1. Kustom Disaster Restoration

1. Kustom Disaster Restoration

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Gold River, CA

Kustom Disaster Restoration

3.8 (93 reviews)
Open Open 24 hours

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Mold remediation

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a black dog in a bathroom
Emily N.

Update: tile guy showed up to start shower tile and said he couldn't start because there was no sheetrock up and the studs and electric were t moved for the niche. How does this even happen?? I felt bad for the tile guy...what a waste of his time. DON'T DO IT. We chose Five Star because it was the preferred company by our insurance company when we had a leak in our shower. Because insurance made us remove all materials that were part of the shower across the whole bathroom, we pretty much ended up needed to gut the whole bathroom. This happened in early November 2021 and it is now mid April 2022 with no end in sight. The communication is non existent and I am literally babysitting the process. For example, I just texted our "project manager" (in quotes for a reason) and asked why no work had been done today because I was told that countertops, sinks, and faucets were going in today. She didn't know. In fact, the last text I had from her was yesterday saying that everything is going smoothly! How about that! Now there will be probably another week or two until one thing goes in, then another week or two to put in one more thing, etc. Another example of the horror we are encountering is one time, the estimator came over to check out the demo and when I opened the door I was like, "uhhh hi?" Because we had nothing scheduled for that day...he said, "I'm here to check out the demo." I said, "uhhhh nothing has been touched and no one has been here for three weeks....nothing is demoed..." They're about 50% more expensive than other vendors and with the s**t customer service and communication, I wouldn't even try them out. If your insurance company says Five Star is your preferred vendor, just take the payout and use someone else. Don't let Five Star tell you it's all related to supply chain issues, etc. Not true. We've have two others look at our project since and they've both said they could have gotten the stuff and finished it months ago. Hoping someone from Five Star sees this and gets the show on the road. Next step is demanding the insurance money back and we'll have someone else finish up the job. The photos I have attached are from 2/28/22 and today is 4/15/22. The only progress made since this photo is floors (OH WAIT, WE DID THAT PART OURSELVES) and the shower pan has been hot mopped/the new drain is in.

Improperly installed tile

Im appalled at how this company treats its customers. Absolutely ZERO communication when an issue arises. I left out of my previous review that the electric company that they contracted to do work on our home turned off our solar panels AND NEVER TURNED THEM BACK ON! Which left us with a $5704 bill. Initially the company told me to submit my charges to MY insurance company! Are you kidding me? So you're asking me to submit a claim for an error on behalf of your contractor-FRAUD. It has been just over 6 weeks since they told us we would be reimbursed for this-and not one dollar has been reimbursed. I have called, texted and emailed multiple times with the response "let me get an update" "no updates currently" continually. I was then directed to David Chalupka for an "update". Called, left message with the secretary. And also no return call has been yet. I just received a call from the extremely pleasant owner if the electric company (obviously given my number by Kustom, who couldn't find the decency to return my call-great customer service) and was kindly given a proper update!

Original old bathroom.

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11 months ago

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Aaron P.

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7 months ago

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2 years ago

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9 months ago

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Aaron P.

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9 months ago

Alan responded to our call and immediately prepared a detailed bid. We have confidence in Kustom (aka 5-Star.)

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1 year ago

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Aaron P.

Thank you Ernest! We will pass this on to the team!

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1 year ago

The cleaning crew (Leo and Odell) were absolutely incredible! Friendly, efficient, hard-working. I couldn't possibly be happier!

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Aaron P.

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1 year ago

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Aaron P.

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1 year ago

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Aaron P.

Thanks Ted! We will pass this on to Luis and the rest of the team!

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4 years ago

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4 years ago

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Aaron P.

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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3 years ago

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2 years ago

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Thank you for the review! We will pass this on to the team!

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1 year ago

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6 years ago

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Aaron P.

Thank you Ryan! I will pass this on to Nate and the team!!

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3 years ago

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2 years ago

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2 years ago

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Aaron P.

Thanks for the review Jim. I will pass this on to Ron and the team!

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2 years ago

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4 years ago

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6 years ago

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Aaron P.

Thanks, Shauna! Hope you enjoy the new flooring!

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4 years ago

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4 years ago

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6 years ago

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7 years ago

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4 years ago

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Thanks, Rup! I will pass this on to the team!

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3 years ago

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5 years ago

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3 years ago

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5 years ago

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8 years ago

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Aaron P.

Thank you Patrick! I will pass this on to Nate and his team.

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6 years ago

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Page 1 of 3

Ask the Community - Kustom Disaster Restoration

Review Highlights - Kustom Disaster Restoration

We would like to compliment Julio Peraza and Chris Torres from Five Star Restoration and Construction.

Mentioned in 55 reviews

Read more highlights

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Kustom Disaster Restoration - contractors - Updated July 2026

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