I've been taking my cars to Allied for about a decade. They've always been reliable, with fair prices and excellent communication. Can't really ask for much more than that. My main experience has been with Matt who is outstanding and I recently chatted with who I think is Brian (who I assume is the owner). If so, I understand why the organization is so well run -- he's knowledgeable and caring. I've taken my car in for general servicing and for an "emergency" battery replacement. The process is seamless. They give you a verbal estimate based on the initial assessment. Some time later you get a txt message (or email) with any changes based on a more detailed analysis. This allows you to approve any extra charges. You can also get updates through this system if things are taking longer than expected. If you need to drop off before 8am opening, there's a dropbox for your car keys. If you can't get there before they close at 5pm, they'll keep it overnight for you. Unless there's a compelling reason to take it to the dealer, I recommend Allied. read more

Allied Auto Works - Side mural - Auto Repair Near Me - Los Altos, California

Friendly service and honest work. Has after hours drop off option if you have to come after hours.

Always reliable. Fantastic customer Service! Great communication! Very courteous and respectful. Willing to give you back the damaged and removed parts if you ask. They are a great value too in that they will let you know what repairs are needed right away and which can wait if you need to set priorities. I highly recommend this auto service repair shop! read more

I took my Honda Civic for an A123 service and on dropping the car off just after 8a, I was informed that the A service would run around $225 which I thought was fair and reasonable. The tires had just been replaced so they did not have to be rotated. After about 15 minutes when I got the text to approve the amount it was $732.61 which was different from the $225 quoted when I dropped of the car. About 30 minutes later I got a text to for additional charges for the brake fluid service $236.04 and replacement of the drive belt $204.43. Since I live literally a 10 min walk from the shop, I thought it might be a good idea to go down and speak in person to the service advisor. It seemed from my initial discussion with the service advisor that these items needed to be changed. I asked him if the repair for the 2 items was critical, and after he took a second look and reviewed the 2 items with the technician, he informed me that these could certainly wait and be addressed at the next service. Given that we were not going to do the additional 2 items, he said the car service was done and just needed to be drive tested. He also commented that the car was maintained well and in good condition. I would had far less anxiety and probably professional admiration if the identified additional 2 items were communicated as next service items from the start, rather than try to create a fear atmosphere to change them. Given that the service was done in less than an hour, the labor cost of $530.34 equating to the time spent on the vehicle seemed disproportionately very high. The $193.27 cost of the parts were detail and inline with the norm. Unfortunately the invoice does not give a labor charge per hour and also does not give an itemized break down of the time spent and labor cost for each item. When I spoke with the owner, he seemed upset that I was questioning the rationale for the high labor cost. He waffled on a good 10 minutes trying to justify the cost saying that he knew all the other shops in the area and their charges were the same. He kept saying his shop was hi tech, to which I responded that it probably then took even less time and all the more reason for him to fix price his service. I would not have an issue if it was stated as fixed price. He could not give me a sensible explanation for the $530.34 labor charge for less than an hours work. Finally when backed into a corner he started to be creative and said he might have used 2 or 3 technicians for the service, and when I pushed him to tell me if it was 2 or 3 from his records, he could not provide me with an answer. It is sad and in my opinion unprofessional that that this repair shop does not believe in transparency and does not itemize and breakdown the labor component for the work performed, especially when their invoice for the A123 service is not quoted or reflected as a fixed price. Clearly the computed generated charged cost for labor does not reflect and equate to the actual labour that the technician spent on the service. For the performance of technical service itself, let me add that I have every confidence that the shop did a detail check as deemed required for the service and diligently performed the necessary service. read more

When looking for a local mechanic for my aging parents, I stopped by Allied for an advertized oil change. I thought this standard service would be a good indicator of the business. I immediatly was put off when I mention thier own advert and was told I would have to wait for two weeks to get "that" price. That price? you mean the price advertized? The was no fine print, "Must wait two week prior to service." He acted disgusted with me for bring in his own flyer. I am glad I stopped by to learn how horrible the service is here. I would never trust the owner to take care of my parents without my presence. If they do not act honorably with thier own programs, how can I trust them in other instances? I posted here because his behavior was so insulting. Trust is the most important thing. They did not earn mine and I will seek a more honorable business. read more

Their automated system makes for a very efficient process. Texts, photos, online approvals with detailed price breakdown. I dropped my car off for an oil leak repair and everything was efficient and very fairly priced. I definitely recommend them! read more

Excellent job diagnosing & fixing the air conditioner for my E class Mercedes. In & out in a day as promised (afternoon was nice to avoid peak rush hour) & we live nearby. Did courtesy inspection. Fixed the issue at a fraction of dealer service cost & very knowledgeable. I'll be back for regular service! The Manager, check in & check out staff were all very attentive. read more

If I could give these guys more stars, I would. They were AMAZING. They were super kind and friendly on the phone, understanding when I met with them, gave me a decent estimate for what it would cost, and then did a complimentary "flashlight" inspection and topped off my coolant, on top of the service I asked of them. I am so glad I took my car to get it fixed here, and I am definitely going to consider them first for future automobile needs. Amazing amazing amazing. read more

We have trusted Allied with servicing all our vehicles for over 20 years. Always great service, reliable, on time completion and no surprises with the final bill. The team is friendly and knowledgeable with great communications and excellent service reports. read more

Excellent!!! Everyone was outstanding. Roberto was amazing, unbelievably helpful, comprehensive, honest, and very professional!!!  I definitely, highly recommend Allied Auto Works for any service repair needs. Monica Bedolla read more

Diagnosed and replaced failing water pump. Professional and courteous service. Recommended!

I've brought cars here for years (and my parents have for decades before me)-- I've always known they are a premium price option but have been willing to pay it because I thought they were trustworthy. A week ago I dropped off a 17 year old car that had an issue-- they diagnosed a couple separate things and the ~ $4k repair quote was right on the cusp of what I was willing to put into a 17 year old car (and we discussed this in detail). i decided to move forward and they ordered parts. Fast forward a week-- this morning they called and said there was a mistake in one line item of their quote-- they estimated $1k-$2k for a given repair, and whoops, it would actually be $3k-$4k. They were unwilling to honor their initial estimate, so I cancelled this line item. And now I've sunk $2,800 into partially repairing an old car because Allied gave me a bad quote on what it would actually cost to do all the repairs. When I told Roberto how frustrated I was, his response was basically "oh well"-- I'm not sure what angers me more, the inaccurate quote or the complete apathy around the fact that I made a purchase decision that cost me thousands of dollars based on that inaccurate quote and it was wrong. read more

I take both of my cars to Allied for all major services, oil change, and repairs. Their prices are reasonable. They are very friendly and professional. If you are looking for a trustworthy and experienced auto shop , this is it. read more

I took my 1997 Mercedes C230C into Allied Auto Works as my blinkers stopped working. I decided to have my car inspected, which they did and gave me a detailed report. I phoned first and asked if someone could bring me back after I dropped my car off and they assured they would be able to accommodate me. I received a call when my car was ready to be picked up and the same young man came and picked me up and took me to Allied Auto. They had to order the Turn Signal from Mercedes and they told me they would phone me when it came in. I was able to watch the man install the new Turn Signal and I was definitely impressed with his ability to save all the very small screws and then he took the old device out and compared it to the new one and they were exactly the same. I was very happy with Allied Auto and would recommend them very highly. Sue Hubbard read more

We have been using Allied Auto Works since 2020 to service our cars. Their work is detailed and professional. It is easy to schedule, drop off and get status on the service. The staff is knowledgeable and courteous. I am confident in their work. read more

We've been trusting Allied with our Honda and Nissan LEAF for many years. Excellent service. Staff is friendly, knowledgeable and efficient. We recommend them highly! read more

For my current car (5 years old - so neither new nor old), I prefer Allied Auto Works over going to the dealership. Other family members have used them for years, too. They're what I wanted: local, honest/transparent & clear, and very capable. I plan to bring other cars there. read more

Honest, friendly and efficient. Love bringing all cars I've owned here. Definitely recommend.

Allied does a great job communicating problems or potential problems. When they fix something it is fixed. They are certainly not the cheapest place in town but their work is thorough and you get value for the money. As an added bonus the service advisors are pleasant to work with. read more

I know a thing or two about cars and I'm generally skeptical of auto repair shops after a few costly encounters in the past. :( Trevor and Matt are super professional and took care of the issue on my Subaru Outback and also have done well with our MDX. You may pay a little more, but you get what you pay for. I had been taking our cars to Speedy Lubes and Jiffy Lubes and won't be doing that anymore. :) read more

THEY FIX SMART CARS! I WAS SO HAPPY TO HEAR THIS WHEN I CALLED THEM! (because I didn't want to go to the dealer in San Jose) they changed my breaks and have me a warrenty on them as well as answered all my questions and concerns about my car. They even notified me that my belts were worn out and replaced them for me! They have a key box drop for after hours and their turn around time is good too! read more

I was able to take my vehicle in to Allied Auto Works a few days ago for servicing. I am so happy that I found this place because after having numerous mechanics in the past, I know this one is the right one for me. They are able to work on my vehicle within the same day. They're efficient and fast, and you never have to worry about any other issues popping up. No hidden fees and no additional issues. They always check to make sure that everything is running fine before I take the vehicle back. One thing I truly appreciate about Allied Auto Works is that they follow up to ensure that I am fine with the changes. Love their work! read more

After always taking my cars to the dealers for service, I started taking my cars to Allied a couple of years ago. They're quick with quotes and returning phone calls and have fair prices. What's prompted a review though was the awesome service I received today I hit a garbage container with the passenger side mirror - I know, don't judge. Drove my car over to Allied to get a quote for fixing it as the 'back piece' of the mirror had popped out and wasn't going back in again. The young man there - sorry I didn't get your name! - spent some minutes popping both panels out, checking things over and then managed to pop the panels back in. Such a relief to me that there was no permanent damage. He refused to take any payment for his time and effort. What?! It's an XK8 and a less scrupulous auto place may have taken the opportunity to 'fix' the issue and charge me a couple of hundred bucks. And I'd have paid it not knowing any better. Sooo glad I went to Allied. read more

Allied has been maintaining my cars for almost 15-years. They have always been honest, technically competent and fantastic to work with. Any time we have needed a repair, they would take the time to explain the issue, the estimated time and cost of the repair. We believe they stand behind their work, though we have never had to bring a car back do to a problem with a fix - so they do it right the first time! Travis and Matt are professional and great to work with. We highly recommend Allied if you need routine maintenance or repair. read more

Great service! Trevor and team fixed my older Scion hatchback with multiple issues (needed a new radiator, valve cover, large oil leak). I appreciated that they communicated quickly, there wasn't any upselling or akward sales pitch, and did all of the work in just a day so I didn't have to leave my car over the weekend. Definitely recommend and will plan on going back! read more

I have a Toyota Sienna & a oil hose sprung a link, a know weak link, which dumped oil all over the highway. Had my van towed to Allied for the repair. Upon pickup, my car billowed white noxious smoke. They said they tried to clean up the engine compartment but that's completely untrue - oil drops everywhere & not a single clean spot or rag mark. I have 2 small kids & on the drive home, the interior of the van filled with the smell of burning oil & gave us all terrible headaches. To boot, they didn't even wash the back window which had oil blown all over it so i couldn't even see while driving home. When I got home frustrated, angry & with a headache - the 150k mile service I had them perform while it was there for $380 was mainly just an inspection & seems like it should have been more like $200 according to online reports. These guys have/had good reviews, that's why I went here - that's also why I'm writing this review. If you decide to use them, i hope you have better luck than me. read more

They are very friendly and well informed on problems. I was searching for a great repair facility, think I found it. Work done on time very clean knowledgeable and fair prices. Would totally recommend them . And will bring all my cars for any issue. read more

Excellent work as always. I can always count on Allied Auto for excellent service and a quick response to questions. Thanks so much!

Matt and Travis offer great customer service. When I needed help with my 2008 Hybrid they were very flexible, with days and times for towing to their location. Update: of same day service result. Brian (Owner) discussed the key facts and practical realities for my 2008 Tahoe Hybrid. I am proceeding with Brian's advice and will bring future work to him as well. (5 STARS) read more

Saw the BMW service sign. Great location. Gave them a try. Great explanation of my problem. No pressure or selling. Honest effective fixes and evaluation of my car. read more

Everything about my recent experience was very professional - from the initial conversation to the check-in, the estimate, the ability to question or say Y/N to any of the work, the on-time finish and the follow up, Matt and Roberto did a great job and I would highly recommend them. Having had a string of horrendous experiences at dealerships it is so refreshing to have a reliable, courteous, professional and reasonably priced alternative. I will definitely be going back for future service work. read more

You guys are great,,, Truly honest and trustworthy place to bring your vehicle! They only fix what is needed and do a tremendous job! Thank you Much appreciated Only place I will bring my vehicle read more

HOLY COW! First let me say, I have Matt and his team do all of my car repairs, oil changes, mileage maintenance etc. because they are just that great at what they do! So, for my latest story..... I pull in on a Friday at 2:22PM....Matt can hear me coming as my car has decided to SQUEAL as loud as it possibly can all the way from downtown Los Altos. I swear people rolled up their windows when I was near them. As we joke about "they heard my car coming" they are already putting a plan together for diagnostics etc. This amazing team gets it figured out, ORDERS a part (almost at the daily order cut off) and tells me they will get to work on it. I walk home, do a few things for my job and at 4:15PMI get a call that the car is ready. I walk back up to the shop and my car is ready and Matt has me rolling again at 4:25PM. This is beyond amazing customer service! They are incredible and I can not recommend them enough! read more

These guys are truly your neighborhood go to for auto repair They are truly interested in solving our car troubles... Sincerity is what is noticed every time I ask a car maintenance question...... They are genuine~ laid back~ bright!! and so helpful...we have been taking our 3 cars there for a number of years and trust these guys thoroughly Yes it is a bit more to pay than some of the other repair shops yet I feel it is an investment also in local neighborhood business who really knows how to care for your vehicle! read more

Love these guys! I work right down the street, and went here with my old car ('05 Honda Accord) when it had a broken headlight... they fixed the headlight quickly and for only the cost of a new bulb, then swapped it for me a few months later when it shorted again. Now I'm driving an '02 BMW 325i, and once again, Allied has saved me time and money! The cigarette lighter/adapter was broken, and another shop wanted to charge $85 + parts to fix it... took it to Allied instead, where they fixed it at NO cost when they found an extra fuse in the car. Can't beat that kind of service, so I will be taking my Bimmer to them in the future. Matter of fact, I will be making an appointment soon for a diagnostic & tune-up. read more

Took my BMW Z4 in for a service and to repair rodent damage. These guys were awesome. Not only were they skilled in repairing the ever present local rodent damage but they also kept me very well informed. At every stage of the work they told me the schedule and kept to it. Lastly they were very reasonable on price. Will certainly never take my out of warranty BMW to the dealer for service again. read more

We have our two cars -- a 2015 Lexus NX200t and a 2002 BMW 300CiC -- serviced here. We've found them to provide outstanding service and great value in their work. We highly recommend them! read more

Always reliable, and responsible work. Great communication. Always show respect for women. Willing to provide education and options for timeframe of repairs when needed (if car owner having any financial issues). Always open & honest. Willing to give you back the damaged parts they replaced.Awesome customer service!!! read more

Excellent staff and attention to detail. Wish the manufacturers did the same. This is a really good place to get your vehicle serviced and repaired. read more

These guys are super awesome! We have been taking our cars to them for almost 20 years, and we trust them fully. They are honest about whether repairs or upgrades are "worth it" and give accurate estimates before performing any work not previously agreed upon. I recommend them fully and would not take our cars anywhere else. read more