We have Triple AAA and due to vehicle stuck in mud "too far away" from road, they were unable to…read morehelp. RRA not only showed up like a shining knight in armor but they arrived after a very reasonable wait time. They also contacted us with additional information and updates (something Triple AAA failed miserably at!) -offering real and effective communication!?? So damn refreshing for a company. I wish I caught the name of the 1st gentleman that arrived; he was immensely helpful. I don't know who is running this company however they are totally knocking it out of the park! Give them a ring, I'm sure you won't be sorry! I wasn't!!! John W./Andrew D.

Needed the battery replaced in a 2017 Ford Escape which can be challenging, but Marlin came same…read moreday and got the job done quickly and done well. The cost was fair too. I highly recommend.

Last night, my car was towed, and I was very confused because I parked in the P8204 purple parking…read morelot. I received a text confirming my parking payment of $11, showing that I paid to park at 331-333 Alexander St. I was told my car was towed for blocking the road, but I was parked inside the parking lot, not on the road. A friend drove me to TowBuster, where they gave me a ticket stating that I was parked at 325 Alexander St. I explained to the woman there that I was not aware of any issue, and she told me to call the manager the next day. When I called the manager the next day, he was extremely rude. He repeatedly claimed that I parked in an apartment complex and told me to contact the parking company there. When I asked for the parking company's contact information, he said he didn't know. I then asked how he could be sure I parked in an apartment complex if he didn't know who owned the parking lot. At that point, he hung up on me. I am very upset because I had to pay $157 to get my car back, even though I paid for parking and believed I parked legally.

Unfortunately you have to rate a minimum one star, these guys deserve zero…read more A few of us went out to dinner and an error resulted in a friends car getting towed... ok it happens ... not the reason for this review. Trying to find this place was nearly impossible, not just because of the dark. barely any lights no real signs or address number on the building. We drove around the block and had to ask someone walking. Once there you have to wait at the gate and call their number. No one was actually at the building. A lady that lives near by and walks across the street not looking like an employee demands a credit card payment as your asking questions. Once payment is processed she lets you access your car. Absolutely terrible customer service. Others waiting to get the car had similar experiences. Lots of complaints.

I have roadside assistance with Allstate and 585 Towing picked up my car an hour from the time I…read morecalled Allstate. It was a tow from my house so I wasn't stranded, but the time seemed reasonable. I appreciated the call to let me know that he was 5 minutes away. I'm not sure if other towing companies use this, but I like the addition of the mini wheels they put on the back of your car so you're not adding miles during the tow.

From the owner: 585 Towing Service is a locally owned and operated towing business serving Rochester, NY, and…read moresurrounding Monroe County communities. We specialize in flatbed towing, scheduled vehicle transport, and roadside assistance, including jump-starts, vehicle lockouts, and flat tire changes. With 20 years of towing experience, brings hands-on knowledge and personal attention to every job. Whether your vehicle has broken down or needs transportation to a repair shop, we focus on careful handling, clear communication, and straightforward pricing. You deal directly with the local business doing the work. Call or text to arrange service.

Prompt. Courteous and easy to work with. They made the process so easy and effortless. 10 out of 10…read morerecommend.

From the owner: A1 Towing & Auto is your go-to source for all of your towing and roadside assistance needs. Give us…read morea call today to schedule a pick up.

Lost the keys to my car and refused to accept responsibility! Had to pay $250 for new keys out of…read moremy pocket for there mistake. Also very rude when i asked them to look around and find them, manager tells me "ITS A BIG SHOP AND IM NOT GOING TO LOOK EVERYWHERE" if the keys are not with all the other keys then they don't care is what he said. Will never bring my vehicle there or ALLOW MY INSURANCE to take it there. AVOID THIS PLACE AND DONT TAKE UR CAR THERE.

I hit a deer and my car was fixed fast and perfectly. Family owned business father and son over 60…read moreyears running. Id recommend them for any collision jobs!!!!!!!!!!!!!

They responded to towing request from AAA. Driver was rude and unprofessional…read more I called their dispatcher and they simply refused to service me. Next day I contacted a supervisor and got an answer that they were willing to send me another driver. Which is an outright lie.

Action towing was used through AAA after my exhaust system fell and was dragging on the ground. It…read moretook about 2 hrs after my initial call which is pretty standard in my experience (though not fun if you're stranded). The technician secured the exhaust piping and stated he would take it to the garage I chose and he would fill out the paperwork for me and drop off the key at the garage. This happened on a Sunday. This saved me from getting a ride to the garage and completing the key drop off paperwork. The technician treated the vehicle with care and was very courteous. I would use them again and recommend them without hesitation based on this experience.

Five stars for Gates Towing! When my son's tire shredded on his way to work, I was in a tough spot…read moreas he couldn't leave during his shift, so I had to coordinate everything around his scheduled breaks. Gates Towing was incredibly accommodating. They worked with me to create a flexible plan: I picked up his keys during his break, left them in the car, and called them once everything was set. I was able to pay via credit card from a link they sent to my phone. Driver Justin went above and beyond by calling and texting me when he picked up the car, and again when it was safely dropped off at our chosen location. That communication made a stressful situation so much easier to manage. If you need a towing company that truly listens and works with your situation, call Gates Towing. Highly recommend! I will be storing their number in my phone should I ever need a tow service again.

Porsche has contracted Gates Towing Inc for their flat bed towing. Unfortunately i've had to use…read moretheir services twice. One for a blown tire in the middle of the night and the second time to tow my car from home. They operators were professional and communicated well. They took their time loading my Porsche onto the flatbed. Hoping they do that with all cars, but Pedro the operator made me feel good about leaving the car in their hands. I wouldn't hesitate to use their towing services again, but hoping I won't have to again anytime soon (should have bought a Camry).

David and his team are AMAZING. Incredibly responsive, professional, and on top of their game. We…read moreloved meeting Orlando who came to save the day. Good guys all around! Wish me had people and businesses with Mr. David's and Mr. Orlando's business model back home by us.

Horrible Company, assigned to us through AAA to tow my sons car who was away at college: They…read morecanceled the request leaving my son on broke down stating he was not a member even though we have paid extra to add our son to the policy. $169 dollars wasted and not refunded.

Ali's was contacted for a tow job at 10:45pm on a Tuesday evening. Due to the hour and the cold,…read morethe driver called us right away to confirm that he was leaving his location. That it's a 45 minutes after drive but will be there soon. Upon arrival within the estimated time, the driver shook our hands, tried to jump the vehicle and confirmed it's not the battery. Dropped the vehicle off at the designated location, sent pictures to confirm the truck is at this location and in the same condition it was at pickup. Super friendly and efficient service.

Initially I had a difficult time finding a towing company that could flat bed my Dodge Ram 2500…read morequad cab. Then I called Ali's. I was told half an hour & within half an hour Alan, from Ali's was here to tow my truck. City driveways are 9 feet wide but that did not deter Alan one bit. He backed up his rig a good 70 feet to hook my truck. No problem. Alan was very knowledgeable and friendly all throughout the process, clearly an amazing employee during these difficult times. I highly recommend using Ali's for your next tow.

Around 2:10PM on July 2 , a AAA help truck (Ford Ranger) was headed northbound on St. Paul Street…read moreand made an illegal u turn on to 104 West bound without signaling or flashing lights, just an abrupt 180 without any warning. There are 4 signs on St. Paul that warn drivers not to perform this maneuver, but the AAA truck driver thought it was acceptable and safe to do so. I have been a AAA member since I started driving over 20 years ago and I am very disappointed with the lack of safe driving exhibited by this person in one of their trucks. A private truck in front of me was screaming at the driver and had to slam on their brakes. I am reconsidering renewing my membership to AAA if this is the kind of people they hire to drive their trucks.

Love AAAusually great service. But for Western NY AAA call them directly (and directly, not the 800…read morenumber either) - do not use the app (at least not the Android version). It's a disaster. I have had several bad experiences using the app and who needs another headache while stuck, right? Great organization but what a horrible app!