Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I…read morewanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states "If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair." Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don't honor their policies. Update: The manager contacted me and explained that when the case was ordered from the other location the sale was considered a "final sale" and since this was not explained to me at the moment of purchase he gave me the option to go into the Sterling location and do an exchange of equal value. I appreciate that, although late, the business did come through for us.

David at T-Mobile in the Dulles Town Center worked with me to transfer all my data from my old…read morephone to my new one. He was very patience and helpful explaining how my new one worked. Thank you David!

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

Such amazing service here and affordable pricing!!! I'll be coming here from now on!! I was going…read moreto the same person for like 3 years to fix my phone, but this company definitely doing it right!!! When you go there ask for Naim. My phone was completely shattered in the back and he only charged $85 for the phone repair. The side power button didn't work after the repair so I took it back and he fixed it no additional charge.

IPhone got dropped and broke the screen . Iscreen repaired it at a cheaper…read more price than Apple quoted. The phone looks like new. Iscreen is located inside the Verizon store in South Riding.

Dependable, no fuss, door to door service at a very competitively price. Rapid response time. Would…read morerecommend!

I had brought in my Xbox Elite controller after one of the buttons had become faulty. Brandon did…read moreseveral diagnostic tests to figure out what had been causing my issue and was able to do repairs to restore its functionality! Additionally, the store also offers free warranty on its repairs in case the problem were to resurface down the road. Great customer service and somewhere I will go in the future for electronics diagnostics and repairs!

I Needed Some Of My Electronics To Be Recycled. I Called And They Said They Could Recycle. I Came…read moreAnd Dropped Off Six-Seven Phones And Two iPad Tablet Computers. The Gentleman, Brandon, Was Happy To Take Them. Good, Quality Service. Their Other Services May, Or May Not, Be A Good Value........ Can't Speak To Them.

Best customer service I've ever gotten getting my phone repaired hands down. Everyone on the staff…read morewas trying so hard to help and make it the best/easiest experience it could've been. After they repaired the front it still didn't work so I got the back replaced as well. Come in and they tell me they were able to fix it without changing the back and saved me $300. These guys are amazing and do everything same day. Really amazing experience and I will absolutely be going back. Shoutout to them for making this go so well even though we kept coming across problems we weren't expecting!

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

Simply amazing! They were fast and proficient and I am very happy that my insurance company chose…read morethis company to repair my phone. Thank you!

A big shout out to CPR in Manassas Va 20111 for the good job Muhammad and Mijhail did on my iPhone…read more15 on Saturday morning 3/26/2025 at 10:00am. They were courteous and provide accurate time to pickup my repaired phone. Thank you!

Guess no longer discount for Potomac Green residents. Always use this store to replace light…read morebulbs, boxes and boxes and always received help and a discount. Now help but no discount.

Love this place! Consistent and reliable. This is 3rd time…read more(3 cars) that I need a battery. Easy, go online, pick out the battery, fair price, good selection. Pick an Appointment time. Show up, they come out, remove and dispose of old battery, clean up cables, install and test new battery. Friendly, knowledgeable, fantastic service!!

In short order after purchase, I managed to smash the screen on my Galaxy S10. I limped along for…read more~6mos until it began to flicker continuously, making usage of the phone nearly impossible. When I initially broke the screen, I stopped by at the Leesburg location for an estimate. It sounded expensive, hence why I lived with it for months. I looked on the interwebs to find a replacement screen and found that the cost of the part alone was generally higher than the cost quoted to me installed. Using the website, I scheduled an appointment to drop off the phone in-store. A rep from the store followed up to confirm the appointment and to review what was needed. She also readied the needed parts. Drop off was easy. While physical signature was required, measures were taken to sanitize surfaces and writing implements. Everyone I interacted with was wearing masks as well. I was told the repair would take a few hours. Store hours are until 7p. I called to follow up at 630p to see if it would be ready, and I was given the option to pick up after hours, which was really appreciated. The replacement screen works as expected, and a new battery was included. Good as new! I hope I never have to visit again, but I recommend to anyone in Leesburg with a broken phone.

My son had an appointment at 11AM this morning to have his iPhone repaired. We showed up around…read more11, door was open and there was one customer in front of us. Unfortunately we were the only ones in the store, and that includes employees. We waited there for 30 minutes, no one ever came out to check either of us in. The other customer peaked his head around the divider and there was not a soul to be found. I've never seen a completely deserted open store before, but it was an incredible waste of time