I own two home service businesses here in Sacramento. Ace Plumbing Heating And Air as well as The Trenchless Co. We have been working with Emergency Services Restoration for years and they've always done a great job for us and our customers when needed. We recommend them to any of our customers that require their services and have never had bad feedback from anyone. Keep up the great work and thanks for being there for us as well as our clients when needed. read more

Contacted Emergency Services Restoration service and they promptly sent out a tech to assess the needs we had for water and waste removal from under our house. An estimate was given that was acceptable and they scheduled work the next day. They were prompt, professional and well experienced in their field. They completed the service and scheduled a follow up after plumbers were completed with their repairs. Very happy with their service and highly recommend. Their office and trucks for the Valley operate out of Stockton, Ca. read more

Lindsay is the ESR rep that comes to my office at Ace Plumbing, Heating & Air, and she is always very pleasant...plus she brings treats :-) Our plumbing technicians call them every time we need mold or water damage clean up and they are quick to come out any time we need. Thanks guys for helping us out and thanks Lindsay for the snacks! read more

Water damage to floor due to plumbing. They showed up quickly. But, required me to pay the "estimate" immediately. It was &12,998. I paid on credit card so the work could begin immediately. The 1100 sq ft unit was completely wet under synthetic laminate flooring and flooring material had to be removed. The cost, after the work was over $7/sq ft to remove. It took less than e hours. The cost to replace flooring, including labor was $2,500. My insurance co covered only $4/ sq ft to remove flooring which was more than normal. They told me this company was a rip off and took advantage of the situation. In conclusion I had to pay almost $6,000 additional to ESR because they refused to adjust the unreasonable fee. I was forced to pay the full $13,000 under duress because of the urgency---they processed my card for the full amount. I would NOT recommend doing business with them. I've worked with other restoration services in other cities and never one as dishonest as this. read more

They came right over when we realized the mold in our rental serious. Talked to the manager immediately to relay the seriousness of the issue and came back right away with air scrubbers and fans. Gave a fair estimate and got to work on what turned out to be a major remediation job of mold and sewage. Hard workers who didn't waste any time. I recommend them. read more

Amazing amazing! Hieu made the process very easy without any stress. My attic was full of water and he left it really good. I even got a compliment by the plumber and said he did an amazing job down there. Thank you so much . read more

Emergency Services Restoration, Inc. of Sacramento came out today. My representative " Hieu" was very kind, courteous, respectful and through-row. He was promptly on time. He did a through-row inspection of the crawl space under my home, to detect for any leaks. He also came inside and checked moisture levels. Fortunately I did not have any problems. This is the second time I have used this company and would highly recommend them. They are very honest too. i would give this company a ten star rating! Sincerely read more

Back in April of this year we had esr come and find our leaks. The found the first but couldn't find the second. Fast forward a few weeks and we found our second leak coming from the shower we asked for it to be demolished to see the damage the water had caused under the shower pan. The retaining wall was exposed and found the leak going through the wall. Instead they just left as is and tried to dry as is with the blower not do anything but running up the cost. I was told that we were not going to be charged for the whole shower removal as the didn't remove all of it just to pieces. So a week later still high moisture reading. I suggested funneling the air in there seeing they couldn't figure it themselves. After all done they are still charging us for a full shower removal of over 1500 and an extra 200 for a shower pan that was never removed as well as dumping fees. Not the most honest of businesses. read more

Before the plumbers can do their job they told me that I had to have a clean up crew fix the problem before doing that job. This is the company he recommended. Within an hour they were here to and took care of the problem. I would like to thank Hieu and his partner Kyle for coming To my home at a stressful time. The problem was located And dealt with in a quickly manner. I would like to thank Hieu and Kyle For their professionalism and quick Thorough work. I highly recommend this company. read more

Hue and Khua are absolutely the best! they are so hardworking and incredibly nice.. I can not give enough stars for them and this company. They came out the same day I called to give me a quote and back the next to fix. But very patient and understanding and went above and beyond! If you call and get these two fabulous guys, your very lucky! read more

I had a sewer line leak last week so I had to have someone clean up the crawl space before plumber can come in. Sergio and Mike came to the rescue and they did a great job! They even talked to the plumber and help him identify the location of the leak! read more

Emergency Services Restoration - Damage Restoration Near Me - Sacramento, California

Mr Hieu from Emergency Services Restoration was very skilled and competent in identifying the source of the pipe leak under my house. Other companies failed to locate the leak. He was prompt in extracting the water buildup and explained the situation to me very professionally. He showed me pictures of the leakage and was very easy to talk to and ask questions. I would highly recommend Mr Hieu from ESR as he knows what he is talking about and is able to problem solve to the customer's satisfaction read more

I called Emergency Services Restoration for help with flooding in the crawl space of my rental property. They were so professional throughout the entire process. A technician was out right away, communicated with me and my tenant, sent me photos of before and after, and was clear about the pricing and payment schedule. I worked with Hieu and he was awesome. I was so pleased with the service I received and would definitely use them again. read more

See all

These guys were great at first but I have a few problems. 1, they refer you to a pack out company that has Predatory Business Practices (NorCal Home Designs). Do not be fooled by a company like this unless you have EXTENSIVE damage and the services are worth it. 500 bucks for bubble wrap that was never even used! Anyways, Luke was great and came and cleaned up and was super helpful. He also referred me to a company to do the demo work who was also great (A1 Construction) but then when it came to repairing....nothing. I got one call to set up an estimate appointment then no call, no show and no call back after I called and even texted a few times to find out what happened. Kinda lame guys. read more

Tenant died mid December 2019 in a unit in Auburn, CA and wasn't discovered for 3 weeks. Body was found next to refrigerator and water heater. I requested a through cleaning from floor to ceiling in mid February 2020. Floor was vinyl tile and technicians used a injection rug shampooer on it. It appeared that they didn't clean the bedroom floor as debris was still there after they left. Counter tops in kitchen were still dirty. Dead blow flies were on window sill, maggots and blow flies were found under refrigerator and water heater as well as dried up body fluids. Human tissue was found on door frame and water heater, next to where the body was found. The walls and ceiling as well as cabinets were not touched. I had to hire other people to do the work that Emergency Services was suppose to do and they were able to clean the unit with normal cleaner and elbow grease. I refused to pay them for the extremely poor job and they threatened to refer my account to collections. DO NOT USE THIS BUSINESS, THEY ARE A RIP OFF. read more

This company is awesome! Great customer service! Came out the same day they were recommended to us by a plumber to clean up sludge under the house created when a pipe burst. They have us a detailed quote with a couple of options and then came to do the work within 24 hrs. Professional demeanor! Rob, Sergio and Mike were all fantastic! Worked with us to make sure there was very little disruption to family life! I highly recommend this company! read more

Juan Mancilla was professional and kind! He took the time to explain everything that needs to be done after a water leak. I highly recommend this company! read more

After our sewer backed up into both bathrooms, ESR helped make the best of a bad situation. Thank you Luke for your prompt response and setting up the testing and clean up crews. I would feel comfortable recommending ESR to anyone in the same situation. read more

This company is outstanding! Our technician, Hieu, was fantastic! Our major plumbing issue (100 gallons of grey water leaking in crawl space) was treated and removed in 1 hour. We called (800) 540-5532 and spoke to Josh at 9:00 am. A 24 Hour Emergency Services Restoration Truck pulled up to our house just hours later. Hieu was prompt, courteous, and extremely knowledgeable. He diagnosed the problem, immediately got to work and vacuumed out all the water. Our plumber came soon afterwards to fix the leak. A top notch job from a fantastic company helped us out immensely! All done Friday, the day after Thanksgiving!! We highly recommend 24 Hour Emergency Services Restoration. read more

My experience with Emergency Services Restoration Inc. in Sacramento was out of this world! I called in with a plumbing service catastrophe. I was very overwhelmed with what was going to happen as I'm in the process of selling my home and the buyers had a home inspection scheduled in 3 days. Rob and Sergio were at my home within 90 minutes. I was crying when they walked up. They both were very informative and respectful of my delicate situation as well as understanding the sense of urgency to get this fixed asap. They got everything set up quickly and cleaned as they went. They came back to check if things were dry exactly when they said they would and were available by phone for more questions even later in the evening to keep me rest assured that everything would be okay. Super impressed. Great company. Very pleased. read more

I owned a property that had an upstairs leak to the downstairs kitchen. These folks arrived on time, had equipment in my house for several days to dry out the area. Great service during a very unfortunate situation. They were professional and reasonable. I trusted them in the home. I would use them again if another situation arose. read more

Sergio and Junior did a fantastic job cleaning up a foul mess caused by a broken kitchen pipe. Both gents were friendly, patient, and efficient. The terrible situation became a positive experience with the help of these awesome technicians. Thank you so much! Best regards, Diana W. read more

No way! The project manager was abusive, pushy and argumentative. I interviewed 2 others before settling. When dealing with insurance, and these remediation services, I think home owners need to be very careful. read more

Sergio and his crew took care of our waste water leak quickly and professionally. I would definitely use his services again. Thank you Sergio! read more

Super professional - coordinated all the contractors along with the insurance agent to get the job done quickly and efficiently. Bryan and Luke were lifesavers. read more

I was referred to Emergency Services Restoration after the roof in my office leaked which saturated the carpet and sheet rock. They were very professional and courteous, showed up within 30 minutes, had all the required equipment on the truck and got it up and running quickly. After the area was dried out, they came back to remove the equipment just as quickly as they set it up. If you have any water damage issues, this is the company you want to use. read more