Manipulation at its finest. They make it easy to steamroll you into higher interest rates. These…read moreare already severely overpriced. Don't feel like they are the only option. Go in and talk to a credit union first and then buy a car privately that was well taken care of. You're welcome

They closed and took my money. Never paid the taxes, registration or title. There are many people…read morein this situation. Ky vehicle is in legal limbo. They are closed.

We (Phil Simmons) bought a 1996 Ford F250 4x4 for $4500.00 not including taxes, fees, etc. I think…read morethe total came to somewhere around $5200.00. When we got the truck home, we took it to a local car shop to have it thoroughly checked out. The shocks were shot, and all the fluids were as bad as bad can get. New shocks and all the fluids being replaced plus a general checkup on the truck costs us around $1600.00. We were told by a mechanic at Car Guys that the shocks were fine even though they were all rusted on the outside. What I'm trying to say is that one needs to make sure the vehicle you're interested in buying is thoroughly checked out before you buy. There are no warranties at Car Guys so once you sign all the paperwork and drive off the lot, you're on your own. One thought is bringing a mechanic if you're not a mechanic or take the car/truck to a mechanic while out test driving. Eddie was a very nice person and likeable. Cory seemed nice but was very busy. The cars and trucks are used and most likely picked up at auctions or trades. We learned our lesson because we did not have the truck fully checked out before we bought it. Would we buy from them again? Yes, but we would have the vehicle thoroughly checked out first. Prices seemed pretty good for cars and trucks at Car Guys. Again, check the car/truck out thoroughly before you buy.

We bought a 34' camper from here at the beginning of August of 2021 all was good but I never…read morereceived the title. When I went to DOL to get it taken care of DOL says that the title wasn't transfered to me like he was supposed to do, it doesn't even pop up in Washington's system and now we can't get ahold of him to fix it Update: we got ahold of him, he said he'd mail me the title. I ended up having to drive back up to Kent a week later to get it from him because he "forgot". When I got there to get the title we were informed that the original owner of the camper had sense passed. Cory had yet to put the camper in my name. So here I am, I paid him for the titling fee and now we have to figure out how to go about actually getting it in our names, 6 MONTHS AFTER WE BOUGHT THE CAMPER!!!!!!

Yes deals on vehicles are a good, reasonable value and seller is easy to talk to…read more Unfortunately my experience after purchase has been extremely poor as I found out near to the temp plates expiring that the registration hasn't been filed. That was after I had been told the plates arrived and was there in person to pick up plates that didn't exist. Since then my calls and texts have been unanswered and I'm pretty sure I've been blocked. I've been polite, patient, and trusting that Wanda would follow through on our arrangement and been disappointed on all three accounts. I could not recommend any less. Go somewhere else and avoid an experience in frustration, where someone can take your money, ignore you, and their responsibilities. Here's me going to the DMV with proof of purchase to try and get the plates myself instead. Working with her has been a waste of my time.

Amazing experience Wanda and Kelly were great!!! Beautiful cars and honest!!! We have been to a lot…read moreof car lots and this is by far one to visit and make a purchase at!!! Thankyou!!

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.

Recently purchased a car from this dealership. Found them to be very courteous and helpful. They…read morealso do servicing and give free oil changes for life for those purchasing their autos from the dealership. Also willing to negotiate and listen to customers concerns. Very happy with my purchase!

This is my second vehicle that I purchased from this store. Excellent service. Excellent cars…read more Highly recommended.

I have purchased 4 cars and have recommended 5 friends who have all been very happy with the cars…read morethey have purchased over the years. Tawfik tries really hard to make ensure you are getting the exact car for your needs and budget. One of the last few honest places to find a good used car. I usually ask him to find very specific cars and he always come through! Keep up the great work!

Went to check out a car and they answered all questions and made it a good experience buying a car!read more

Best car buying experience I have ever had. They had me in and out in less than 2 hours (intros,…read moretest drive, detailing) with the vehicle I wanted. No unexpected surprises or let downs. These guys know the meaning of customer service!

Very friendly staff very helpful very patient called back immediately. When I called to inquire…read moreabout a car had the car waiting to test drive out front when we arrived helped me when I locked my keys in my vehicle that I came there in and we're very accommodating when we gave them. Our budget would come here again!

These people are scammers. I bought a car from here and the transmission ended up being bad. PLEASE…read moreDONT GET SCAMMED HERE.

Yusuf and Yuliya helped me get a really low APR on my 2021 M5. Amazing customer service and…read morecommmunication.

While friendly, they are terrible at communication. Had an appointment to purchase, you know give…read morethem money, a car and was over an hour and a half late and had nothing prepared, barely an apology. Also, they took so long to pay off my trade in it cost more $, as they went beyond the 10 day payoff. A thing to know is that they do some work on their cars (not out of the ordinary) but it includes paint. We only went through with the purchase because the spec of the car was exactly right and we'd searched for a long time.

I highly recommend you get your next used car or truck from here. We bought a 2005 Dodge Dakota…read moretruck with a camper shell and it was the best value from here all the way to Monroe. We checked dozens of places because trucks hold their value and they were expensive. This truck had a few minor issues and they worked hard to resolve them. Had the truck over six months now and it runs like a champ. They went above and beyond for us by getting a piece of trim around the fender well and painting it. Also, they were kind enough to drive it to the Dodge dealer so I could get a pre-inspection. I don't know any other lot that would happily take one of the vehicles to the dealer just because you can't leave your work. Super nice and professional business.

There was no pressure to buy. It was definitely the best and easiest experience I've ever had with…read morepurchasing a car. I would recommend this dealership, I don't believe the negative reviews reflect this business. Also they offer some really great deals