We used them to replace a pool pump. Very competitive price and were able to come out at a…read morereasonable time. There was a bit of an issue with the installation, but they were honest about it and resolved it quickly. I would recommend them again simply because of their honesty, which is refreshing to see from a business.

Did a great job! Very happy with their Service! I highly recommend them! If you need a pool,…read moreCleaning, or hot tub, Cleaning, you cannot go wrong!

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Very knowledgeable. Very fast. Very reasonable. The service I requested was a inlet leak fix. It…read moretook the owner seconds to find the leak (others had failed for hours) and then he had a tech come the next day and replace. I also used their recommended underground leak repairer. Bottom line, super competent in a industry of hacks and charlatans.

Was losing water in the pool. Asked for leak detection service on the pool plumbing. The boss came…read moreout, saw a leak at the skimmer and suggested fixing that rather than running all the system tests for half the quoted price. Will (and did) call them out again months later when the waterfall pipes were leaking.

These men are amazing and found my pool leak that many could not find they are so good and kind…read moreand they did the repair I can't say enough about how happy I am with this fabulous Company JC's Leak Detection

Regal Pools was amazing to work with. Super easy, super fast, and the pricing was honestly better…read morethan I expected. They knocked everything out quicker than anyone else I talked to, and the quality came out way better than I imagined. They really went above and beyond -- can't recommend them enough.

After reading some of the negative reviews, they are all related to my issues, if you don't want to…read morebelieve me, believe the trend. See below for details. I was very pleased with my pool and service for the first couple of months, but then the problems started. In short, they do a fair job on the structural, but they use cheap materials for the cosmetic part (plaster, tile, grout, pavers, turf, etc.). Quality of materials used and unresponsive to warranty. Most of the issues will appear around the 6-month mark, then they'll tell you they are very busy and please be patient someone will address it, then when your warranty expires, they say is your fault or it is normal. Full disclosure, they did address some minor issues as a "favor". But some of the issues came back because the problem is the quality of the material they used/offer. Their pricing is above most pool builders by at least 50% - I assumed paying premium was a way of having certainty I wouldn't go through this. I was wrong. There were several (minor?) issues when the pool was finished, but I was told "It is normal or will correct itself", after a few months passed they were "gracious" on coming and fixing some of the things I was complaining about, mostly cosmetic and one related to the pumps. Issues: - Pool pump will shut down after using the spa or just by switching it on. They fixed this with some sort of regulator at no cost. - Paid for an upgrade on the water scuppers, they rusted very quickly (I would assume they used element resistant material, or high quality, but I was wrong). After MANY emails and probably a year after, they finally "fixed" it by applying a coating that will prevent rust, so far it has worked, but I am sure this will be a problem in the months to come. - Stone pavers, they looked great for the first 2 months... after a couple of heavy rains, they are all misaligned some sank, some popped up. This upgrade was expensive, and they don't sand by the quality they announce. - Plaster. from day 1 i noticed the color was not uniform. I asked them and they told me it was normal and will become uniform as I brush or clean my pool. A year after, the pool looked the same. They came back and did an acid wash of the pool. The plaster color now is uniform but not the color I selected, also I got an upgrade to have shiny shell bits and after the acid wash, they are now white dots. After I asked for a resolution, they are deaf to my questions and they only response I am out of warranty, even when plaster is 10 years. On top of everything, the plaster is falling off. - Water sheer descent. They installed a descent where the water flows in chunks, not as a single downflow, so it looks weird. They say is my fault because I don't clean it. Although I clean it, I don't think is supposed to act that way. A second service person came and said, Oh we have to open the thing a bit more, he did, improved a little but same outcome. To the point we never use the sheer descent, because it looks ugly. - Tile and Grout. The tile we picked at the design center is not made for pool or outdoor, it absorbs the elements in the water and environment and became stained. The grout they use is permeable as well, so scaling surfaced easily. Had issue also with the coping, turf, and other minor things that I decided to leave out, so the post is not even longer. They also claim to be ALL-American, and most of the contractors they use are immigrants (nothing wrong with that). But just beware, it is just another lie. I don't know how a company can say to you "God bless" when they are so dishonest.

Very unreliable vendor. Shows little regard for the interests of pool owners, putting personal gain…read moreahead of customer needs. Disappointing experience with clear lack of accountability and service integrity.

Highly recommended. Quality work. Mike was great to work with. Pool was aging and needed a lot…read moreof repairs including some major concrete deck work. Mike and his team handled everything with skill. Pool looks great!

Best service. Austin was a pleasure to work with. He explained everything in layman's terms. Did…read morenot try to upsell me and wanted to help me save money. He spent the time necessary to train me on programming my pool settings on the phone app. He also explained the best speeds and time to run the pumps. His goal is to help you get the most out of your pool by maintaining everything in good working order. I look forward to working with them in the future when we need to resurface.

The technicians are reliable and very well trained. Always…read moregets me up and running quickly. I highly recommend them for any of your pool projects.

If you're worried about the stress that a building project brings with it then simply choose Janine…read moreWilson as your pool builder and sit back! I was told by other pool builders that I could not put a pool in my space because they did not read the plans carefully enough - Janine pays attention to detail!! Janine has been fabulous from the onset and dealt with extremely picky pool inspectors and codes. This lady knows her stuff and nothing gets in her way! She has gone above and beyond what any builder would do to ensure I have my perfect oasis! She has come in on budget and under time frame (despite a week of terrible weather)and I have never ever come across that in a building project before! I cannot recommend California Pools highly enough!

From the initial meeting, we knew that Janine Wilson was the right contractor for us. In our first…read moremeeting, she came prepared with a comprehensive package that detailed California Pools' experience, and she took the time to understand our requirements, priorities and budget. Afterwards, she provided a detailed design and proposed cost. The design tools she used allowed us to visualize and iterate on the design till we had exactly what we wanted, within our budget. Every step of the way, Janine has been highly responsive in answering all questions and to verify the quality of the work performed. Our pool project included it all: travertine decking, fountains, heated spa, landscaping, irrigation and kitchen. Janine kept us informed every step of the way, giving us updates on progress made and upcoming events. Janine's knowledge, attention to detail and communication skills are the best I've ever experienced with any contractor for a home renovation project. Every phone call, text or email was answered within hours (if not minutes). Our finished project is beautiful and exactly what we wanted for our backyard. I would definitely recommend California Pool for any backyard projects and specifically I would recommend Janine Wilson as a highly qualified reputable Pool builder. Update to my initial review. I'm 2 years in to enjoying my pool and recently had an issue with the heater. I emailed Janine on Monday and someone was out to repair this as a warranty issue on Tuesday! Excellent customer service.

I do not recommend the pool man. They are currently building our pool and it has been one issue…read moreafter the other. They tried to secure the underground plumbing for the pool with duct tape. I brought this to their attention and had no response, so I had to direct the crew to correct it and remove the duct tape and apply silicone. They broke our gas line and we had to call 911, the work crew continued working despite an active gas leak, which is dangerous for everyone. There were many other communication issues on top of tbis I won't dive into. But when I build my next pool at my new property I would not use the Pool Man again. If you decide to go with them, you will need to watch all the work like a hawk and be prepared to be assertive with issues until they are resolved correctly. The process won't be "smooth." I sincerely regret using the pool man and do not recommend them to anyone based on my personal experience.

Great communication and total quality work, materials and customer service! They totally remodeled…read moreour pool and patio and Laurie Berry was AMAZING! Great material knowledge and variety. Honest and efficient work and care! Daniel also did a great job making sure every plumbing detail was done correctly! This company is the best out there!

We had issues from start to finish. Too many to mention but main issues are leaking hot tub and…read morewrong tile. We had them come out three times to fix hot tub leak. It would hold for a short time but continued to come back. Started leaking AGAIN! Now they say we are out of warranty time frame. This has been leaking since the beginning and they responded until it was "out of warranty!" They stopped responding to emails. They never fixed the issue from the start! They do not stand behind their work! I DO NOT RECOMMEND THIS COMPANY!!!! I hate my pool and regret ever hiring this company!!!!!!!!!!

Won't honor their warranty! There is an air cavity between…read morethe gunite and plaster of my pool. The came out, along with the plaster company, Pool Works, and the gunite company (Union Gunite) who were simply there to demean me. When I showed them where the air cavity was, they just simply said they didn't feel it and it's not a warranty issue until it actually cracks! Not a reputable company. I do not recommend.

Great, great, great service! From the day they started, the team was so professional and they paid…read moreso much attention to detail, and everything that I asked for they did above and beyond. I had a complete pool renovation with an upgrade including replaster, change out coping and tiles, and an uplift to my waterfall. The only delays were due to the bad weather we had in July, but good weather days, they were working. I am definitely sure I drove Amy crazy with all my 10,000 questions, but she never wavered, she always text me back! I would highly recommend Big Diamond for both their service and pricing (very affordable)! Call them and keep them busy. They need to be in business for many, many Yeats to come!!!

From the owner: Big Diamond Pools provides innovative designs, high-quality construction, new custom inground…read moreswimming pools, and remodels. From contemporary and modern to tropical, traditional or other, we turn backyards into beautiful paradises. In addition, we partner with several financing companies, enabling you to get the best offer possible. So, what are you waiting for, let's chat!