Grand Opening and then one employee serves up some horrible customer service.
This should have been a five star event. More about that later.
Okay, I was excited to go to the Grand Opening of the newest Aldi Grocery Store in the lovely city of Covina, CA this afternoon. Got there by three fifteen (the opening was at two pm). Was greeted by three Aldi employees upfront of the store. One of them handed me a form to fill out, for a raffle. Grand prize is a years worth of groceries.
A lovely woman, was handing out the free Aldi bags once I got inside. She was very nice and pleasant.
I was having a pleasant afternoon at the grand opening of the latest Aldi grocery store in Covina CA.
The inside was pack with customers. I did notice that several employees were still putting up product in the shelves. Tsk tsk.
In the produce section, only two location had bags were available. They need more roll of bags on either side of the aisles.
They had a food tasting of a baked chip in the middle aisle. Yummy.
In regards of vegetarian food/meats. Their carrying only Boca burger patties. It would be great if they were to offer anything and everything to do with Morning Star foods.
No Sweet Iced Teas. Only 2% Lactose in the blue carton. Please have the whole milk in the red carton.
This place reminds me of Grocery Outlet on N. Citrus and E. Alosta Aves. But this ones closer.
Now, about that horrible customer service:
I had the cashier named of Rafael. He gave good customer service. But there was this guy wearing an utility belt, who my cashier ask for some assistance. He asked for a shopping cart that was an arm length away, but too far for the cashier to get up in the middle of servicing my groceries.
Again, Rafael is doing a good job at he's station number six. Well, "this asian looking male, Aldi employee with the utility belt" literally yelled back at Rafael, that "I'm going on my break".
WTF?
Thank you for the young female Aldi employee walking by as this was happening, mind you this is a 'grand opening', meaning all decks should be on hand. She offered to assist Rafael with handling the issue of reaching for the shopping cart to put my groceries into. Thank young lady!
Like I wrote earlier, up until that moment, I was having a pleasant afternoon at the grand opening of the latest Aldi grocery store in Covina CA.
First, Prince dies and then this.
Now what to do with that horrible utility person... read more