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    Alexander's Tech Services

    5.0 (1 review)
    Closed 1:00 pm - 8:00 PM

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    Response quality

    Excellent

    Response time

    30 minutes

    Services - Alexander's Tech Services

    Motorsport vehicle repairs

    Motorcycle repair

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    2 months ago

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    Went in today looking for some shoes for work and Bennet went above and beyond to help me figure…read moreout what would work out best for me. I let her know I had complicated feet and it's hard for me to find shoes that are comfortable. She made sure to give me options and even educated me on the importance of insoles. I truly appreciated her knowledge and patience!

    I have been a customer of REI for years, but my recent experience has left me extremely…read moredisappointed. REI has flagged my account as an "excessive returns" customer and now limits my purchases to effectively being final sale, even though REI widely promotes its customer-friendly return policy. What is especially frustrating is that the company has refused to remove this restriction despite my requests and despite my history as a customer. I understand that retailers need safeguards against abuse, but the process lacks transparency. I was not provided with a clear explanation of what specific returns triggered the restriction, what criteria were used, or what steps I could take to regain normal purchasing privileges. As a result, I no longer feel comfortable making purchases from REI because I am being held to a different standard than other customers while still paying the same prices. A return policy is only useful when customers can reasonably rely on it, and in my case that trust has been lost. I hope REI improves the transparency and fairness of its customer account review process.

    Alexander's Tech Services - outdoorpowerequipmentservices - Updated June 2026

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