kathy is a old woman and is fibbing ,be a leader and a teacher as an elder suppose to! God dont like ugly and this company is very ugly. I pray god have mercy on this place you messed with a child of God and he do not play games! D&D Collison has caused me to stumble and lose that car and transportation but God will handle it.

Excellent experience that far exceeded any hopes or expectations. I'll be honest, when my car got…read morehit, I wasn't expecting it to ever really look the same. However, any repairs are completely invisible to me and I'm thrilled! They were so easy to work with, kept in touch as repairs went along, and were spot on with the estimated length of repairs. Excellent customer service, wonderful people. I honestly can't recommend them highly enough. If you're needing a car repair this is THE one to choose. They even worked with insurance and car rental so it was a seamless, easy experience.

Great service! Our Escalade had some front end damage from a shopping lot incident & that gets…read morepricey fast. They were highly recommended from all of our church friends. We got an estimate quickly & they were able to fix the damage in 5 days. It looks brand new again! Perfect paint matching. Highly recommend them.