For a business that is named 'All about the FINISH' ... well Tawmie never finished the job we had originally agreed on. Maybe it's because she's too busy now with all her new business from the 'yelp phenomenon' and the 8 week wait, so she can't be bothered with finishing a small job with clients she didn't get along with.
We, too were impressed with the yelp reviews here and contracted her to do some detail work on our kitchen remodel late last year. We were on a really tight timeline (baby #2 arrival was imminent) and the holidays were coming up. Tawmie was initially very flexible and accommodating, and suggested that although she wouldn't be able to personally do the work right away, she knew someone who could at least get the first part of the job done (we were waiting on some additional trim and it was understood from the beginning that part of the job would be completed in December, and the rest completed in the new year). We agreed.
After the subcontractor started work, we expressed to Tawmie that we felt his work was not as good as we had hoped. Now, let me be clear. At this point the job was (and still is) not complete. We made our judgment based on unfinished work. Tawmie made a point of saying this, and I agree. However, instead of simply stopping there and reassuring us the work, on completion, would be much improved, Tawmie's attitude became very defensive and confrontational.
For example. There is a really tricky area around our window casing that is just plain awkward. We discussed a lot of different options, and finally I agreed to one. We ended up not liking the way it looked, and requested that it be re-done a different way. Instead of taking it in stride and simply agreeing to re-work the area, (which, IMO is a non-issue as we were paying by the hour) we got into a back and forth regarding the fact that I had approved the work to be done the way it had been completed. I wasn't arguing that at all. I just changed my mind when I saw the end result, wanted to have it re-done, and apparently that was an issue. (I can't possibly be the first person to want work redone because I changed my mind??)
Finally, we agreed to pay Tawmie for most of the work that had already been completed, and would pay the balance on completion of the job in January after the extra trim arrived etc... When we contacted Tawmie in January, she responded that she would not come back and do any more work on the job until she received payment for the full balance for the work that had already been done. This was NOT what we had agreed on in December. And, of the many contractors I have worked with over the years, I have never paid them until a job was fully completed. We have tried to contact Tawmie by phone multiple times to follow up regarding this, but as it stands right now, she has not responded to our calls, and our kitchen trim is still not finished.
It is Tawmie's attitude in response to our concerns that clearly sent our relationship southward, and has me here writing a two star review, which frankly, is not a fun thing for me to do. I would much rather be writing a glowing review. I acknowledge that communication could have been improved on both ends, but at the end of the day, managing clients (us) and the work being farmed out (subcontractor) is part of growing a business. As far I can see Tawmie's craftsmanship is excellent, but her customer service needs a bit of... finish. read more