Dennis is a super nice guy. I have used him twice before on houses that I sold before using the kitchens so when I moved, I went straight back to him. While he didn't have all the options we wanted, he was able to make things work in our tight space.
I also came into the shop looking for wood (not painted) cabinets and Dennis talked me into white shaker cabinets.
A day before the cabinets were to be delivered, he told us that his truck could not get to our house so I had to hire movers to come get the cabinets from the side of the road (at my own expense). Not a problem, we live on a tight street.
His installer was great (even helped with some other parts of our project) but didn't ask where we wanted the rolling drawers in our pantry and put a cabinet in the wrong place. We can't fit any of our pantry items in the parnty because the rolling shelves are too close together. When we've tried to get him to come back to move the rolling bins and finish the cabinets he hasn't gotten back to us since (again - he was amazing when he was here but there is no follow up).
Here is the worst part - 6 months after getting the cabinets the cabinets are all chipping, the drawers don't stay on track, and I am super upset. We did a full remodel of our kitchen and now I'm not sure I want to keep these cabinets in since they are looking so incredibly crappy. Also, the trim on the front of the cabinets has a gap between it and the face of the cabinet so crumbs get stuck in it and it is starting to separate from the cabinets.
When I asked Dennis to remedy these situations, it took a threat of taking further action to get him to respond and then he said we must be "abusing" our cabinets. I've been alive for many years and owned many sets of cabinets and I have never had any that were as beat up as these, particularly after 6 months. read more