I'm sharing my personal experience with Advanced Restoration so others know what to expect…read more They were hired by my insurance company to handle the demolition and mitigation for water damage in my home. During their work, additional issues arose in areas they handled, and in my experience the amount they initially offered to contribute toward repairs did not come close to covering the actual cost. This led to a lengthy back-and-forth over several months, and in the end my insurance company--not Advanced Restoration--covered the repair expenses related to those issues. I also had several concerns about professionalism while the crew was in my home. Despite multiple requests, some workers did not consistently wear shoe covers. I also heard profanity used inside my home, which made me uncomfortable. On one occasion, I observed two workers smoking in my driveway. These were not behaviors I expected from a company working in a residential environment. Overall, based on my own experience, I personally would not use this company again. I hope they take steps to improve communication, professionalism, and care for clients' homes in the future.

We had our bathroom remodeled by Advanced Restorations Plus Inc. over a year ago and recently one…read moreof the drawer glides broke. At first, I thought it may have been from the original installation, but Pete came out and explained that the drawer had simply become too heavy and caused the glide to fail. Even though the bathroom was out of warranty, Pete still took the time to help us. He didn't have the part at the time, so I bought it thinking we could fix it ourselves -- we quickly realized we could not! I called Pete again, and he came right by and fixed it for us. When I tried to pay him, he refused. That kind of customer service is hard to find these days. It really says a lot about a company that still takes the time to help their customers long after the job is done. Pete was awesome, and Advanced Restorations Plus Inc. is truly a company that stands behind their work and cares about people. Highly recommend!

This was the worst thing that ever happened to a house that I lived in. It happened in March it was…read morecompleted in August. There's extensive mold damage on water damage due to a pipe that broke in the kitchen. My insurance adjuster recommended custom restoration. Have never dealt with any companies like this in the past but my neighbor use them and was very happy with their results. There was extensive way due to supply chain issues. Just had to pay my deductible that's it. Very happy with the work that was done their true professionals. They did not try to upsell me anything or make things more expensive which I appreciate. Highly recommend this company to anybody who has water damage or need the kitchen replaced. Hopefully when I need them again I give them a five star rating

My house flooded a few months ago and I called Kustom US. At first they were great. They showed up…read morequickly, got the demo done and had fans drying my house. But when I hired them to do the remodel, the job went south very quickly. I am very unhappy with the work this company did. On day 1, they broke a pot that had a plant in it and didn't tell me. They hid the plant in a random bucket and I had to be the one to get them to replace the broken pot, which didn't happen until the last day of this 2 month ordeal. They used the toilet at my house, which was in my bedroom, and didn't flush. When I was home, a worker said some very inappropriate things to me like "cock and fuck" and "this insurance work is such easy money." Which made a job I already felt uneasy about, more unsettling. They left dings in the walls and spaces between the baseboards and flooring. The baseboards are not the same shiny white they used to be, they're dull and look dirty which makes me think they were only primed. There was sticky dirt left on almost every other panel of the new flooring that I have to use goo-gone to get off. They re-installed my toilet, stove and dishwasher side-ways and the sink in my guest room only dispenses hot water now. They used my couch that I had placed outside as their own personal work station. I came home to stacks of wood and tools on the couch. Some of this was fixed and taken care of but I had to ask over and over again. I am not a confrontational person but there were times where I had to fight with my project director for the sake of getting my house back to what is was. Overall I would not recommend this company and wish I would have used someone else.

I hired RESCO to assist with restoration for soot and odor damage following a backyard fire…read more Initially I was pleased with their quick response. Ryan was very helpful through the process (literally the only positive). However, my floor is now damaged because of how they performed the job. After completing the cleaning process, they had fans running for 3.5 days. After inspecting my house, there was standing water/puddles of what can only be described as slime throughout my flooring. My floor is laminate, which means not only are you not supposed to mop it, you certainly should never have standing water on it. The water and slime were still there after the 3.5 days of fans/HEPA filters running. When RESCO arrived to complete a walk through, they also seemed surprised to see the standing water. They reported, "We didn't have a bucket to ring the mop out" the day they completed cleaning and "[they] thought the fans would dry it out" and that is why they left the water/slime on the floor. They also stated, "We don't know what all the slime is." They could not even complete the walk through because they, again, did not have a mop and bucket. They had to return later that day to mop it up. Of note, after they "mopped" it, the slime-like residue remained, which is extremely slippery. I'm 29 weeks pregnant and almost fell walking on it. After raising concerns regarding the damaged flooring, they did not care. Luke, the owner himself, said he would not do anything, despite his workers clearly messing up and inappropriately "cleaning" my floor and leaving water on it. This was a known problem even the workers acknowledged. They wouldn't even clean the slippery, slime-like residue from the floor. I cannot believe how incredibly unprofessional Luke was, not to mention the worst customer service I have experienced. He simply said, "Take me to court." Not only is my floor damaged throughout the house, I now have to pay someone to actually clean the floors and the slippery slime off the floor. Please save your money, including the money you will need to replace damaged flooring, and do not hire RESCO for your restoration needs.

We got recommended RESCO from a plumber we had come by about a possible leak/floor damage we were…read morehaving. Sure enough, we had mold!! RESCO was professional and thorough throughout the whole process. I had dealt with Micheal (thanks Micheal!) and he was very easy to work with! Great at explaining every step and making sure my house stayed clean! We have a new baby and I appreciated the extra caution he took. Great customer service! And always on time! We had Trevor (or was it Travis!??) that helped us out too and he was great also. I was going to wait until my laundry room was completely done to write this review, but unfortunately the company they recommend hasn't started and it's been almost three weeks (ahhh!!!!!) 0_0 ....sooooo I didn't want to wait too long and forget!! Worth the review! And worth hiring! Thanks RESCO

Pinnacle did a fantastic job bringing my office back to life. Two months ago I had a flood at my…read moreoffice & I was completely devastated. Leo & his crew swooped in & handled everything efficiently & professionally! I didn't have to do anything, they kept me up to date on the status of my space. It looks better than ever! Reid went above & beyond to help me out even after the job was completed. I really appreciate all the hard work & support I received in an uncertain time. I would highly recommend them! A big thank you to Leo, Reid & the whole crew!

I've been working with Pinnacle for nearly 16 years. Every time we need them, I'm always surprised…read morethat they continue to out do themselves and make things better than they were before the emergency. They have excellent project management skills, detailed reporting, and excel in interfacing with insurance adjusters and claims departments making each event something that we can navigate easily. I cannot recommend the Pinnacle team enough.

This Servicemaster by First Response was a great company to work with. The team kept me up to date…read morewith the progress of my project and they are extremely friendly and professional every time. I would recommend them to anyone who needs their services and I would definitely use them again!

This review is long overdue! I was overwhelmed and quite honestly at a lost on what to do. My water…read moreheater had burst and caused quite a bit of flooding in my home a few months ago. I can't thank Diana and her team enough for helping get my home back together. Their communication and guidance were truly a blessing and got me through this tough time. Their service was quick and impeccable. I can't thank them enough!

"We had a refrigerator in our pool house leak and got our floors wet and started to create mold. I…read morewas referred to West Coast Fire and Water. The project manager came quickly and discussed our options. They contained the area and cut out the wet materials and got everything dry. They were professional and moved very fast and everything is all back together. I would highly recommend not having a disaster like I did, but if you do, call West Coast Fire and Water".

Professional service. Fair pricing. Very knowledgeable of all issues related to damage and…read morerestoration. Very satisfied.

Jim provides excellent work and service from the first phone call to the last visit. I called Jim…read moreon a weekend and he answered the phone, listened to my situation and he asked for photos. After reviewing my photos, he called back, gave me tips on things I could immediately and made an appointment for the next day to review the water damage and mold concerns. When Jim came the next day, after a full assessment, he gave us tips on how to remediate the situation ourselves, but after consideration, we decided to have Jim do the work. Although our job was relatively small (a toilet seal failed on a slab foundation on the first floor), Jim was meticulous about setting up a containment, doing a full remediation and final clearance test. If I ever needed additional work on my home after water leak or intrusion, I would only call on Jim to review and remediate.

Jim with Big Dog was great - knowledgeable and professional. He explained each step of the process…read moreand kept us apprised of status, as he worked quickly through 2 water intrusion issues with mold in our home. He ensured the remediation was complete with a third-party inspection and cleaned up his workspace before completing the job and gave us some parting tips for remodeling/repairing the 2 areas affected. Highly recommend!

We contacted Norcal Environmental to do asbestos and lead testing on a property in Sacramento. The…read moreoffice manager, Holly, was very professional - gave us a cost estimate for the testing and scheduled us for the next day and as promised, got a call the evening before with an eta. Nat, the technician showed up right on time and we received our lab test results within 4 hours of his inspection. Cost was right in range of their estimate. Very satisfied with this Company. Professional, punctual, excellent service and reasonably priced. I would definitely use them again.

This company tries to bully you into going with their company. They overcharge for their testing…read more Jim is rude and disrespectful. He made threats to call the air quality control when I chose to go with a diffferent company who charged much less. I then received a visit after an anonymous call was made, yet they didn't find any violations etc. Do NOT give this shady company your business. If I could give this 0 stars I would.