Will never use again. They took $14,100 never finished the job leaving tenants without functional floors and the place was trashed from all the uncompleted work.... on Christmas.
We hired Wes to do a job on Dec 15. We were trying to solve a moisture intrusion problem that damaged some floors. So the scope of work involved adding a vapor barrier, re-leveling the house, replacing some subfloors, and replacing the floors. Later he expanded the scope of work to include more repair for the floors. He also mentioned numerous times that he had a 15 year warranty on all the work. Multiple times he mentioned that the vapor barrier would "1000% fix the moisture problem".
He seemed professional throughout the process sending pictures and communicating daily. On December 19 he claimed he was basically done and that it would be nice to get full payment so he could pay his guys. Because he had been so professional up to that point, I sent the payment. He never came back and one of his guys went to the house which had tenants in it claiming he had never been paid.
Wes continued to answer me admitting they hadn't finished the job and that the foreman was well aware of everything that wasn't done, but would be back to fix it next week. The last message I received from Wes was on Dec 24, still claiming that his team was going to be out there to at least pick up the trash that was left in the yard since the tenants preferred it not be there on Christmas day.
He never answered us after that. And no one went to finish the job.
We have multiple bids from other people that confirm the work is unsalvageable and will need to be redone, the vapor barrier doesn't encapsulate anything and wasn't completed, and apart from completely missing floor boards leaving exposed subfloor, the floor that was installed already broke.
We reached out to request mediation but the addresses he lists on his website don't have his business there. The address in San Antonio is a Michaels and the one in Austin is a lot of offices, but he doesn't specify a suite and no one knows who he is. He never responded via text or email. read more