Our experience with All Covered Painting was excellent. They're right up there with the best in our experience. They did exterior painting on our house September 2015. In the estimate phase, Rich Wall let us know that it wasn't strictly necessary yet to paint our 15-year-old Hardie Plank siding. With the factory-applied paint the siding is protected for much longer than we realized. Our siding is a light green, and fading was not an issue. We so appreciated his honesty because it saved us thousands of dollars! We were painting not to change the look of the house but just to keep it maintained. The trim and decorative shingles definitely needed work and his estimate sounded pretty reasonable, based roughly on what other reviewers seem to be paying. Rich assured us that All Covered Painting guarantees customer satisfaction and is prepared to do what it takes to achieve it! Our experience with them bore that out.
They were able to get us onto their schedule even though the rainy season was starting. They worked around the rain and though we had to be patient for a few days, Rich kept in touch day by day until it was possible for the crew to start.
The first step was pressure washing the whole house. The washing crew also treated mold and moss growing on two sides of the house. Rich warned us that the stains on the siding might not come completely off, but the siding would not be compromised. Most of them actually did come off and the siding looks way better.
The paint and stain crew, headed by Misael, were calm, friendly, hardworking, and careful. They got all the trim and the shingles done in 2 1/2 days. (Our house is a tall two-story on a steep incline, with very steep, multi-level roofs which at one point also got really hot in the sun.)
They first stripped off the old stain on the shingles, then revived the shingles to a plain wood state (which did cost extra but was well worth it), then applied new stain. Compared to the original stain, which was mottled, faded, and blackened in spots, the new stain was fabulous. The color was now entirely smooth, even, and bright. It looked perfect!
They put two coats on the trim, one day apart. Even the first coat was almost flawless. The second coat was gleaming, sharp, and pristine. They also painted our front door, and were able to get two coats on in one day, removing the hardware and weather stripping and replacing them with new pieces that we had bought. The door looks wonderful.
At the conclusion of the job we went on an inspection tour and found just a couple of areas that needed touching up or cleaning up beyond what they had already done. They were careful to flawlessly correct each one. When they left we felt like the whole place was perfect. We would have to give this crew rave reviews for their skill, dedication, quiet cheerfulness, and professionalism!
A few months later we were startled to notice some of the shingles were noticeably faded. I contacted Rich Wall who came out immediately and inspected them. He said he would correct the problem per their warranty. A few weeks later the shingles were pressure washed, then three weeks later Joshua and Kelly came out and restained the shingles. They used the same semi-transparent stain we had chosen before but this time they used oil based stain instead of water based. Joshua said it does sometimes happen that defects show up later and they have to redo it. The problem could be the wood itself, or it could be the reviving step wasn't completely uniform. At any rate Joshua and Kelly did perfect work and the shingles look wonderful once again. We so appreciated the gracious attitude of everyone involved in backing up the warranty and redoing the work. Everyone we have dealt with at All Covered Painting has been super professional, courteous, pleasant, and neat. I can't say enough good things about this company! read more