Trainee and his mentor were very nice young men. Courteous, clean and efficient. They charge a 4% fee if you pay with credit card, which is understandable but they did not mention that when I made the appointment. I would've got cash. Was told they'd waive it since it wasn't disclosed. They did not waive it in the end. It's about communication and follow through. read more

We had a rusted out door on our ash removal chute at the outside of our fireplace. They were able to get a replacement, and fit it into place. Couldn't be better! read more

James and his employee from Super Sweeps came to our home today and provided a top quality service to our wood burning stove. We purchased the wood stove 18 years ago from a company in Santa Rosa. It was installed incorrectly because they ordered a stove to large for the opening of the fireplace but we had no clue. This ended up causing chimney fires and we could have lost our home. James came out, diagnosed the problem and was able to come out today, fix the issue and provide a wonderful cleaning to the stove and chimney. We appreciate his honesty and communication every step of the way. Super Sweeps will be doing our annual cleaning as they are the only company we trust for this type of service. read more

I hired them to clean the exhaust pipe and woodturning stove in my place in Cazadero. During the cleaning, one of the guys dropped and broke a piece of the soapstone hearth liner pieces. The main hood piece to be exact. The gentleman apologized and said they would replace the damaged piece and he glued the broken one together for use in the meantime. Before leaving, to my surprise, they charged my credit card for the cleaning. I waited several days, expecting to hear from them regarding replacing the damaged hood. But no contact. So I decided to call and check the status. During the call, the owner told me they don't take responsibility for damages incurred to these type of soapstone surround pieces as they are fragile and prone to damage. But because his employee said they would replace it, he would honor it. He stated that because the manufacturer (Morso) is European, it might take a while to receive it. He then said I was also in need of a deep creosote cleaning with would cost around $175. I decided that could wait. (The stove and pipe were only about a year old, how much build up could there possibly be? And funny, but $175 is just about the cost to replace the set of soapstone pieces.) * First issue: If you don't accept responsibility for damage incurred during cleaning this type of stove, you need to say that IN ADVANCE. Not after the fact. That way I could decide to proceed with your service knowing and accepting the risk or choose to find a sweep that is more confident in their ability. ** Second issue - Their employee DROPPED IT. It didn't just brake by itself, nor brake during removal or reinstalling. He dropped it on my porch while taking it outside to clean it. I stood there and saw it happen. The owner then acting like he was doing me a favor by honoring his employees admission to responsibility is manipulative and insulting. *** Third Issue - Attempting to up-sell a customer (me) for unneeded services so technically I would be paying for the replacement part. That was an uber slimy move. About three months later, I called to check the status. I was told he forgot and would "get on ordering it" Fast forward almost a year and a half since the initial damage, other than my occasional cringe reminder when I caught a glimpse of the cracked and glued hood piece, I had almost forgotten about the replacement piece promised, when I received a promotional email from SuperSweeps. So I replied to the email inquiring about the status of the replacement piece. Again, his response was, that he forgot. Over two years have passed. I now burn an occasional creosote sweep log, add anti creosote powder to every third wood load of the stove, purchased a pipe sweep brush ($40 at Friedmans) to use with my shop vac just like they do. I have also ordered, received and replaced the broken soapstone hood piece myself from Morso. Note: After ordering, It took only about 5 days to receive. All this and the only good thing about the entire experience was the employee admitting to and accepting responsibility for damaging my stove. So I guess that's what the single star covers. Amateur night read more

I got my chimney cleaned by them and was supposed to receive a report of the findings after the chimney was cleaned and inspected. They told my wife who was here at the time of the inspection that our chimney should not be used and is an absolute hazard and could catch on fire at any time. When I received the report there was absolutely nothing stating of any hazard in the report at all. I called three times and was instructed that I would receive a call back from the person who did the inspection within the next few days, I still have not received any call and it has been over three weeks. I should have started by saying that I made a first appointment and they did not show up and apparently I was never put on any calendar. So by the time they actually came to clean the chimney at it already been about a month and a half since I had initially booked my appointment. I am confused on what I was even charged for from the start, as there was notes in the report that there was something blocking his way and he was unable to fully clean the chimney. Horrible follow through from planning/scheduling to inspectors communication I would not hire them again to come onto my property. read more

Purchased a gas insert fire place from here and had them carry out the install, two guys came to the house and were very professional and installed the insert perfectly, and done it fast. We love the new fireplace! We also purchased the fireplace mantel from here also! Love how everything turned out. Great service! Great people! read more

Super Sweeps - Chimney Sweeps Near Me

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Very dissatisfied with the report that was written. Every individual rating for the various components, (flashing, fire box,glass door, etc) was giving a rating of "Fair". Really? All 7 items were "Fair?" I wonder what a glass door and perfectly good fireplace tools have to do to warrant a better score! Felt a little wary submitting this report to our insurance company but apparently fair was an acceptable rating for them, thankfully. The price estimate for a couple repairs needing to be made was also ridiculous. We were able to repair the items ourselves at about 10% of the quoted estimate. The actual job of cleaning the stove and vent was satisfactory. read more

I'm sure this company does adequate work but I was shocked at how much more expensive it was than two others who I had come and look at the job. I was told I needed a custom cap for my chimney when a universal cap would have done the job and was half the price. I was told I had third stage creosote which two others said I didn't. The two others went up on the roof and actually looked into the chimney while super sweeps used a camera from below. The guy who came out was very nice and thorough and the report I received was thorough with photos. However some of the things recommended I didn't need and the cost of the custom cap with installation was 799 when my entire job cost me $600 and still included a 24 gauge cap with lifetime warranty. Well this may be a very competent company I would just advise to have two other bids before going ahead. read more

As a fellow chimney sweep it is refreshing to know there are honest service people out there and James is one of them. I only refer my customers to someone I trust. Highly recommend Super Sweeps ! -Darren Brennan read more

We have a free-standing fireplace in our living room. It hasn't worked as long as I have lived here and I finally had enough. I called Super Sweeps to have it checked out and hopefully get it working again. The quality of service was excellent, and I feel that the estimate we were given was fair and we weren't going to get overcharged to get our fireplace repaired. I already referred Super Sweeps to my co-workers because I was so happy with the quality of their service. read more

My chimney was leaking into the fireplace when I called Supersweeps. They recommended a repair of the chimney cap and flashing. The person they sent out acted like he had never seen a chimney before much less having repaired one. After doing much damage to some bushes I had, they left. The chimney still leaked and they came back to try again. Unfortunately the same worker was doing the work. This second time they almost killed my two passion vines (still recovering) and they created many acid marks on my patio door and another window (I assume from the concrete cleaner they sprayed on the chimney). I have tried several ways to remove the acid marks with no success. The chimney still leaks as before. They will no longer return my phone calls. I would give the company a zero rating if I could, nor would I recommend them to anyone. read more

I just moved into a new place, and the previous owner had not used the fireplace in 12 years. Home inspection noted a crack in the refractory wall. I had called another company, and, well, I was underwhelmed with the phone conversation. Or their pricing. I called Super Sweeps, primarily because of an advert in the weekly ValPak. An appointment was set. I was told in advance that an inspection would cost $99 with that amount being applied to any work that needed to be done. Considering I know zip about chimneys, James and his partner (sorry - I can't recall your name) explained what needed doing, inspected the whole fireplace, and chimney. James could easily have told me all sorts of things and I'd have had to believe him. The crack was repaired, and a sweep wasn't recommended at this time. I was prepared to be told that! These guys are honest, hardworking, and work clean. Highly recommend these people. In a year or so, when I will need a sweep, I will absolutely be calling them. read more

My heat/furnace was out. The fireplace was in great need is cleaning, too Smokey to use. I called several companies. Prices varied greatly and most places could not come for several days. Brrrr. Super Sweeps was able to come sooner and even called to schedule a day earlier as they had a cancellation. Two technicians came in time. One cleaned the fireplace and chimney and the other did the chimney inspection. He was professional, cordial, and did a great thorough job and pricing was fair. read more

I've been through a few companies for my fireplace repairs and upkeep. Super sweeps is a top service. I was so satisfied with the outcome that I recommended this company to all my family and friends.. so far everyone has been satisfied with the services... We've had a few fireplaces replaced and a couple of gas log inserts put in and everything is up to tip top shape... It seems that every single employee that James has working for him are well-mannered and professional workers.. highly recommended! read more

Just completed my first project with Super Sweeps. I have a 1970s house with a chimney and fireplace that had been neglected by previous owners. The initial estimator came out, gave me a comprehensive estimate for several different items. He gave me an idea of what should be prioritized. Also gave me some good advice on other aspects of the fireplace redesign etc... Today we had the first phase of work done which is the priority items. The technician was punctual, courteous, protected my wood floor and did a great job. Highly recommend these guys. read more

They did fabulous work-very cordial, informative and thorough. They came out on a rainy day to clean our chimney and spent a lot of time in the rain to make sure they'd completed the job. Highly recommended! read more

Highly recommend this service. They return calls right away, and she was really great about working with what time and day works best for me. Curtis called to say he was ahead of schedule and could be to my house 1/2 early and he was right on time like he said. He got the job done and cleaned up He showed me all the photos he took and the repairs or areas that needed a touch up with the cost it would be to repair. Never made me feel pressured that it had to be done by them. He forwarded me all the photos and list of each suggestions of what should be fixed. Thank you super sweeps. read more

These guys are FANTASTIC! James and his team will make sure you are a satisfied customer before leaving the job. They go above and beyond and if the timing works they'll fit you in between existing appointments; that is customer service. In my line of work I deal with contractors of all sorts... these guys are the real deal with no hidden agenda. I have used Super Sweeps for several jobs now, each time they are reliable, on-time, efficient, professional, and super competitive in price. In addition, their quality of work is superb. Super Sweeps are earnest and hardworking, great at what they do, and deserve your business! Look no further for Chimney and roof related repairs and inspection! Would give 6 stars if possible. read more

I can't say they were able to resolve my problem quickly but I must say they did a great, thorough, spotlessly clean job at a good price and with excellent, friendly service. read more

Services were very reasonable and all work was completed in a timely manner. Will be using their services in the future again!

I live off Trinity Rd in Glen Ellen, and up here we depend on fire heat to keep us warm so a dependable chimney specialist is important. I was first referred to Super Sweeps by a friend who also was a satisfied customer, this company is professional and affordable. I will recommend this company to anyone with any kind of chimney work needed! Thx again for everything. read more

Very professional guys and super thorough. Ask for James...he's the owner. Gave us a great deal on our fire oven and service. We had a small leak from all the rain, James and his team was out the same day to fix the problem. Chimney extremely old. read more

Honest and Professional. I have a Morso insert (I don't recommend it) which is tricky to clean. Nick did a fantastic job. James did a great job cleaning out the gutters. I highly recommend these guys. Prices are very reasonable. I will absolutely use Super Sweeps for all my chimney needs. read more

Absolutely the BEST costumer service!! Nick is the man!! He was on time, knowledgeable, honest and has a great personality. He went above and beyond!! Thank You!! I highly recommend Super Sweeps to anyone looking for chimney care. A+ read more

We learned a lot about our fireplace from James, he was very informative and very professional. It was a great experience overall and his inspection was in-depth and speedy. I know who to go to for any chimney issues from now on: Super Sweeps! read more

James and T.J. were meticulous, incredibly clean and very friendly and professional. A very fair price with no pressure to do or buy anything else. James pointed out a couple of minor problems which he suggested I take care of down the road. I'm recommending them to friends... read more

I too hardly ever write a review but just wanted to say how professional and thorough this company is. Arthur made sure everything stayed neat and clean. I will be recommending this company to my family and friends. read more

I read horrible reviews about other companies and was fearful when they showed up, but they were fantastic. First thing they did was introduce themselves and then took off their shoes without even being asked! Very courteous and likable guys (so sorry I can't remember your names). They actually came out through Heart's Chimney & Ducts, but I cannot find that company, so... I got a great deal. They did a super job. There was no rip-offs about things needing repair that did not, they took away a lot of soot and none of it was spread throughout my house. They laid plastic and it was all very painless and reasonable. I recommend either company. read more

Really enjoyed service by Super Sweeps for my fireplace and cleaning dryer vent. Team was efficient, on time, and fast. They explained what was needed really well and did not rush the job. I got the report I needed for my Fireplace at the time of the service. I appreciated that they did not up-sell me. Super Sweeps were significantly cheaper than other companies that I checked and they do give a nice Yelp discount. Would definitely use again. read more

Was looking for a company to clean the fireplace and found Super Sweeps using Yelp (what did we do before Yelp?) They showed up on time, laid plastic down in the house so no mess was made while walking, and explained what would be in the report. There are some maintenance issues but no pressure on getting those tended to and stated it was safe to use. When we decide to do the additional work we will definitely give Super Sweeps a call! read more

James d a great job under some tough circumstances. The home I have is old and as we dug deeper into the job the old work and masonry proved to be an issue. James stuck with it..i almost gave him a four star but the delays we had were mostly busy season and rain...uncontrollable for him. He finished the work well and then negotiated a fair change in price. read more

James was prompt, extremely friendly and so knowledgeable!! Was very upfront with the few issues and gave us a quote for repairs on the spot. Very courteous to ask if we would allow him on the roof as we still have a tile roof. We will be contacting him next week to schedule the repairs. Which btw was extremely reasonable. I would highly recommend his services to anyone!! read more

We hired these guys in December 2015 to come and fix our fireplace so that we could use the fireplace over the holidays. They completed an inspection and convinced us they could fix the fireplace. I wrote them a check for $2,000 and 48 hours after they left we tried the fireplace and smoke continued to come into our house. From there on, it was very difficult to get James to come back and fix the problem. Later in January he finally made time to come back and inspect the fireplace further. I gave him another $300 to fix something else and he assured me this would do the job. The fireplace still leaked smoke in my home. He then educated me on the fact that he has multiple levels of inspection. I only paid for level 1 but I needed a level 3 inspection. I asked him why he didn't tell me about a level 3 inspection on the front end of the job? I feel like he absolutely misled us. I would have paid for the top inspection. I confronted him on this and he was extremely unprofessional with a very condescending attitude over the phone. It's now mid February and about 3 weeks ago he agreed to give me a date when he could do a level 3 inspection. I have yet to hear from him. At this point, after $2300 and 3 months later, I still can't use my fireplace and need to find another company. I would not recommend this guy for any work. He is very junior, unprofessional, and not very responsive. Go hire another firm. I now have to and it's extremely disappointing. read more