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    Alfresco Heating

    4.8 (26 reviews)
    Open 9:00 am - 5:00 pm

    Services - Alfresco Heating

    Appliance repair

    Alfresco Heating Photos

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    2 months ago

    Business owner information

    Photo of Alfresco H.

    Alfresco H.

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    2 years ago

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    Alfresco H.

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    Photo of Ed M.
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    3 years ago

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    Photo of Alfresco H.

    Alfresco H.

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    4 years ago

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    Alfresco H.

    Thank you so much for the wonderful review, Dave!

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    3 years ago

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    Alfresco H.

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    4 years ago

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    Eric K.

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    3 years ago

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    Alfresco H.

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    Photo of Dylan R.
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    5 years ago

    I had an issue with our Fremont store. Even though they don't service that area anymore they came and took care of it. Thank you.

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    Alfresco H.

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    5 years ago

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    Eric K.

    Thank you David!

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    9 years ago

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    Alfresco H.

    We really appreciate your stellar review!

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    6 years ago

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    Eric K.

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    Photo of B W.
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    7 years ago

    Business owner information

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    Eric K.

    I'm very happy to have been of assistance.

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    Photo of Brenda R.
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    10 years ago

    Business owner information

    Photo of Alfresco H.

    Alfresco H.

    Thanks for sharing this great review, Brenda!

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    13 years ago

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    7 years ago

    Business owner information

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    Eric K.

    Thank you for your kind words. I am glad we could help.

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    6 years ago

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    Eric K.

    I'm so glad we could help!

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    Photo of Damon S.
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    11 years ago

    Business owner information

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    Alfresco H.

    Thanks, Damon! Glad we were able to help!

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    Photo of Jim S.
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    10 years ago

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    Alfresco H.

    We're happy to have helped, Jim! Thanks for the wonderful review.

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    13 years ago

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    11 years ago

    Business owner information

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    Alfresco H.

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    14 years ago

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    13 years ago

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    Alfresco H.

    Thank you for the wonderful review, Colette!

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    9 years ago

    Randy is amazing! He helped me fix my heater at work over the phone. Jen is also a very pleasant person. Thank you Alfresco heating.

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    Alfresco H.

    So happy to have helped!

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    Photo of Bob M.
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    10 years ago

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    Photo of Alfresco H.

    Alfresco H.

    We love to hear this, Bob!

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    11 years ago

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    Alfresco H.

    Thank you for these kind words, Traube!

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    11 years ago

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    Ask the Community - Alfresco Heating

    Review Highlights - Alfresco Heating

    We had a fantastic experience working with Randy and Mike at Alfresco Heating on our outdoor electric patio heaters.

    Mentioned in 10 reviews

    Read more highlights

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    SummerWinds Nursery - Novato

    SummerWinds Nursery - Novato

    (17 reviews)

    $$

    Friendly service for the most part, one employee told me a plant wasn't what it actually was...100%…read moreI was positive and then she got corrected by IM guessing a senior plant person. (know your plants or stay quiet and ask a senior plant person) Besides being overpriced but that falls into the category of "EVERYTHING IS OVERPRICED, EVERYWHERE" I like the place. uBer close and easy to Navigate the grounds. Thanks for not closing!

    It makes me sad to write this review .. I am an avid gardener and loved going down to my local…read moreArmstrong's to roam the aisles and chat to the super friendly staff. Sometimes I would come away with a trunk filled to the brim and sometimes I would walk away with a brain full of knowledge and new ideas. Since the change of ownership and now under the Summerwinds brand this store is not the wonderful haven is use to be for our neighborhood. 95% of the original staff are gone and those that now work there are not knowledgeable and sadly not very friendly. This past weekend I was searching for some plants and approached a sales person to enquire about a plant and if they had it or if they would be coming. She replied "yes, we will have that in a few weeks" I said "great because I bought a number of these last year" and tried to strike a conversation. She turned to her colleague and started talking to them and ignored me. I then said "excuse me - do you know about any more of this type coming in?" And the look she gave me was that of 'are you still here' - and walked off. Just awful - absolutely not a good representative for your store. I could go on but I won't. So sad ... I give them 6 months and they will be closed.

    Pini Hardware - Pini Hardwares Mr. Pini

    Pini Hardware

    (220 reviews)

    $$

    This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

    I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

    Sloat Garden Center - Plants and shrubs

    Sloat Garden Center

    (30 reviews)

    $$$

    Loved the colors and smells, i enjoyed all the bee and butterfly friendly plant choices as wellread more

    We have been customers at this location for the 5 years we have lived in our home. Unfortunately,…read moredue to a poorly handled customer service experience, we won't be able to support them any longer and will take our business to summer winds down the road. Their first main register is faulty and sometimes likes to freeze in the middle of a transaction (they know this but continue to use it) and then it double charges customers. This happened to us, and the employee even joked that she hoped we weren't double charged because it's been happening. (then why are you still using that register is beyond me) We were in fact, double charged and we brought the credit card statement along with the receipt back to Sloat, but they told us this was something we need to take up with our bank. We had then spent 45 minutes on the phone with the bank and the bank said we need to take it up with the business. (after all, it is the business's fault.) Sloat would not do a normal return for the duplicate transaction, and instead called a manager who was on speakerphone and was clearly annoyed to have to handle the situation. We were then contacted by a representative from their corporate office who said he can't process the return unless he has the credit card on hand, which would then force us to drive all the way down to Mill Valley to process this return. After negotiating with him and explaining we live in Novato and will not be traveling to Mill valley for this, he said well why don't you go back to the location and get a plant for the same price. That's not what we needed. This was a purchase made with a corporate credit card used to purchase a corporate gift and we needed the refund. (also, why on earth are they making this so difficult for us when all they have to do is a return for one of the transactions that was duplicated?!) after SO much time wasted and way too much back-and-forth he finally processed the return using the credit card numbers over the phone. We just really feel like Sloat could, and should do much better, and hopefully they can learn from this experience. But the sour taste is already in our mouth and we will not be going to Sloat any longer. So be careful purchasing at that first main register!!!

    Alfresco Heating - homeandgarden - Updated May 2026

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