If you value your money, do NOT use this company!!! I was told one price which of course was an estimate but then after learning that I owned the place and wasn't a renter, all of a sudden the prices changes and they tried to sell me stuff I didn't need. The basic items I eventually paid for because I needed locks asap cost about $450.00!!! This was a HUGE jump from the $300 I was initially quoted over the phone. Due to the circumstances in which I called them for their services, I felt I had to eat the cost but with Yelp, I can voice my displeasure and let other know to be caution of their poor service and scam type ploys to suck people of their money!! read more

Watch out for these guys. Wife called to have a standard cylinder replaced and somehow we were charged $175 for a it. Called to get further explanation twice and both times they said "we'll get the tech who did the job to call you back to explain". Guess what - never got a call back. They basically knew they got away with one and decided to move on. Find one of the many other locksmith options who might be more upfront and responsive. read more

Joey was a knowledgeable professional who quickly solved my problem. I was having problems with the mortise lock on my front door and expected that I would have to get a whole system. I sent Joey pictures via email and ended up taking the lock into Joey's shop and after giving the whole thing an examination, Joey discovered that whoever had installed the mortise lock had used the wrong spindle. He cut me the correct piece, oiled up the whole mortise lock, and gave me a tutorial on how to easily reinstall it. After about an hour and just about $60 bucks, my front door is totally functional and working like new. read more

Called all star because I was locked out of my apt,they arrived promptly and tech was very polite and explained everything to me from beginning to end. I would definitely use them again. They also made me extra keys for me in there shop. Thank you all star keep up the good work! read more

Reliable and trustworthy. Needed some repairs done to my door and was able to make an appointment for early the next day. Work was done quickly, effectively and was a fair price. read more

David was quick, courteous and knew what he was doing when we needed our locks changed. We will definitely call on him again! Definitely ask for him when you call. read more

Very poor, cranky service. I will not be using this locksmith again. They overcharged for the service fee (like $50-75), and the serviceman was incredibly rude. He has no idea how to be customer-friendly. read more

Just moved into a new building, and needed to replace the non-working deadbolt, and a busted knob/latch after accidentally locking myself in my new apartment (which required taking the knob off and breaking myself out of my apartment). Setup an appointment for Monday morning, he called and said he could come early, and did come 15 minute early. He worked quickly and installed new locks and mechanisms which should last for a long time. Tried to up-sell me on some higher quality stuff, I didn't bite (but I don't begrudge the guy trying). Great service, quality work. Of course it isn't the cheapest, but you get what you pay for. read more

Just moved and needed keys. Got them made. As the key lady was doing her thing, I browsed the plants outside, since I had walked by them a dozen times already. Finally decided to get a plant I had my eye on. Named it Terry. read more

Great service, professional and friendly. Ask for Joey, a nice and honest guy!

$35.00 just for them to come to you with no guarantee that they can fix it. Who has money to pay for them to come a look at the problem? Have you ever heard of free consultation? It's the wave of the future. I asked the guy what is the purpose of the fee? He said gas and time. The place is 5 minutes away from my house! How much gas do you need? It only takes 2 mins to know if you can fix it. Smh. read more

Excellent locksmith: Quick service, friendly, accommodating, professional. Highly recommended.

Found we were locked out at about 8am. I called these guys and got a prompt answer and they were here fast. Did a great job with the lock, were friendly, and fixed another small thing for free on our house lock. I will call them first the next time I need a good locksmith. read more

New to the area & called All Star to get info on a deadbolt installation~ They were very friendly and straightforward with pricing and information. The locksmith (Chris) showed up relatively quickly and gave me a full explanation of the locks etc. He even gave me a little info on the neighborhood & Brooklyn (since I'm new.) All in all it was a good experience I will probably go to them to get my 2nd set of keys. read more

Got some keys copied here. It was done very quickly and affordably. And the keys work! You know some of those cheap places have people who aren't even trained on the machine and make crappy keys and it's such a pain to take them back. All Star all the way! read more

I was cat sitting and locked myself out of my friends apartment with nothing but my cell phone. I figured the best course of action would be to call a locksmith. I had originally called a different locksmith. $300 later, that locksmith popped open the door, damaging a very expensive Medeco Mul-T-Lock in the process. My friends were unreachable and they weren't going to be back for a few days, so I was naturally very distressed at the prospect of not being able to lock their door. All Star is located just a few blocks from the apartment so I thought I'd try them and see if they could get it working again. I spoke with Joey and explained what happened. He asked me to email the photos and videos I had so he could get a better idea of what the lock was doing. He told me to come by the store the next day and he'd come back to the apartment with me and take a look at it. He worked on it for a while and he managed to get the lock working again. It's very stressful and upsetting to be locked out of an apartment particularly when you've been entrusted to mind it. It's hard to feel like you can trust someone to not take advantage of the situation when you find yourself in such a vulnerable position. Joey is just such a nice guy. He was beyond helpful, kind, and professional. I wish I had called him from the get-go. If you should ever find yourself in this unfortunate situation, do not hesitate to give All Star a call. Joey will take good care of you. read more

I had a great experience with All Star Locksmith. Chris was fast, friendly and got the job done! Thank you!!

I had a great experience with the service with All Star. It was fast and accurate and the prices weren't too bad compare to else where.

Great experience. Got locked out of our apartment. They quoted an accurate price range on the phone ahead of time. Very friendly and professional guy who showed up as well. Quick and painless service. Would recommend! read more

Honestly this company is a lifesaver. We got home tonight at 3 a.m. only to find that our dog sitter for the day had locked us out. We called this company and someone showed up in 20 minutes. The man that came was the definition of cool, calm, and collected. He opened the door without even having to drill it. Our dog inside was barking the whole time and jumped on him out of excitement when he opened it and he didn't seem startled in the least. This process was so quick and painless. It is now 4:03 a.m. and I just had to write this review as soon as they left because I felt that they were so good they deserved the review right away. Would 10/10 recommend this company!!! read more

Christopher was fantastic. Within 25 minutes of my call, he was there and replaced a front door lock. He is extremely professional and knowledgeable. He worked quickly, but the installation was fantastic. I will definitely use him again for future lock needs. read more

If you do any local research at all, you will find a litany of terrible reviews about this awful company. I recently had my first (and last) experience with this company via my landlord (who will not be hiring them again either). Extremely poor service (no shows, slow, shoddy work), no follow-up (they disappeared after doing a bad job and never pickup their phone or call again), no return of phone calls requesting that they fix the job they botched (despite claiming that they return calls in 10 (!) minutes after you leave a message (I left three and have yet to hear from them - two weeks later)) - all just as described in many places online. Avoid like the plague - there are much better options in the neighborhood! read more

I feel safer already! My place was broken into on Friday and I didn't have a restful night after that. I went and grabbed a lock for the door then called up All Star Locksmith. David was so professional and didn't leave until he was satisfied that the lock had been installed properly. I now have peace of mind and highly recommend this place. Within 2 hours of my call the lock was replaced and I was given a free consultation on what lock I can add to make my place even more secure. David knows what he's doing! Thanks again! read more

If by open 24 hours you mean you call at 10am, get forwarded to voicemail after a few rings then go directly to voicemail when you call back ... then yes they are open 24 hours. Luckily I'm not in need of emergency lock out service. Pro tip: you might want to list your ACTUAL hours and just maybe, a number that works. read more

Totally overpriced. stay away. said the bolt was going to cost $125 per lock, then added this and that and in the end it came out to over $900 for two locks. Charged me alone $150 for just putting a metal plate which should have cost more like $25. Outrageous. read more

This is the worst experience I have ever had with a business and its owner. Because we had security concerns in my apartment, we asked him to install a new deadbolt and replace the current lock with a more secure one. After we inspected the work that evening, we found that the door handle was extremely loose where it jiggled and a screwdriver could easily fit between the door and handle. It never did that before. We were very concerned that it wasn't installed correctly and someone could break in. We called the owner Joe to come back and fix his work. He refused to even come back without charging us another $45 service fee. What kind of customer service is this?!? Bottom line, we weren't happy with the work and as a locksmith who stands behind his work, he should at least check on the lock and reassure us the work was done correctly. Not only did he not do that, he said we were to blame for the loose door handles and that "we were living in a fantasy world" and hung up the phone! Absolutely unacceptable. Now we need to hire another locksmith to fix it. Save your money and go elsewhere. read more

I called several locksmiths in the area for help unlocking a small safe. Many locksmiths tried to rip me off and charge me $200 to unlock it, or they didn't have a store for me to come to, they insisted on traveling to my home unnecessarily. Joey at Allstar was the ONLY locksmith in the area that charged me a reasonable price ($25), and had a location I could travel to. I made an appointment, and he was very helpful and was able to unlock my safe. Just as I had given up hope, Allstar came to the rescue!! read more

These guys are awesome, simply because when I described my problem over the phone, the guy kindly assisted me through a little turn of a screw, free of charge. What a guy. A lot of people, especially in locks, will take advantage. This guy was honest and that's all you can ask for in this city. read more

Incredibly fast, efficient and honest service when I was locked out of my new home. Highly recommended.

David fixed our total lockout issue, and was lovely, made a bad experience much more pleasant. The cost for resolving this problem was $635, which felt pricey but may be standard. I only wish David had offered to put original cylinder into new mortise lock, so we didn't need to change all of our keys. read more

Made keys that didn't work and were annoyed when I brought them back. They reluctantly redid them and said that would be the last time. The keys still didn't work. read more

I called All Star with an emergency lockout situation. Joey arrived within 45 minutes, was super professional. He got me in the house, and also quickly upgraded one of the other locks I had been worried about for a fair price. It turned out late that one of the locks he installed was defective. He arrived right on our agreed upon time to replace. He did so quickly, and without charge. He's a super nice guy, and stands behind his work. I recommend All Star. read more

This is a friendly neighborhood hardware store with very helpful staff and a quick/reliable locksmith service to boot. Highly recommended!

David was awesome...friendly and speedy, and he showed up within half an hour. I would absolutely recommend them.

I needed to change the cylinder on the lock in my new apartment, and All Star sent Chris the locksmith. He was great - on time, super nice, did the job quickly. A few days later I found myself locked in my apartment (something malfunctioned on a lock that he hadn't worked on), and I called them back up. Within about 10 minutes, Chris called me and tried to talk me through dealing with the lock myself. I didn't have the right tools in my apartment, so in about another 10 minutes he came over - on a Friday night in the rain, no less - and fixed the lock and got me out. I would definitely recommend All Star since they were so quick and Chris kept me from going into full on panic mode when I got stuck! read more

DO NOT USE THIS COMPANY. I should have payed attention to the reviews, but I actually had success with this company once, only to find return business isn't always a promise of good things to come. A very rude and condescending service person showed up to our place for an appointment made days in advance. He quoted prices that were grossly inflated from our last purchase, tried to sell us security when we kept trying to keep him on track for re-keying locks, told us he didn't even have the proper equipment to do the job (????) and said it wouldn't be available until Monday, which is a holiday, so he was wrong about that, and when we told him we had receipts showing his price quotes were outrageous and very inflated from the last service, he rudely told us to "fine. get them". I thought to myself "that sounded a bit confrontational" I mean we are talking double the last visit and I'm sure he smelled money and sized us up as being able to afford it, which is why he inflated the cost. Feeling distrust already, I thought who cares if I get a better price, I STILL don't want to do business with this guy. He seemed very sketchy. At this point we'd had enough and I told him to "hit the road". He promptly left, then sat in his van for 5 minutes on the phone before returning. He then informed us his boss said we owed them $45 for the visit! Now, we would totally pay any visitation fees quoted at the time the appointment was made, there was never a discussion of a visitation fee. EVER. As a matter of fact we never even spoke to the owner, we called the number for the last techinician that came by and got the one that showed up that day. So if it WAS policy, he didn't do his job to tell us about the fee when we called. This guy was so mad we told him to leave that he called his boss and he decided we owed him. He even threatened to call the cops, so I did it for him. And he even said they would believe him over me because he was a locksmith!? I called his boss after calling the cops and from speaking to his boss, I was sure he decided to charge us $45 because he thought I was rude. Turns out the employee quoted me to his boss when I told him to "take a hike". When I said he never told me about a fee for the visit, his reply was "well, you were rude". I told the owner his karma would be bad for trying to sell off a lie to the cops. No business in this economy should be in the business of dishonesty. Needless to say, his worker drove off minutes later. DO NOT BE FOOLED BY THE "FRIENDLY RESPONSE FROM THE OWNER I spoke to him directly today and he was so very rude. I can't believe there aren't more complaints. read more

I had a very interesting experience with All Star Locksmith. It's not worth going into all the details but let's just say we had a disagreement on the price of some work that was done on my car ignition. Joey the owner spent a couple of weeks dealing with my insistence that the charges weren't correct. In short, I was a pain in the ass. I believe we both had valid viewpoints and I feel that we both felt pretty strongly about it. In the end Joey returned the money I felt I was owed and did so with professionalism and dignity, the kind of dignity that makes you believe that people are inherently good. In my case I believe it wasn't actually Joey's fault but the guy who came out to service the call. It could very well be that Joey contracts jobs to independent locksmiths, I'm not entirely sure. This guy was a bad egg, he saw an opportunity to overcharge and went for it. So the lesson here is to be very specific in what service you are ordering and be vigilant about paying attention to the work being done. Joey is a stand up guy and All Star Locksmith and Hardware is an asset to Brooklyn. read more

last year i locked myself out of my apartment the locksmith i called at that time destroyed my lock to get me in ,and charged me a outrageous amount of money, well needless to say i locked myself out again this morning rushing to get to work i told the technician how i locked myself out last year and the technician was so helpful and opened my door with out doing any damage to my lock and saved me so much money. thank you so much for your honesty i was under the impression that he was going to do the same thing the prior locksmith did. destroy the lock and charge me a outrageous amount of money. i will definately recommend you guys to family and friends. read more

if there is a photo in the dictionary next to the word ripoff, it would be a photo of the store front of this place, don't even know where i should start, first the guy who came over was rude and trying to sell me items i did'nt need or want, i ask for top quality locks like medeco, he did showed me the medeco cylinder lock, but at the end of the job when i went to inspect the job, this jerk switch it for some made in china crap call ' tuff stuff ' when i threaten to call his boss he said that he would change it, when he went to his vehicle to get the right tools as he claims and came back the guy was reeking of pot, and did'nt even cleaned his nose to wype-off the residue of you know what. i went into panic mode and picked up the phone to call the police, he saw who i was calling and told me that it was no need to call the police, he just pact up his tools and left. lucky for me that my nieghbor is a good handy man and did the job. this happend over five years ago, but until this day i still get the creeps of that day. i just regret not calling the police. they say that most locksmith are nothing but thugs and thiefs, and my experience only justify the rumors. and just to think that i live only to blocks away from these creeps. thats why i also installed a surveilance system. so no, i highly dont recommend this place. i'm just baffle about some of the good remarks this place got. well there is a sucker born every second. -----TO RESPOND TO YOUR COMMENT Mr. JOE; YES IT WAS YOUR STORE, I PASS BY IT EVERY DAY, YES IT WAS YOUR VEHICLE THAT CAME TO MY HOUSE, AND YES I SHOULD HAVE CALL THE POLICE ON THE GUY WHO CAME OVER WHO WORKS FOR YOU, AND YES THE BRAND OF LOCKS CALL TUFF STUFF IS MADE IN CHINA.... I'M GLAD I NEVER GAVE YOU MY CREDIT CARD NUMBER....SAY WHAT YOU WANT TO SAY Mr. JOE THE FACT OF THE MATTER IS BECAUSE OF MY NIGHTMARISH EXPIRIENCE WITH YOUR STORE AND YOUR EMPLOYEE I FELT IT WAS NECESARY FOR ME TO INSTALL SURVEILANCE SYSTEM ON MY PROPERTY. AND " I " HAVE LIVED IN THIS NIEGHBORHOOD FOR 25 YEARS NOT YOU. SO ONCE AGAIN SAY WHAT YOU WANT TO SAY ABOUT YOU TRYING TO DEFEND YOUR BUSINESS, BUT I NEVER FELT MY PROPERTY EVER VIOLATED, UNTIL YOUR EMPLOYEE STEPPED FOOT IN IT. BY THE WAY I'M NOT THE ONLY ONE IN THE NIEGHBORHOOD WHO FEELS THIS WAY....... read more