Sam and Dastan hit it out of the park! We had already moved the majority of our 2BR/2BA, but needed…read morehelp finishing up before the end of the month and we're running close to the wire (the 29th!). I was sure that it would take longer than the 3 hour minimum, but Sam and Dastan were miraculously able to wrap up the job in 3 hours on the dot. They were up front and transparent about any extra charges (we were charged $150 for the 32 steps up to our flat). And these guys worked HARD with hardly any downtime or breaks. I was floored. You may be able to find a lower hourly rate with other moving companies in the city but I was beyond pleased with their hard work and was happy to pay the rate with how quickly they got the job done. Nothing was broken, including my vintage floor lamp that I was worried about. I would highly recommend this company, they aren't kidding calling themselves the G.O.A.T.

I would give them -3 if I could. The move was a disaster!…read more The plan was to start moving between 9-10 am. I understand the truck broke down, but at some point it should have been considered renting a truck. The crew was 7.5 hours late. They did not even mention the fact upon arrival. The truck they brought already had some furniture in it among other things. The crew was in a hurry except when they decided it was time to chat with each other. They did not treat my things with care (as advertised), they just tossed things around. They took things apart without making sure all the pieces were together. I am still missing some shelves they took out of furniture. Some things were broken. They used tape on painted wooden furniture which took off the paint or left a sticky mess behind. When I gave instructions as to what needed to be taken I repeated myself constantly. They did not seem to understand most of what I stated clearly. They did not communicate with me about most things they were doing, they just did whatever they saw fit. They left a huge mess and a 10' truck load of furniture that I had to pay for to move the next day. Thankfully my handyman helped us move what was left behind. Upon arriving at the new location they were in a hurry to get done. I asked that the furniture be placed in the proper room. That seemed to me an impossible feat. More than 3 times I asked them to move a large cabinet to the spare bedroom. There is no way that I could move it later on my own. Again, they did not communicate well. If I was not in the room they would just put things anywhere. When the truck was empty of my things the one who seemed to be in charge came for payment. They did not arrive until approximately 7:15 pm and finished about 11:15pm. He stated that it took 5 hours. I did not think about it at the time. I was stressed out by the chaos. But is seems to me did not work out that way in math class. I payed over $900 for my life and possessions to become a huge confusing mess. I discovered after they left that the furniture that had come with the truck was left outside the dumpster at the new location. Really unprofessional all around. The youngest one seemed to be the nicest and he did try to understand what I wanted. Too bad they didn't all try.  Overall, I do not think that I got what I paid for. I would like to see some of my money reimbursed. There should be some compensation for the 7.5 hour delay on a moving day that everything was timed around, (cleaning, carpets, etc.) when so much time was lost. The next day was pure hell! If not for the quick work and thinking of my handyman I would still be in a state of confusion. As it is I had to take extra days off work to try and make some sense of the mess. When I called they said they had to review the issue. No one ever got back to me.

Crew was good. I had 3 movers. They worked at a good pace. They were not very fast, but very…read morecareful with my things. Thank you!

I used this company a few years ago for a move and it went OK. The rate was good and they did a…read moredecent job although I asked their movers to mask because we are immune compromised and one of them removed her mask right in our faces while we were paying which I did not appreciate and was dangerous. This time the crew was 45 minutes late because they went to the wrong address during the first part of the move despite me being very clear, repeatedly, where to go. That was very inconvenient and my mom had to wait around in her car outside a storage unit while I kept having to message to ask what was going on and barely got a response. I received the final invoice and paid it immediately with a nice tip anyway. A couple days later I started getting a bunch of emails from the company saying that I hadn't paid. I sent them a screenshot of the $0 invoice balance and the transaction on my credit card. It had the name of the owner and a transaction ID and their ZIP Code. They continued to message me every few days saying we didn't get your payment, you must've sent it to the wrong place, they even sent me another invoice like they expected me to pay again. I kept telling them to check in on their side and that I didn't know what else to do. I provided ample screenshots showing that I paid and they kept blaming me and trying to bill me again. I finally filed a dispute with my credit card company which was painful because I'm disabled and making phone calls hurts me. I didn't know what else to do because this is not a small bill and the company wouldn't stop bothering me. Finally they made a call themselves and immediately sorted it out which they could've done in the first place and then they apologized to me and said yes you did pay right away it was an error on our end. This was a complete waste of time and completely unprofessional. It's not appropriate to harass a customer who paid, who has clear evidence of paying, instead of just doing your due diligence and trying to resolve the issue without making me feel doubted and blamed for days. I can't recommend this company and I'm very angry about the way I was treated. Harassed for something that wasn't my fault at all and that they could've resolved with one quick phone call on their end instead of bothering me when I had just moved and they know I'm disabled. Avoid this company.

Federal way movers exceeded my expectations. I truly can say WOW!…read moreFrom the first call to the saying see you next time I move. When I called to other movers around i got so many fluctuations in price and time. I called on a Sunday and spoke to John. Very professional and answered all of my questions easily. They are fully insured and bonded. I was nervous asking because I didn't want to be offensive. He said that I should ask such questions. They accommodated me on a crazy short notice. I was looking to move in 3 days. Gave me a decent time window and even called me when they were 45 minutes away. Which was really nice. So my sister didn't have to sit in my apartment with a ton of boxes waiting. Will and Ali both showed up. They nonstop had a smile on their face. Everything I asked was accommodated. Never an angry face. I even asked them to rewrap something and they said of course, with a smile. When we got to the storage facility I expected they would just throw everything in. But they didn't they asked me exactly where I wanted everything placed. I even asked them to rearrange it again. They had no problems doing that. Crazy sweet guys!

Federal way movers were easy to work with, responsive, timely and careful with my mom's furniture…read more I would hire them again in a heartbeat!

David was very helpful getting the movers scheduled when I needed them. Eric and Josh showed up on…read moretime and were very motivated. They got my moving containers emptied and everything where I needed it in 2 hours. Grandma's Boy moving was very affordable, professional and fast! I would definitely use them in the future!

Josh and Kaisa Good job! Delivered my stuff well. Very…read moreefficient. Moved from Bellevue to Seattle

I hired B & Z to handle my dad's move. Zac and Timothy were absolutely wonderful to work with!…read moreFast, professional, and polite both in their communications with me and with each other. They took great care with packing and moving my dad's breakables and handled everything with utmost care. Didn't even complain when the building owner said they had to use the stairs and not the elevator for most of the move from the third floor. They were awesome, highly recommend. Best experience I have ever had with a mover.

I've hired B&Z four times now, and each experience has been flawless. They're polite, respectful,…read moreresponsible, and careful with your belongings. Can't recommend them enough.

I chose John Volken Movers to handle the move from the home…read moreI recently sold in Des Moines. The organization helps people recover from addictions, then trains and hires them to become productive members of society.... many programs fall short of providing any evidence of lives being changed... this one does, Now about the service. Two men did the work. They arrived on time. They presented well, were professional, courteous and worked hard throughout the entire process. They carefully packed all my belongings taking time not to damage anything. Not only did they move my items with a very short turn around time but I paid extra for them to take some items to the dump for me! I cannot say enough about how impressed I was the whole process from booking the job until it was finished was worth every penny spent.. the price was fair as well... I highly recommend them

Had to break my apartment lease to relocate for work. I was dreading moving- it's always such a…read morepain... but this was easily the smoothest move I've ever experienced! The JVA moving crew were meticulous in packing our belongings- it was dumping rain and they wrapped just about everything we owned to ensure it did not get wet; we didn't even have to ask, they just did their thing! And FAST. The load and unload time was extremely impressive, and the men who worked on our move- Tom, Cale, and Tyler, were so respectful and considerate- totally went above and beyond. Not a single item was broken or damaged; which is to be expected with pretty much every move. My wife was also extremely impressed with their work ethic and manners. They are great with dogs too;) Huge thank you to the John Volken Academy Movers who did our 6+ hour drive (one way!) move, and the ones on the backend who got us scheduled within a weeks time, and for an unbeatable price.

Absolutely SHOCKED!!! These guys were just incredible...I was having a terrible time organizing my…read morefirst big home move in over 30 years and Josh saved the day! Not only did they do an incredible job on the very last day I had in my old home, but they also literally wrapped everything in plastic and/or heavy blanketing. Truly astonishing how they gave me an hourly rate that was lower than the flyer I received in the mail. Just a bit over a thousand dollars to move a 4 BR, 3Bath home from Kent, WA to Puyallup. No extra charges for anything, and I paid almost 400 dollars less than the estimated quote. I'm not a big reviewer guy...lol, but this place was just what I needed and they delivered big time! Seriously, like I told my realtor, if you want to really help your clients with their move, send them to Josh at New Horizon. Side note: This company has some bad reviews that were intended for another company on the East Coast (New Horizon...no "s" at the end) Really great people and I can't say enough, obviously lol. Again, Thank you Josh, Tammy, Alex, Gustavo, and Carlos...you are so appreciated!!!

Worse experience of my life lie after lie from pricing to time lines. I would never hire them again…read moreDANA the most condescending person I know and JOE was not truthful from the beginning. Don't ever hire this company

Huge shoutout to Bektur's team at Royalty Moving! They showed up right on time and worked…read moreincredibly hard the whole day. The crew was super professional and polite, and they did an amazing job packing our storage pod--they were really efficient with the space and made sure everything fit perfectly. Highly recommend asking for this specific team!

Very Kind Hardworking crew! Bektur's team is awesome! they are very professional …read more They charge a fair price and no hidden fees. i highly recommend Royalty Moving and storage.