I wish I had read the Yelp reviews before coming here…read more My experience was disappointing. During my interaction with Frank, I felt uncomfortable because of comments he made regarding my background and financial situation. Others may have different experiences, but I did not feel respected as a customer. After reading other Yelp reviews, I noticed that some reviewers described experiences that I felt were similar to mine. I was initially quoted a $200 nonrefundable diagnostic fee via Zelle and was told the cost might increase. However, I was surprised when the final estimate exceeded $700 for what I believed were relatively minor repairs. I do not feel the potential increase in cost was clearly explained upfront. Because of my IT and computer background, the estimate seemed high to me compared with what I expected for the work involved. Based on my experience, I was dissatisfied with the communication, friendliness, and pricing. I recommend that prospective customers read reviews from multiple sources and ask for a detailed written estimate before authorizing any work. In my experience, other repair businesses I contacted did not require a similar diagnostic fee.

You would think, being from the Bay Area, Frank wouldn't make racist remarks as shown in his…read moredeleted comment that I'm attaching. Attaching because I think people should know the kind of owner he is. Very sad to see this behavior still exist in such a diverse city. Also, if he really wanted us behind bars he wouldn't have left as soon as the cops came. He handed over our pc which wasn't fixed and before leaving told the cops we were trespassing which they told him to relax since they were still talking with us. Cops didn't even kick us out. Best Buy is better than this man and even fixed our pc free of charge since they couldn't believe what had happened to us. Told the Geek Squad desk that he tried to charge us $250 for a RAM swap which btw, RAM costs $70 and installing RAM is as easy as snapping together LEGOs, a simple YouTube tutorial!! The girl at the desk was shocked that he was charging $250 for that. Feel sorry for all the people he's scammed already :(

If I could give negative stars, I would. I sent a couple emails in the spring and they charged an…read moreexorbitant amount against a pre-paid retainer. When I heard they were withholding server password/access information from a colleague of mine who tried to change providers, I decided to discontinue services. When I did so, they refused to refund my remaining retainer (it's at least 90% of the prepaid retainer) so I will need help to get my funds back. They claim that I prepaid the retainer and therefore it's non-refundable. I twice asked for proof that I was made aware it was non-refundable and they keep dodging the question. They haven't provided any proof that they disclosed it would be non-refundable. DO NOT HIRE THIS IT COMPANY, they will overcharge then keep your funds when they've done no work and intend to do no work.

SeekZen Systems is our company's IT department. We've outsourced them for about 5 years now, and…read morethey've always been fantastic! We started with them after being dissatisfied with another IT provider *cough*, and we've been really happy with our decision ever since. They guarantee their response time, which we love!

I have been with LanMINDS for over ten years. They delivered wireless Internet service to an…read moreapartment building that I managed. Now the house I am in on Northside of Berkeley is one of their single-residence accounts. At the apartments LMI would answer service requests very quickly, and did not hesitate to install a new radio when the existing one reached the end of its life cycle. Now, as always, I can get knowledgeable tech staff on the phone for whatever I need or want to know, and usually I end up knowing well more than the momentary need calls for.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

I can't say enough great things about Paul, Jamie, and the entire KroyCPA team. They are truly…read moreextraordinary not just in their technical skills with tax prep, bookkeeping, and all things finance-related but also in how easy and enjoyable they are to work with. As a business owner, my taxes can get pretty complicated. I always have a lot of questions, and sometimes tax law can feel like a foreign language. But Paul and Jamie have this rare ability to break everything down in a clear, patient, and approachable way. They never hesitate to answer questions (no matter how small or repetitive), and they do it in a way that makes me feel reassured and fully informed to make the right decisions. They genuinely care not just about getting your taxes done right, but about helping you reach your goals. That's something really unique. They always take the time to understand what I'm trying to achieve and then guide me toward it with strategy and confidence. That kind of partnership is rare, and it makes all the difference. If you're looking for a team that's not only super sharp and knowledgeable but also personable, thoughtful, and deeply invested in your success KroyCPA is it. I'd recommend them in a heartbeat. MY CPA TEAM FOREVER!!!!!

My husband and I hired Paul Chiang/kroyCPA to prepare our 2022 and 2023 taxes on the recommendation…read moreof a friend who has used them. I would strongly advise against working with them and will be seeking a new tax accountant for next year. Months after filing our 2022 taxes (November 2023), we had an unapproved $500 withdrawal from our back account by kroyCPA. Once they finally got back to me, they explained that our payments from April and May 2022 ($250 each) had failed and they were attempting payment again. We were not notified in April, May, or any of the months leading up to November that these payments had failed, nor were we given a heads up before they tried again months later. This miscommunication left a bad taste in my mouth, and unfortunately we didn't seek out a new tax preparer then. I wish we had. For our 2023 taxes, we submitted all of our documents on March 5 and March 13. I received an email on March 11 saying that mine had been received, and once my husband submitted his, I sent a response on March 13 letting them know he had done so and asking if anything else was needed. I never received a response to this inquiry. On March 29 I sent a follow up message through their portal and still received no response. On April 2, I left a voicemail around 8:30 am, called again once they were open around 10:30 am and was told I would receive a call back. After not receiving a call back, I called again at the end of the day and was once again promised a call back. On April 3, I called once again and was told I would receive a call, sent another message through the portal, and followed this with an email marked URGENT. I finally received a call back the afternoon of April 3, and honestly I think it was only because I said if I didn't receive one that day that I would find someone else to do our taxes. While I appreciated that we were offered a $100 discount on their fee, I did NOT appreciate discovering that kroyCPA had increased their fees from the previous year and did not notify us (or likely, any of their clients). Honestly, everything about them feels kind of shady. After being ghosted this year, I went back through emails from last year and found that there was a pattern of non-responsiveness. I understand that we are not their only clients and this is a very busy time of year, but confirming they have everything they need from us would have taken 5 minutes. (Also, they didn't - they had questions about 2 documents based on our 2022 taxes for accounts that we no longer hold, and did not ask this until I finally received a call back yesterday.) So again, if you are looking for someone to do your taxes, I would look elsewhere. Their fees are EXORBITANT and the customer service is non-existent.

Mark Rosen has assembled a fantastic team of computer technicians who possess expertise on many…read morelevels and with many brands. I have had the pleasure of using their services on my own computers and have referred them other people who have been supremely satisfied. Qualitise If you are looking for any type of computer support and repair, look no further. You can see all of the Yelp reviews aside from this one that give Infogate 5 stars. Pick up the phone, call them and let them take care of you.

Mark Rosen and his professional team of computer techs are absolutely the BEST! Last week while out…read moreof the country, I had a BlackBerry failure and I contacted Mark Rosen through email on my laptop. He was very helpful and reassuring. One of my biggest concerns was losing all my business contact information stored in my BlackBerry and my other concern was not being able to get my scheduled Shuttle fromthe airport because my phone was non-functional. Mark offered to pick me up from the airport if all else failed! All worked out well and I was able to get in touch with the shuttle co. Mark is solid. His support and reassurance went a long way to making my trip back the San Franciso more relaxing. I recommend Mark Rosen and Inforgate to anyone who needs any computer related services, large or small. Maureen W.

I had a hardware issue with my PC so Dario created a fix. It now works perfectly!! Most PC repair…read moreshops only fix software issues. If it's a hardware problem they'll direct you to TecnoUNO and he charges a reasonable price. It sure beats having to buy another PC. My PC was only 1.5 years old and the manufacturer tried to get me to buy another one since it was a hardware issue and said the cost to repair it would be as much as buying a new one. Geez, talk about a racket. Keep in mind, Dario does softward analysis as well.

Francois was extremely helpful in setting up my new computer and also helped my husband with his…read moreApple while the transfer of data was occurring on my computer. If you are looking for a great guy that you feel comfortable with in your home handling all your security, look no further.

Francois is great. So happy with my experience! I called him about a bad laptop battery and he came…read moreto pick up my laptop the same day. He let me know what my options were for a used or generic battery since Dell is no longer making batteries for my computer, and continued to communicate with me even on weekends. I'm so much happier with my laptop now. Would definitely recommend/go with Fiji IT again!

They are always so helpful to my team and I whenever problems arise with any of our phones,…read morecomputers, printers, etc. - whether over the phone or having a tech come to our office. We really appreciate Web dispatch!

Web Dispatch is the best. They are organized, responsive, answer phone calls, get the computer back…read moreto me quickly. I have taken computers there a number of times very successfully. I went to another highly rated computer repair and they were chaotic, disorganized, didn't return calls, kept computer a long time. So glad I went to Web Dispatch.