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    All In Auto Group-Van Nuys

    3.1 (49 reviews)
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    **Let's set this straight... my name is Fernando Bryan Palacios because clearly this moron doesn't know who's writing and says it's a fake account 1. You shouldn't care what name I use if you actually read the contract instead of having a big mouth you would see that my middle name is Bryan 2. Instead of now talking about the warranty you should of told me this first hand at the beginning of contract, you saying "read the contract" clearly states that your used to making ppl sign without letting them know what useless warranty you offer. 3. Of course you cussed me out look at the videos and if you can't hear it put volume and also show me proof of your text records I got proof too Everything I have stated is not fiction they are FACTS and PROOF of what to avoid at this dealership and specifically you the videos don't change the truth to lies. It's stated and recorded. Next time have a better comeback don't just make up lies or try to cover up anything

    Sent this photo to my friend the night I bought the car after wiping down the dashboard
    Danielle M.

    I'm not even sure where to start. Spent $300 on a car detail because the inside carpet had dog feces... but I'll get to that in a moment. Every time I call, the receptionist Bella notifies me that she will tell Michael, but I never get a call back from them anytime I call. The vehicle I bought ended up being nearly $4k over the price I thought it was going to be. (Website said it was $15k online and the bank charged me $19k for the vehicle) which is fine I just wish I had known lmao After having the vehicle for a couple days I realized that there was a funny smell coming from the air vents, I took the vehicle into Subaru to find out that it was missing an air filter. The air filter that it DID have (because it had one air filter in the engine, no filter in the air conditioner) were covered in dirt and dust. The owner has denied this, I have receipts from Subaru and photo proof that the air filters were missing. The smell was still there, I took it in to get detailed, and the car detailer told me that the inside of the carpet had dog waste!! DOG FECES! I don't even have a dog! Spent $300 on the detail. $150 for the actual car cleaning and an extra cost for the odor elimination. I am horrified. Totally disgusted that they sold it to me like that. (Edit: the detailers notified me that the water was black after shampooing the carpets and joked about wearing hazmat suits.) I feel stupid for not smelling it when I bought it but all the windows were rolled down when I test drove it and purchased it. It smelled like wet dog for a few months I tried air fresheners and finally just got it detailed when I could afford it. I'm grateful that I cleaned my poopy vehicle because it is reliable but oh my god!! You can't make this crap up. EDIT: The company owner has now denied everything in this review an hour after I posted it. Funny that they can reply to a bad review but can't ever call me back regarding anything! I've seen other reviews complain how they don't call back but will talk crap on reviews. The company also laughed at my concerns rather than addressing them. Karma will poop on your door step one day!

    2013 X5 M Sport. Super clean , excellent Paint, flawless interior, well maintained.  - ALL IN AUTO - Thanks !
    Charles T.

    Good Selection of Cars. Competitive Pricing. Mike worked to get me the best deal that fit my needs. He even followed thru with some extra support which I was very surprised with. Great communication and they always showed respect. Most Small dealerships have a bad rep, but I would buy another car from here if needed. Thanks Mike !

    Eric C.

    My name is Eric. I recently bought my Mercedes Benz class c 250 from All In Auto Group. Michell and his team were very patient as I processed looking through many of their selections on the lot. When I found my choice they gave me much time to think on my decision. Not to mention, the owner (Michell) was extremely helpful and making sure this process was an easy one. The car works very well and I'm more than pleased with my purchase. Thank you!

    2013 Mini Cooper Paceman JCW All4
    win d.

    What a great car buying experience! No pressure at all and Mike and Alberto were very polite. We even didn't decide right away but they offered to print out a Carfax and sent us on our way without guilt or pressure to buy. After spending the day at several other used car dealers, we were confident that All In Autos was where we wanted to purchase our kid's first car. Nice guys, no pressure, fair price. No need to be worried, come here for your used car, such a pleasant experience. Thanks Mike and Alberto!

    All In Auto Group lying through their teeth.

    RUN! Despicable used car dealership. Fraudulent business practices! Avoid these folks at all costs. Sold my dream car out from under me and lied by saying it was "sent back to an auto auction". Michael (Manager) and Maribel operate this business shrewdly with the worst communication I've experienced over my 9 years buying and reselling cars. I was interested in purchasing a 2006 Mercedes SLK55 AMG out of state and reached out to them on April 10 ready to place a deposit on the car. Michael promised a detailed invoice with price breakdown, that I could put a deposit on the car, and schedule a PPI inspection with a mechanic of my choosing. NONE of this came to fruition. Dealing with these jokers is like pulling teeth. The manager won't answer his phone or respond to texts, sales staff lie and say they will get back you, they won't answer emails either. After one sided communication from April 10 until April 18, it was radio silence until the sales staff responded to me with the attached text. If you're familiar with auto auctions, you know "Caveat Emptor" all sales are final and you can't return a purchased vehicle to an auto auction. This dealership is a disgrace to other reputable dealers in the LA area. Spend your money somewhere else. Run like hell from All In Auto Group!!!

    We LOVE IT!!!

    Let's me start with this I drove 93 miles to purchase a car from Mich at all in Auto. The reason for that is I fully trust and know that Mich will provide me with stellar white glove service every time we have an interaction. I originally purchased a car from Mich in Riverside back in 2015 , he then immediately sold my niece a car, my friends a car and so on not only did I have a great experience working with him but whenever I call and refer someone he always delivers and exceeds my expectations. I am happy when I can send him business because the return by him helping my friends and family with there vehicle purchases is priceless I had a friend who had a horrible experience with a local dealer spent 3 days getting the run around which we all know is frustrating so yesterday I said hey I have this guy who is amazing and will get you want and need with no BS my friend said ok so I immediately jumped on the phone called Mich and explained the situation as he always does in less than1 hour my friend was approved and we were on our way to pick up the car that my friend selected, Mich had it all ready to go when we arrived. If you looking for a car you have 1,000's of options we all know that but if you looking for a car and want a seamless experience I suggest you go to All in Auto no matter your background or credit Mich treats everyone with respect. Heis Definitely on of the elite in Car Sales!!! Much is honest, caring and straight forward with what is required from you to get you the car you're looking for. I will not only continue to purchase my cars from both All in Auto & Mich but I will continue to Refer all of my friends and family to him as well

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    Amazing people, amazing service ! I would come here again and buy another car. Mike is the guy to go to !

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    Page 1 of 2

    Ask the Community - All In Auto Group-Van Nuys

    Review Highlights - All In Auto Group-Van Nuys

    Mike worked to get me the best deal that fit my needs.

    Mentioned in 10 reviews

    Read more highlights

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    I went in to Honda Van Nuys looking for my dream car. After everything I have been through, I knew…read moreI needed a reliable car to drive on a everyday basis. I went with my amazing cousin and we were so happy and satisfied with our experience here. I want to sincerely thank Edgar, Louie, and Carl for their professional sales buying experience. The moment we walked in, we were greeted and welcomed. Edgar went above and beyond with his respect and kindness throughout the car buying process. We felt very taken care of and they were patient as we looked around for the best car. I definitely recommend Honda Van Nuys if you are looking for an affordable car. I am loving my 2026 Honda Civic. It is very life changing and such a beautiful car. The ride is so smooth and everything I ever dreamed of! Thank you so much, Honda Van Nuys!

    I had an absolutely incredible experience purchasing my 2023 Mazda CX-30 Premium from Honda of Van…read moreNuys, and I want to specifically recognize Joyce in sales and Carl in finance because they both went above and beyond. Joyce was truly AMAZING. She was incredibly responsive, knowledgeable, and supportive throughout the entire process. From the very beginning she made everything feel easy, transparent, and stress-free. She answered all of my questions quickly and made sure I felt comfortable with every step of the purchase. This was honestly one of the smoothest and most enjoyable car buying experiences I've ever had, and that's entirely thanks to Joyce. Carl in finance was just as fantastic. He was extremely informative, patient, and took the time to clearly explain all of the paperwork and options so I felt completely confident and comfortable with everything. The finance process can sometimes feel overwhelming, but Carl made it straightforward, transparent, and actually enjoyable. I also want to mention Greg, who was very kind and welcoming as well. The entire team at Honda of Van Nuys made the experience feel professional, honest, and genuinely customer-focused. This was actually my first time ever coming out to Van Nuys, I drove all the way from Irvine to purchase the car the same day, and it was absolutely worth the trip. Joyce and Carl made the entire experience exceptional. If you're shopping for a car, I highly recommend asking for Joyce in sales and Carl in finance. They are both outstanding and truly made this a 5-star experience. Huge thank you to the team at Honda of Van Nuys for such a wonderful car buying experience!

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    I had taken my car to another dealership and the work took almost a month and broke down again 6…read moremonths later. I brought my car to Van Nuys CDJR and Albert took really good care of me and my car was fixed in a week. I was comforted by how confident Albert was that we'd figure it out fast and even dealing with my warranty company was a breeze. I'll definitely be bringing my Grand Cherokee back for any future needs!

    THE SERVICE HERE IS THE WORST…read more When you call about needing service, the associates mislead you or intentionally leave out details like how long anything will take. Probably because even just an evaluation of the car's problem will take multiple days and the repair itself will take weeks. They tell you NONE OF THIS upfront. The associates are also the opposite of helpful or warm. They all make you seem like an asshole for asking questions. You also get different answers depending on who you ask, on topics ranging from what's covered to what things cost. Maybe the place is just way too overwhelmed and needs more employees and space. But the last time I almost got work there, I was told it would they would need my family's minivan for at least a few days if not weeks to fix one middle row seat that wasn't locking into place. Fed up (and having lost the car to them for weeks before), I left before the evaluation and instead went to Olive Auto in Burbank. Fixed up in a matter of hours. Never again with this terrible operation.

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    I had such an incredible experience working with Allison at DriveWise. After a tree unexpectedly…read morefell on my car, I was in a tough spot trying to quickly find a replacement while balancing a full-time job and taking care of my two young children. The whole situation was stressful, and I needed someone I could trust to move fast and make the process easy. I found DriveWise on Yelp and was connected with Allison--and I truly couldn't have asked for a better person to help me. From the very first conversation, she was responsive, knowledgeable, and genuinely cared about helping me find the right car within my budget. Within just four days, she had everything handled and my new car was delivered right to my house. It honestly felt effortless on my end. Allison went above and beyond at every step, and I'm so grateful for how smoothly she made everything during a chaotic time. I would never use anyone else again when purchasing a car and can't recommend Allison and DriveWise enough. Thank you so much for everything!

    I worked with Donny at DriveWise Auto who was referred by my financial planner. I HIGHLY recommend…read morehim and DriveWise. I've wanted a new car for over a year - my first in 20 YEARS!!! But, because it's been so long I didn't know where to start and did not want to work with a dealership on my own, so I'd basically given up. Enter Donny. He listened to what I wanted, asked helpful questions and guided me as I narrowed down my choices. He let me know where to go for a test drive that had the car in stock, what to ask and what to share so it would be a comfortable experience. Within a week, I had a new car that I absolutely love. To top it off, when he delivered the car, he spent more than two hours helping me learn the car and all the new systems/features that I was not used to in my old car. I am super happy. I don't know why everyone does not use Donny and DriveWise. Thank you, thank you, thank you!

    Keyes Lexus - This is one of my best friends and sister who loved her new car. Thanks to Raymond and Keyes Lexus

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    My experience buying a used car at this location was okay . Of course the agents wanted me to pay a…read morelot for the car . So it was a back and forth transaction even that I have excellent credit . The good experience I had here was talking to LUKE ( the skywalker lol ) He was very friendly and his costumer skills are on point . Next time I buy another car here I'll ask him to sell me the car

    I met Ruman in October 2025 when I purchased my Lexus RZ 450e. He is very kind and answers all the…read morequestions you need to know. Overall, he 's not pressuring you or saying anything to make you buy a car. I told him I live too far away, 3 hours and 45 minutes away, and he did most of the paperwork before I got there. This is the quickest paperwork processing I've ever experienced when buying a car. We test drove the car, driving around , and I really loved it. Later in the parking lot, we tried the self - parking option, but it was not working. That 's okay; no big deal. I can figure it out later. I am very happy with my new electric car. However, later on, I tried multiple times, and the self-parking feature was still nonfunctional . I called Ruman to get it fixed and taken care of with no hassle. Ruman always answers my calls and quickly replies to my text messages, even on his days off. Also, shout out to Andrew, the manager of the service department. Thank you for fixing my car correctly . Lexus in San Diego diagnosed that my driver mirror camera needed calibration and took them three days. Andrew and his technician diagnosed my car again, and there was nothing wrong with the driver mirror; the camera was still working. Andrew found out that my backup camera was not functioning . You could still see the camera when backing up the car, but the sensor was not working, so it wasn't braking when cars drove by closely . He replaced the new camera and recalibrated it; now the car is 100% working. I am very happy even though it took ten days to fix . Mostly, ordering parts took three to four days . But anyways, thanks for letting me loan a car for ten days at no extra charge. Overall, Ruman and Andrew are the best . They listen to their customers' needs and solve problems .

    All In Auto Group-Van Nuys - car_dealers - Updated May 2026

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