Needed the battery replaced in a 2017 Ford Escape which can be challenging, but Marlin came same…read moreday and got the job done quickly and done well. The cost was fair too. I highly recommend.

We have Triple AAA and due to vehicle stuck in mud "too far away" from road, they were unable to…read morehelp. RRA not only showed up like a shining knight in armor but they arrived after a very reasonable wait time. They also contacted us with additional information and updates (something Triple AAA failed miserably at!) -offering real and effective communication!?? So damn refreshing for a company. I wish I caught the name of the 1st gentleman that arrived; he was immensely helpful. I don't know who is running this company however they are totally knocking it out of the park! Give them a ring, I'm sure you won't be sorry! I wasn't!!! John W./Andrew D.

Last night, my car was towed, and I was very confused because I parked in the P8204 purple parking…read morelot. I received a text confirming my parking payment of $11, showing that I paid to park at 331-333 Alexander St. I was told my car was towed for blocking the road, but I was parked inside the parking lot, not on the road. A friend drove me to TowBuster, where they gave me a ticket stating that I was parked at 325 Alexander St. I explained to the woman there that I was not aware of any issue, and she told me to call the manager the next day. When I called the manager the next day, he was extremely rude. He repeatedly claimed that I parked in an apartment complex and told me to contact the parking company there. When I asked for the parking company's contact information, he said he didn't know. I then asked how he could be sure I parked in an apartment complex if he didn't know who owned the parking lot. At that point, he hung up on me. I am very upset because I had to pay $157 to get my car back, even though I paid for parking and believed I parked legally.

Unfortunately you have to rate a minimum one star, these guys deserve zero…read more A few of us went out to dinner and an error resulted in a friends car getting towed... ok it happens ... not the reason for this review. Trying to find this place was nearly impossible, not just because of the dark. barely any lights no real signs or address number on the building. We drove around the block and had to ask someone walking. Once there you have to wait at the gate and call their number. No one was actually at the building. A lady that lives near by and walks across the street not looking like an employee demands a credit card payment as your asking questions. Once payment is processed she lets you access your car. Absolutely terrible customer service. Others waiting to get the car had similar experiences. Lots of complaints.

I have roadside assistance with Allstate and 585 Towing picked up my car an hour from the time I…read morecalled Allstate. It was a tow from my house so I wasn't stranded, but the time seemed reasonable. I appreciated the call to let me know that he was 5 minutes away. I'm not sure if other towing companies use this, but I like the addition of the mini wheels they put on the back of your car so you're not adding miles during the tow.

From the owner: 585 Towing Service Inc. (DBAs: 585 Roadside Service and 585 Services) has proudly served Rochester,…read moreNY, for over 6 years, with more than 20 years of combined experience in towing and roadside assistance . We’re known for our fast response times, fair pricing, and damage-free transport. Whether you need a jumpstart, flat tire help, or local and long-distance vehicle transport, we’re here 7 days a week to get you back on the road quickly. Proudly operating under our registered DBAs, including Rochester’s 24HR Towing & Roadside Service. • Licensed & insured • Same-day service • Local & long-distance towing • Roadside assistance for all Cars

Prompt. Courteous and easy to work with. They made the process so easy and effortless. 10 out of 10…read morerecommend.

From the owner: A1 Towing & Auto is your go-to source for all of your towing and roadside assistance needs. Give us…read morea call today to schedule a pick up.

I hit a deer and my car was fixed fast and perfectly. Family owned business father and son over 60…read moreyears running. Id recommend them for any collision jobs!!!!!!!!!!!!!

Lost the keys to my car and refused to accept responsibility! Had to pay $250 for new keys out of…read moremy pocket for there mistake. Also very rude when i asked them to look around and find them, manager tells me "ITS A BIG SHOP AND IM NOT GOING TO LOOK EVERYWHERE" if the keys are not with all the other keys then they don't care is what he said. Will never bring my vehicle there or ALLOW MY INSURANCE to take it there. AVOID THIS PLACE AND DONT TAKE UR CAR THERE.

I was towing a U-Haul trailer from Denver to Boston and the worst happened. My differential tore…read moreapart and there I was stranded on the side of interstate 90. In one quick phone call Brandon was out there with extremely quick response time to take care of the situation. He had my truck and trailer ready to go in less than 10 minutes and we were in our way. Really I can't say enough good things about the guy. He went above and beyond to protect my truck and he even made sure me and my puppy made it to our hotel safely. Thank you Brandon, thank you action automotive.

They responded to towing request from AAA. Driver was rude and unprofessional…read more I called their dispatcher and they simply refused to service me. Next day I contacted a supervisor and got an answer that they were willing to send me another driver. Which is an outright lie.

Porsche has contracted Gates Towing Inc for their flat bed towing. Unfortunately i've had to use…read moretheir services twice. One for a blown tire in the middle of the night and the second time to tow my car from home. They operators were professional and communicated well. They took their time loading my Porsche onto the flatbed. Hoping they do that with all cars, but Pedro the operator made me feel good about leaving the car in their hands. I wouldn't hesitate to use their towing services again, but hoping I won't have to again anytime soon (should have bought a Camry).

I will admit I wrote a negative review out of frustration and went in wanting to be angry. Scott…read moreand his team made it impossible to maintain that anger. There are other kindness and understanding disarmed me and helps me to see how misplaced my priorities were.

David and his team are AMAZING. Incredibly responsive, professional, and on top of their game. We…read moreloved meeting Orlando who came to save the day. Good guys all around! Wish me had people and businesses with Mr. David's and Mr. Orlando's business model back home by us.

Driver going 85mph with 2 damaged vehicles on back going down 490. Pieces of car flew off damaging…read moremy new vehicle. David lied and deflected aledging their tow vehicles only go 65. Don't use this business, and if you see their trucks STAY AWAY, you'll be left with damage and bad customer service! Real pieces of work...

Ali's was contacted for a tow job at 10:45pm on a Tuesday evening. Due to the hour and the cold,…read morethe driver called us right away to confirm that he was leaving his location. That it's a 45 minutes after drive but will be there soon. Upon arrival within the estimated time, the driver shook our hands, tried to jump the vehicle and confirmed it's not the battery. Dropped the vehicle off at the designated location, sent pictures to confirm the truck is at this location and in the same condition it was at pickup. Super friendly and efficient service.

very bad people they stole my car when I called them about it 45 times they didn't answer. I kept…read moreasking where is my car they stated it was in my driveway it was no where to be found at all. when on the phone with the police they called back said stop calling with drama when I'm asking about car. sad something very racial towards me about africa when I'm not from africa stated this is not what we do in america when I'm born here . will not help look for car anything . don't get car towed from them .

I've been a member of AAA for 11 years now. It says so on my card…read more Years ago, before GPS, I could always count on AAA to get us much needed trip tiks. Now that I no longer need those, AAA has been my go to for two things: 1. Roadside assistance/towing. When you drive a used car, this is a great, affordable service. 2. Currency Exchange. While I will admit that the don't have the greatest exchange rates, they can be counted on to quickly get me my Polish zloty when I am heading over to Poland. There are plenty of other services, and I always like to check out their travel trinkets (as I like to call them). Members have access to discounts for a variety of things. Everyone, especially Laura at the front desk, is always friendly and I enjoy coming in.

My husband and I started to book our trip to Punta Cana for February 2020 in September 2019 and…read morewere not officially booked until January 31, 2020....that was after we worked with two different AAA agents, Donna and then Christopher. Emails and phone calls were not responded to by either agent for days or weeks on end. They were always too busy for us-in other meetings or had "no access to email." The lack of customer service was extremely disappointing and added a lot of frustration to my life. I am thankful that we ended up having a fantastic trip, but the hoops to jump through to get there were unbelievable!