Friendly service for the most part, one employee told me a plant wasn't what it actually was...100%…read moreI was positive and then she got corrected by IM guessing a senior plant person. (know your plants or stay quiet and ask a senior plant person) Besides being overpriced but that falls into the category of "EVERYTHING IS OVERPRICED, EVERYWHERE" I like the place. uBer close and easy to Navigate the grounds. Thanks for not closing!

It makes me sad to write this review .. I am an avid gardener and loved going down to my local…read moreArmstrong's to roam the aisles and chat to the super friendly staff. Sometimes I would come away with a trunk filled to the brim and sometimes I would walk away with a brain full of knowledge and new ideas. Since the change of ownership and now under the Summerwinds brand this store is not the wonderful haven is use to be for our neighborhood. 95% of the original staff are gone and those that now work there are not knowledgeable and sadly not very friendly. This past weekend I was searching for some plants and approached a sales person to enquire about a plant and if they had it or if they would be coming. She replied "yes, we will have that in a few weeks" I said "great because I bought a number of these last year" and tried to strike a conversation. She turned to her colleague and started talking to them and ignored me. I then said "excuse me - do you know about any more of this type coming in?" And the look she gave me was that of 'are you still here' - and walked off. Just awful - absolutely not a good representative for your store. I could go on but I won't. So sad ... I give them 6 months and they will be closed.

A beautiful shop, thoughtfully curated with artisan goods. Great spot to pick up a unique gift or…read moresomething for yourself. There is a wonderful selection of merchandise including plants, pottery, textiles, dried flowers, candles, gift ware and more, that is all artfully displayed and at various price points to appeal to any budget. It is hard to leave empty handed. Staff are friendly and helpful. Highly recommend!

Love this store. Beautiful unique gift ideas and great home decor ideas. Recently purchased really…read morebeautiful bowls and a vase as birthday gifts. Also purchased a really beautiful table runner to match new chairs I had purchased for my dining room. Handmade unique runner, really finished the room. It's beautiful. Brought a photo of my room in and the owner was super helpful making suggestions for the runner. This store is a must visit. Super chill and friendly place to shop or just to stop by and get some ideas for future gifts. @wildfennel

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

Rude, lazy and you shovel it yourself while they laugh. Red…read morelava rock? 1/2 was red, after spraying it a hose for 10 minutes. USE AS LANSCAPE

Colored gravel is a great place. They are always helpful and go the extra distance in recommending…read morethe proper materials that I need. Their prices are more than fair and there are so many options to choose from. They are a fun group of dedicated folks! I have been going there for supplies for over 20 years!

A great place to buy plants! Great prices, great customer service, very responsive , good detail,…read moreknowledgeable, good follow-up and very friendly. I ordered 35 one gallon containers and when I pulled up all the plants were at the parking lot making it easy for me to load - very nice. Highly recommend them!

exceptional service with call backs on details excellent…read moreplants unbelievable low prices for 2025 no wonder the place is packed with patrons

Beautiful nursery run by the Untermann Family since 1909 with a broad range of plants. I was there…read morefor the bedding plants and spring/summer color annuals and was thrilled to find plentiful, robust offerings, well displayed. This was a visit that really lifted my spirits. The staff is helpful and knowledgeable. Ample parking and easy access on 5th Avenue, San Rafael.

I've been going to West End for many years, and I've run out of patience with the often rude and…read moregrumpy staff. Sometimes they're great, but if you go there enough you'll learn the truth about their miserable customer service. There are lots of other good nurseries in the area, some with much more interesting inventory. Which is where I'll be going from now on.

Loved the colors and smells, i enjoyed all the bee and butterfly friendly plant choices as wellread more

We have been customers at this location for the 5 years we have lived in our home. Unfortunately,…read moredue to a poorly handled customer service experience, we won't be able to support them any longer and will take our business to summer winds down the road. Their first main register is faulty and sometimes likes to freeze in the middle of a transaction (they know this but continue to use it) and then it double charges customers. This happened to us, and the employee even joked that she hoped we weren't double charged because it's been happening. (then why are you still using that register is beyond me) We were in fact, double charged and we brought the credit card statement along with the receipt back to Sloat, but they told us this was something we need to take up with our bank. We had then spent 45 minutes on the phone with the bank and the bank said we need to take it up with the business. (after all, it is the business's fault.) Sloat would not do a normal return for the duplicate transaction, and instead called a manager who was on speakerphone and was clearly annoyed to have to handle the situation. We were then contacted by a representative from their corporate office who said he can't process the return unless he has the credit card on hand, which would then force us to drive all the way down to Mill Valley to process this return. After negotiating with him and explaining we live in Novato and will not be traveling to Mill valley for this, he said well why don't you go back to the location and get a plant for the same price. That's not what we needed. This was a purchase made with a corporate credit card used to purchase a corporate gift and we needed the refund. (also, why on earth are they making this so difficult for us when all they have to do is a return for one of the transactions that was duplicated?!) after SO much time wasted and way too much back-and-forth he finally processed the return using the credit card numbers over the phone. We just really feel like Sloat could, and should do much better, and hopefully they can learn from this experience. But the sour taste is already in our mouth and we will not be going to Sloat any longer. So be careful purchasing at that first main register!!!

I enjoyed popping into the Beach Attic, a new store downtown Novato. The street opens at 11:00 am…read moreso it took a few tries. The shop is small and quaint and carries a variety of home goods. There are vintage pieces that have been updated with a modern feel. Mountains of fluffy pillows give a comfortable feel to the shop. I think it will be a nice addition to downtown life.

We Moved to 902 Grant Ave, in Novato....Sentimental Journey Antiques booth #2read more

What an incredible house! I found this location online and came on a Sunday! It is right in the…read moremiddle of the block of Los Alondras and it is incredible! The amount of joy that this house brought to kids running around was amazing! I walked through and the owners were actually outside greeting people and wishing us a Merry Christmas! Just wanted to thank the amazing owners for spending the time to put up the lights and for bringing so much joy to the neighborhood. They're also having a toy drive there so if you happen to have to toys, bring it along to donate if you plan to visit this location! Overall, thank you owners again for this awesome house decorations!

From the owner: Please enjoy the walk through our lights and if you can, help make someone's Christmas special. We…read morehave partnered with the Novato Firefighters Association Toy Drive. Please bring a new unwrapped toy for the donation bin located at the end of the driveway. We are also collecting money that they really need to help older kids.

These guys know their business, have fair prices and run a great yard. I don't even shop around for…read morelandscape projects anymore -- if A&S has the material (and they likely do), I just go there.

This is the landscaping weekend warrior's dream; when it comes to rocks and things, if you can…read moredream it up, they have it :) Most of their customers are pros -- and they have plenty of patience for guys with questions :)