Short Review:
Great work/value and genuinely exceptional…read morecustomer service. Matan, Tony, and his team did an amazing job on my attic. The attic work itself was perfect. What they impressed me most was how they went above and beyond whenever an unexpected issue came up. Catching a hidden leaking pipe to helping me find a plumber within the hour, fixing and painting my attic door, and coming back promptly to address an airflow issue, they consistently made me feel like they truly cared about my home.
I'm extremely happy with the service (I'd give /5) and would highly recommend them!
Long Review:
I reached out initially to cancel when I decided on another quote. That's when Matan reached out to me and asked if he could stop by ASAP.
His initial evaluation was very clear as well as his recommendations. He explained all the details very clearly with visual examples as well (booklet, video).
For my 820 sq ft small attic (3-4 ft tall), his quote was the best compared to 3 other companies that I had reached out to for the amount of work done.
I received the quote immediately after Matan left my place.
Matan and his team (led by Tony) completed the home prep, hepa filter, insulation removal/vacuuming, roden proofing, air sealing, sanitizing, R44 blown in insulation (15"), air duct repair, and pulled up air ducts where applicable. They also recommended installing junctions for the open wires they found in the attic, which was a fire hazard.
There is a lifetime warranty on the insulation, a year warranty on the repair work, and a 3 year warranty on the rodent proofing!
During the visit, Tony + the team were prompt and finished all the hard work in one working day (9am-5pm)
When all the insulation was out, Tony told me that there was a corroded water pipe that was leaking occasionally. I assure you That definitely would not have been caught by me...
Matan then helped me look for a same-day plumber (within the hour the issue was found) who was able to fix the pipe. He also helped fixed my attic door that was broken and even painted it for me.
Tony and his team then finished the work after plumber finished. I really appreciated their hard work, attention to detail, especially in the smaller attic.
After work was done/a day later, I had mentioned an issue to Matan that I wasn't feeling any air in the house and that I couldn't hear any airflow. I thought maybe the insulation is that good
Actually, it was not the fault of his team or anyone. there was a missed hole in my cassette style air handler in the ceiling where the insulation was getting through. This holes has been there since the house was made so again I want to say it was very easy to miss and nobody's fault.
Immediately after reporting the issue, Matan came by to clean the air handler blower wheel and fixed the two holes with wire mesh and expanding foam sealer. This issue would've never been caught without the help of his teams.
He did this during his very busy schedule, and made accommodations for me. He also even fixed the air handler door for me as the door seems to be wet.
After that fix, he stayed to test the air flow is good and we could hear the airflow again.
I hope what you take away from the review is:
- Matan and his team really care and pay attention to detail. Not only that, if there's any issues, they will promptly do anything to fix it ASAP. There were so many small details (leaking pipe, broken attic door, air handler door, holes in air handler box on sealing, getting a plumber within the hour) that they helped me solve. Matan kept reassuring me that "I got you" and it is 100% true.
I am extremely happy with the service and how they showed up for me more than just the minimum effort.
Thank you Matan, Tony, and the team for taking care of me and my place!