Where is the HALF star option?!
JUST CANCELED my service with these people after the driver backed in to my telephone line, bent the riser on the roof, and left the line hanging off my roof. After he did that he JUST LEFT! ...no knock on the door, no apology, NO ACCOUNTABILITY!!! they didn't even leave the bill on the door like they always do...must have wanted to get out of there fast without getting caught! Accidents happen- anyone that knows me would know that I wouldn't care one bit about what happened, so long as they were accountable. I thought I was upset that the driver did that and left- UNTIL i had to call the office. Then it got WORSE... I explained what happened to the lady that picked up the phone. She said PAUL was busy and had to call me back...he didnt call back. So I called him again. Paul answered and after I told him what had happened, he paused (for ever) and said, "...OOOO...KKKK...?" After offering the idea that I thought Alliance MIIIIGHT need to help fix what they did, he said, " ...well the lines are supposed to be a certain height off the ground". How would he know that they aren't at regulation?!?! Besides, the driver ALWAYS stopped short of the lines just to be sure because he knew that the truck wouldnt fit regardless! What the hell difference would it make if the line was too low?? As driver license holders dont we ALL have the responsibility to be aware of how and where we drive our vehicles?! Paul said he'd call me back in an hour. His response "....the driver said he didn't do it, Sooooo YOU should call the utility company." THATS IT!!! What the hell would I stand to gain from blaming the propane guy for this, if he didnt do it?! None of the vehicles that park at this house are tall enough to snag it, and there were no other deliveries made to the house. Two roommates left the house early in the am and saw nothing wrong with the line. Later that am, my dogs started to bark- I knew it was Alliance because they called the day before to say they were coming. No one came to the door to hang the bill on the door-hmmm? Then my landscaper pulled up (his truck isnt high enough to snag it either btw) and came right to the front door to inform me about the lines. Thats when I called Alliance....for a complete waste of time!!!!! I have 4 witnesses to back up the time line of event that I just explained. 2 people saw that the lines were fine before Alliance came and 2 people saw the line down, right after they left!!!!! There no trees above the lines, no large animals that perch on the lines, no other reason the riser would be bent. But PAUL wouldnt listen to facts...he thought that because the driver would not be fired for something like this that hed have no reason to lie. Well, not only can i think of an unlimited number of reasons people would lie in this situation (insurance cost, safety records, laziness, unaccountability, etc.) BUT why not give me ONE ONCE of credit and come look at all of the pieces of the puzzle that when put together, illustrates exactly what happened . LAZY, UNPROFESSIONAL, and UNACCOUNTABLE! THANKS FOR NOTHING ALLIANCE!!!!!!!!!!!!! read more