DO NOT RECOMMEND. If you give them ANY money, they won't give it back. It's theft plain and simple. I've had to threaten to go to court at this point because they are refusing to refund $6,000 for a job that was never performed and because of their complete lack of communication and very POOR customer service. After two weeks of waiting on a refund, I was told that I'm emotional, angry, upset, etc. Both Robert and his wife Stephanie have said these things to me verbally over the phone. Then I was told I am the problem. Would you not be upset if someone was holding $6K of your money and refusing to give it back and just giving excuses? Basically, I call and get name called and when I respond in like, I'm the "emotional" one. They said deposits are not refundable in general... Nowhere in the contract or the few emails I have was I ever told that I this money was non-refundable. I would not have signed the contract had I known this. In my experience, you pay a contractor at completion or the money is refundable. Also, I was never told or given a timeline for my job so it is the reason I reached out frequently (with no response from them) and ultimately decided I did not want to work with this company anymore.
Here's my detailed experience:
I requested an estimate 3 months ago. No one reached out to after this appointment. I had to reach out to them ~3-4 weeks later for the estimate. After requesting two things removed, I paid it. Then I reached out several times via calling and emailing to see when my job would be scheduled for. My emails were completely ignored. When I called I was always told by Stephanie that Robert would give me a call back and he never did. It went like this for months. Finally, I left a message stating that I needed to know when I was on the schedule or that I wanted my money back so I could hire someone else. Stephanie called back and said potentially 5/17 and that Robert someone else would call to confirm. On 5/10 I still had no confirmation that they would be there the following week and I had an urgent family situation come up. I decided it wasn't worth the headache anymore to keep trying to deal with this so I called and requested my money back. That's when their true colors really started to show. Stephanie and Robert told me how they are family people and their intentions are to do best by their customers and they wanted to make this right. Ha. Ha. Ha. Jokes on me because I really believed them at first. I again waited a week, didn't hear back. Called and talked to Robert finally who said he has to "chase" down my money and would update me by the end of the week. ONCE AGAIN, he did not call my by the end of the week, so I called him late afternoon on Saturday, left a voicemail and texted. He said I could call anytime. So I call back this morning, he was upset that I had called and texted late Saturday, yet he's the one who said I could call anytime....... He told me "you are angry" and it's making you "forget things". I asked for proof in writing where it states the timeline for my job and that the deposit was non-refundable. He told me, "I never put timelines in writing because I don't want to be held to it." THERE IT IS!!!! So Robert and Stephanie don't want to be held accountable to do the work in a timely manner, but they want to hold me accountable for the money. I finally had to say if I do not have my money back by the end of the week, I'm filing a lawsuit in small claims court. I do not want to do this at all. It's just another headache to go through. But I will not stand by and let someone steal $6,000 from me. read more