Coleman Allied has made numerous mistakes with my wife and my cross-country move. Avoid.
They delivered 'most' of our stuff Dec 6. While setting up our primary bed, we identified that at least the pump and several parts of the frame were missing along with a dresser. After failing to find the items in the shuttle truck, the driver said he would check his main truck over the weekend and deliver before he left town.
That Sunday, he messaged that he found the items (4 large boxes + dresser, but that he was on the way to Virginia and would try to return before Christmas with our stuff. I followed up with our moving coordinator, who said she was looking into getting us our stuff.
A week later and still no update, I follow up to learn that:
1) Our driver is now leaving Georgia on the way to Colorado.
2) After Colorado he is going to his family for Christmas through New Years
3) There is no established plan to deliver our stuff
I spent the better part of the day navigating the complicated web that is Coleman Van Lines and Allied International.
Brittany Roussell, our moving coordinator was little help. She hadn't escalated the situation on her end after a week and refused to answer my phone calls. After escalating to their general support, I was finally put in touch with Mary Danet who connected me with William Law from the customer service team for their corporate division.
I asked William to have their team FedEx these things to us. After following up, he said they are unable to because they are not able to accept the liability for shipping the items.
William did offer $600 "goodwill" payment to us to offset key items that are missing. But there are several thousand $$ in missing value, which feels like an excuse to continue to delay and deny an acceptable option to get our stuff in a reasonable time.
They have no clear plan to do right by us, and I'm now having to go through the headache of spending my time escalating things, when they could have and should have simply done the right thing. read more