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    Big Diamond Pools

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - Big Diamond Pools

    Pool installation

    Pool remodeling

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    2 years ago

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    Amy A.

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    Texsun Pools & Spas

    Texsun Pools & Spas

    (8 reviews)

    Absolutely terrible pool company. Have left the water running into the pool several times…read more SOmetimes they come out and only empty the baskets and leave without brishing or checking the chlorine levels. They came out to replace a valve and charged $200. Set the valve incorrectly to 180° turn instead of 90° and installed the valve without the center O-ring gasket causing the valve to leak. They also broke the handle off another actuating valve. They are dodging phone calls for weeks now and still won't acknowledge the problems or come to fix their mistake. This company is completely unprofessional and not worth your time.

    I heard their advertisement on the radio and thought they would be great. Not sure about the rest…read moreof their business but do not hire them to work on your heater. They made 6 trips with different parts each time, only to say at the end it was a loose wire. They came out the last time 3 hours early and I was not at the house. They wanted me to pay $1,800.00 over the phone without an invoice. When I told them they would have to wait until I got to the house to look at the invoice the repairman started yelling at me "I knew you would not pay". He then went to the backyard and remove all the parts and installed back the old parts. I could not believe after 6 weeks and all these trips these guys would act like this. I called a different pool company that had knowledgeable people to repair the heaters. They came out and in 30 minutes had my heater working for less than $200.00 Stay away from Texsun pools no matter how good they sound on the Saturday radio program.

    Exceptional Pool Care - Swimming time with family and friends is a fun way to stay active.

    Exceptional Pool Care

    (5 reviews)

    Kingwood

    Hello I have used…read moreJavier and Jordan for several years. They are reliable and good . and the price is right. we use the on a weekly basis. Minor or Major repairs are no problem for Javier. if you need Good/Reliable Pool care..... call Exceptional Pool Care

    I'll start out by saying I signed up with this company when the owner was still an AHS contractor…read moreand just starting out. The issue here is he has grown and a few things have fell short but we have been overlooking them until recently. He has hired "helpers" to clean the pools in most areas, I haven't seen him come out in months in return we have been receiving subpar cleanings, I have had to recently call them back out because his helper didn't get the air out of my system when he left and it continued to gurgle for over 24 hours! I will attach an email where his company sent out, our AGREED price was always $185.00 period! I noticed these last 2 months I'm paying over $200 now, he says well we sent an email out but NOWHERE in this email states he is starting to raise the price due to this new payment method, he knew what he was doing and snuck in this on the customers without their knowledge, I would have cancelled when they first changed if this would have been in the email. He was very DECEIVING by doing this. After a year of service he sends this message out, Good Afternoon Just heads up. We are making changes to the monthly pool service. Going forward the monthly pool service will based of a 4 week pool maintenance visit. For example this month had 5 visits and we are not charging for that 5th visits. 2/1, 2/8, 2/15, 2/22, 2/29 Oh so now you are charging per 4 weeks now moving forward, not monthly. SHADY! I called Javier and explained my issue with him, and his clerk says he's adamant about the extra charge. No problem, I don't have to hire you my pool is very easy to maintain and I have options. If you weren't SHADY and trying to sneak more money out of me in the first place I wouldn't have cancelled. I would AVOID this company, for over $200/month you can get someone that isn't a helper cleaning your pool!

    Big Diamond Pools - poolservice - Updated May 2026

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