I called because the deadbolt lock on my apartment door seemed to be malfunctioning and I was…read moreconcerned I might end up being locked out of the apt. Moshe came over, looked at my door and explained the lock was not the problem. He explained the strike plate from my door knob was creating the problem with the deadbolt lock above it. He adjusted the strike plate, showed me how to adjust in the future if necessary. I found Moshe to be personable, fair, honest and kind. He is now my go-to locksmith.

Called them this morning to get my locks rekeyed, and was happy they could do it within a couple…read morehours of my call. Their technician, Tal, was professional, courteous, and efficient. After working with him on my old locks, which he rekeyed no problem, we decided to replace my deadbolt. (No upselling, it was entirely my suggestion, as my lock was old and not working that well.) I was in a hurry and didn't price shop, so I don't know how their prices compare, but I consider I paid a reasonable price for prompt, professional and efficient service.

Mike came to my home. Gave me terrific feedback on what my choices were for locks. I am a first…read moretime condominium buyer and Mike helped me with what should be changed. I appreciate his prompt service, professionalism and pricing. You won't be disappointed. He is 5 star. Thanks.

Their customer service nosedived its simple. I was their loyal customer for over 15 years and no…read moremore! They did a poor job on replacing my sliding door lock and cause security issues. Called in to request to look at it. Won't come in till a week later. A week??! House can't be locked up?? Called a competitor and got it done on the same day. I was told by the competitor that the lock quality was so poorly set up. Good riddance.

They did a great job by opening my Safe for me for 65$, when I brought it myself to their office…read more They was very fast

Easy to communicate with and did high quality work for a unique job (affixing a lock to a communal…read morerefrigerator).

I needed locks changed at a rental property on a few hours' notice, and Ranaan and his wife Hanna…read morewere able to take care of it the same day. They were professional, showed up on time, and got everything done quickly without cutting corners. Communication was great throughout, and I felt confident the job was handled right. Super reliable and easy to work with--I'll definitely use them again and highly recommend them to anyone needing a dependable locksmith!

Outstanding Locksmith Service!…read more I had an incredible experience with this locksmith. He showed up on time, worked with total confidence, and changed out my locks with real expertise. What impressed me even more was how quickly he upgraded my old "dumb" door into a fully functional smart door--done in minutes, and everything worked perfectly! Professional, efficient, and clearly skilled. If you need someone who knows exactly what they're doing, this is the locksmith to call. Overall they worked with integrity and educated me on the device. Hands down- Best in town!

I have had some bad experiences with locksmiths before. But I would recommend this place. I got…read moresome keys duplicated. I appreciated the quick responses and not adding hidden fees.

They were friendly, honest, and informative. They come to you at no charge…read more I bought cheap keys on amazon, assuming it was the right one for my car. The locksmith attempted to program the key twice before informing me that it is not compatible. Luckily, he had a key made for my car with him. However, the price was similar to car dealerships. I would still choose this locksmith because of convenience and pricing (much cheaper if I had the right key bought on my own).

Otari is a straightforward and no nonsense locksmith…read more My tenant needed new keys--we wanted all the locks on one key. Otari and I communicated via email--pictures of the locks, keyslots and knobs were sent. Otari came back with a quote to rekey all the locks we wanted---a straightforward ALL IN PRICE broken down per lock. To know how each lock was being priced was important. No hidden surprise fees. He beat all the others who responded to my Yelp inquiry, including the one that someone at the local hardware store off Arlington sent me to. The job was done in less than 90 minutes--4 locks 3 doors. He had to enlarge an opening for a new lock and did that too, no extra charge. If Otari can maintain his pricing and speed (and service) he'll own Bethesda. Keep it up Otari! This is how businesses are grown. I'm rooting for you!

Very responsive and good pricing. I appreciate how friendly Otari was. I would recommend.read more

Eli responded to our problem, and solved it in no time. We feared we might have to replace a patio…read moredoor, but he fixed the lock for us.

In a total bind yet again, I turned to my fellow Yelpers to find someone to change my locks--again!…read moreThe reviews led me to make the call. While a direct quote wasn't provided over the phone, I was given a clear price upon arrival. That said, after my request, I was serviced within an hour. The technician was respectful, and courteous, and recommended the best lock for my door at a great price! I highly recommend them and would absolutely contact them again if needed.

My tenant was locked out of the apartment so I placed a call to Liberty Lock and Security. They…read morewere able to schedule for the same day. Within 4 hours Darryl Castle arrived. He was courteous and experienced. The night before I had another company come out and after 4.5 hrs could not open the lock. Darryl opened and changed the lock in 1.5 hours! His experience is an asset to the company! The price was worth the wait until today! Competitive pricing.

I've been here twice and was super impressed with their customer service and prices;…read more The first time was to copy a non-standard size key for my storm door that none of the regular stores could do - she used a cabinet door key and assured me I could return them if they didn't work right (they worked perfectly). The second time was to copy a completely non-electric key for a 20-year old car (another place had wanted $50, then $35 each?!!), they did it for $9 each and he even tested the keys himself before I paid.