Generally, when I have nothing nice or constructive to say, I prefer to say nothing at all. However, Aldelo deserves ZERO stars arguably. Their billing team made an error TWO years ago, caught the issue a year ago (one month support not paid due to us switching bank accounts at one of our locations and Aldelo not picking up on the new account fast enough), forced us to WIRE!! under $100 dollars (as opposed to just taking a cc payment over the phone or any other convenient method of payment) only to suspend functionality of the software AGAIN exactly a year later for the same tiny amount that was settled 366 days ago. Calls for resolution have resulted in apologies followed by that even in "escalated mode" resolution of the issue might take several business days. So let me get this straight: Aldelo makes a mistake, we correct it over a year ago, now we're "punished" for their mistake AGAIN, and are told it will take several days for a resolution?? Simply unacceptable. Never mind the poor tech support, long hold times, dismal software integrity, and frequently needed reboots. Look elsewhere for restaurant/food service software! Caveat emptor. read more

I would not spend a dime, I was forced to upgrade to a new version with bugs that their team cannot fix. After paying tech guys 1000 dollars they tell me that some users get unlucky and have to reverse the version(go back to the old one). Pay the guys again, now the database was corrupted because so many crashes and jet compacts. On the phone for 2 hours and no response, which you have to pay 800 a year for. At the same time they are pushing aldelo Pay. They can't fix a bug but they want me to trust them with costumers information and money. Wish you the best read more

Aldelo POS - IT Services & Computer Repair Near Me - Pleasanton, California

Support Service technician Stanley was extremely patient with two senior citizens calling when our system went down. He walked us through the process. Neither of us are computer literate and had little familiarity with half of what he was talking about. But he hung in there with us and we were able to correct whatever it was that was corrupted. Thank you ADELO for having 24 hour support services available. For a small mom and pop business, we feel ourselves fortunate to have this type of assistance available. Chris & Jim read more