I called Alexi's to place a takeout order. This was my first time eating with Alexi's. I was informed the order would be ready within 15 minutes. I arrived early and decided that I would stay to eat instead of taking my meal to go. I also decided to patronize the bar and order a drink, further adding revenue to their business.
About 5 minutes later, my meal was ready and I decided to eat my meal at the bar in the method that they provided it to me. I took the items out of the white plastic "thank you" bag that was given to me, and orderly placed them on the bar to eat.
Well into my meal, Christina (presumed to be a Manager because she was barking orders to the waiters) tapped me on the shoulder and stated, "Excuse me, but we don't allow customers to eat their to go meals at the bar, if you ordered to go, you must take your order to go." I replied, okay and informed her that I would like to eat at the bar. Christina directed a male waiter to bring me a plate to place my food on.
While I ate, Christina never checked on me or asked how my meal tasted. There was another woman/customer who arrived shortly after I did to sit at the bar. Christina approached the woman a couple of times to check on her.
The woman at the bar was kind. She quietly let me know as I was leaving that she watched Christina's behavior with me and found it unacceptable. I was unaware that the woman witnessed the entire interaction from beginning to end.
After finishing my meal, I sat at the bar for a while to see if Christina would finally approach me about my meal or my experience. She never did. I eventually asked Christina for her name. She followed up by asking me if I worked in building.
***Little did Christina know, I am the new Property Manager for THEIR RESTAURANT. Oops! Imagine snidely attempting to kick your Property Manager out of your restaurant. Not a good move on her part.
Let's be honest, Christina's issue wasn't at all about my order being takeout, it was about me and my dark skin sitting at the bar, with the cheap containers that THEY gave me to eat out of. IMAGE appeared to be Christina's #1 priority, instead of excellent customer service & restaurant experience. Instead of offering me a plate to put my food on and welcoming my business, she felt it was more appropriate to immediately instruct me to leave. Shameful. How can you be a supercilious "fine dining" restaurant, but send customers off with cheap plastic thank you bags, and cheap containers?
The female waiter, Tatianna, was outstanding and provided excellent customer service. Christina completely failed in this area.
The food was decent, but I won't be returning and I wont be recommending them to anyone going forward. Not to vendors, not to clients, not to tenants, not to anyone. read more